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Andrews Cadillac Brentwood - Service Center

Brentwood, TN

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181 Reviews
Call Service Center (615) 373-3800

181 Reviews of Andrews Cadillac Brentwood - Service Center

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July 30, 2023

I had a position experience with the service center, they have professional skills in handling customers. More

by MANNYBALLEN45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews
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July 29, 2023

Very customer oriented,. .. took great care of our Caddy...we appreciate Andrew's...we love our SUV More

by accounting7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews, Cory Cole, Bryant Powers
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July 29, 2023

Had an issue at my first visit from a misunderstanding, but they took care of it pronto! Highly recommended! More

by SEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant Powers
Report | Print
July 28, 2023

thanks for the excellent help. Service dept. was very friendly and helpful to me. Brad is alwaysw helpful. More

by jimcorcoran65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : brad
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July 28, 2023

Everyone is always helpful. Like that the service department keeps up with the services my car needs and notifies me when it is due. More

by LBOONE505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 28, 2023

Took my car before appointment and liked the tracking of service done. All staff helpful. More

by DARLEENCARTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Powers
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July 27, 2023

I absolutely love this dealership and the service department. Bryant was so helpful. It is outstanding! More

by SHERI.LEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Powers
Report | Print
July 27, 2023

Service Department is always helpful, keeping me informed of any problems they find and providing the best solutions. More

by GAPERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 24, 2023

You get excellent personal, professional service at this dealership. They keep you informed along the way. More

by ANNCUMBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 21, 2023

Friendly service. Main concern is whether or not they can be trusted when work is recommended. We were told certain Preventive maintenance was needed, when in fact we More

by DAVIDDANTZLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Powers
Report | Print
Jul 21, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I left you a voicemail regarding your visit. The technician recommended replacing your cabin air filter and engine air filter. You did have those replaced a little over 6 months ago at our store. Our technicians will recommend replacement of filters as they start to show signs of being dirty. This can be as soon as 3 months after installation or as long as 12 months, it all depends on the weather, humidity, pollen, dust, etc. as to how quickly the filters become dirty again. I apologize if this was not properly explained. I will speak with the service team regarding the importance of effectively communicating our tech's recommendations. I hope you have a great day! Katie Carter Service Manager

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