Joey Pugliese

The dealership allowed Thomas the latitude for me to “test drive” the vehicle to my home to ensure it could be accommodated by my existing garage. Every member of the Andrews dealership went out of the “test drive” the vehicle to my home to ensure it could be accommodated by my existing garage. Every member of the Andrews dealership went out of their way to resolve any issues. I could not have felt better about the experience. More

by georgegarden Verified Customer Verified Customer

Report | Print

Don't Trust Andrew's Cadillac. A sale is their only concern not that all your needs are met. My wife and I visited Andrews Cadillac in Brentwood, TN on May 16, 2026, looking for A sale is their only concern not that all your needs are met. My wife and I visited Andrews Cadillac in Brentwood, TN on May 16, 2026, looking for the Vistiq EV with a heads-up display and air shocks. Mike Lombardi was our sales representative, and he said the Vistiq EV did not have these features AT ALL, but this is untrue. The Vistiq Platinum has these features, and more importantly it has air suspension, which was the most important feature we sought. My wife has chronic Lyme disease, and we wanted this feature for the ease of entering and exiting the vehicle for her service dog. When I asked Mike Lombardi in our test drive, he said NO, and we took his word for it. He then said that if we wanted those features, we could get them in the Escalade EV. This is an up sell to a vehicle costing $130,000. Mike had 3 days to prepare for our test drive, yet he failed to research all the features available on each Vistiq EV trim level. We believe this is misleading since a sales associate's job is to know the product they are selling. Then, I had to call the dealership to talk to Mr. Andrews. He never followed up on any of our emails; then he was dismissive, told us we weren't being truthful and he was extremely condescending. He said if you want out of your lease, then pay it in full and pursue the Vistiq EV Platinum. We did not learn about the features on the Vistiq EV Platinum until Cadillac sent us emails showing how the features can be adjusted across the different trim levels. We reported our issue to GM Executive Department (David Marsh & Mary Barra) Case Number 102373782. They took 3 days to review and in short came back with no resolution but to be apologetic. They said all Cadillac dealers are independent and make their own deals. Basically, To Bad, So Sad. In the end I find my interaction with GM Executives the same as Andrew Cadillac, lacking integrity and accountability. I am a US Navy Veteran, and I find no pleasure in writing this review other than having no one else fall into the situation we have gone through. More

by emailbrilutz Verified Customer Verified Customer

Report | Print

Andrea Anderson is knowledgeable and supportive. She spent a good amount of time working to make sure she understood what I needed and she provided excellent customer service. She spent a good amount of time working to make sure she understood what I needed and she provided excellent customer service. More

by GLENNFUNK Verified Customer Verified Customer

Report | Print

David Fitzgerald and the whole Andrews team were a pleasure to work with. Transparent fair and above all else great service. Could not be more pleased. pleasure to work with. Transparent fair and above all else great service. Could not be more pleased. More

by brbarrett Verified Customer Verified Customer

Report | Print

I had the absolute best experience with this dealership and their team- namely Thomas Simmons and Joey Pugliese. From start to finish, everything was handled professionally, efficiently, and with genuine c and their team- namely Thomas Simmons and Joey Pugliese. From start to finish, everything was handled professionally, efficiently, and with genuine care. I was purchasing from out of state, and they made the entire process incredibly smooth and stress-free. They stayed in constant communication, answered all of my questions promptly, and worked hard to make everything happen in a timely manner. What really impressed me was how seamlessly they coordinated shipping, I didn’t have to worry about a thing. A huge thank you to the team for going above and beyond. If you’re looking for a dealership that truly delivers on customer service, even from states away, this is the place to go. Highly recommend! More

by deanna.salter Verified Customer Verified Customer

Report | Print

I had a great experience with Andrews Cadillac. My salesman, Brennon Alton made it so simple. He even spent extra time going over all the features to my new Escalade. Would highly recommend the My salesman, Brennon Alton made it so simple. He even spent extra time going over all the features to my new Escalade. Would highly recommend them. Top notch customer service. More

by bbaird555 Verified Customer Verified Customer

Report | Print

I had an amazing experience with Andrea and Joey at Andrews. It was my first Cadillac purchase, and they did a great job of making it a great experience. When a very minor issue arose outside of their Andrews. It was my first Cadillac purchase, and they did a great job of making it a great experience. When a very minor issue arose outside of their control, they went above and beyond to make it right. I would definitely purchase another car from them in the future. Thanks! More

by jessecwelsh Verified Customer Verified Customer

Report | Print

David sold us our 3rd Escalade since 2020. He went above and beyond making this trade and purchase as smooth as we could ask. Big THANKS to David Fitzgerald and the team at Andrews. He went above and beyond making this trade and purchase as smooth as we could ask. Big THANKS to David Fitzgerald and the team at Andrews. More

Report | Print

David was absolutely amazing to work with. My husband and I drove in from Ohio, and after a long trip, his knowledge, professionalism, and care made the experience exceptional. He was extremel My husband and I drove in from Ohio, and after a long trip, his knowledge, professionalism, and care made the experience exceptional. He was extremely thorough throughout the entire car-buying process and even took extra time at the end to personally set up my CarPlay and vehicle settings. His service was unmatched, and I’ll definitely be back for my next car and will recommend him to all my friends and family. Another big thank you to Joey for setting the deal up for us and having everything ready before we even arrived. Thank you, David and Joey, for making everything smooth, quick, and efficient. More

by Madisyn Valentine Verified Customer Verified Customer

Report | Print

The entire staff that I worked with Andrea,Scott, and Joey were extremely helpful, cooperative, and communicated extremely well as I wanted to obtain my custom XT6. I love it. Joey were extremely helpful, cooperative, and communicated extremely well as I wanted to obtain my custom XT6. I love it. More

by jspend18 Verified Customer Verified Customer

Report | Print