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Andrews Cadillac Mt. Juliet - Service Center

Mt. Juliet, TN

4.9
79 Reviews

79 Reviews of Andrews Cadillac Mt. Juliet - Service Center

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October 31, 2024

Everyone there is very professional, helpful and friendly. My first visit but not my last. More

by davskaggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giorgio Lanata
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Good sales team. Liked working with them. Car is wonderful. Hope service is as good More

by JLCOOK_227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Soderstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giorgio Lanata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Heflin
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

My mismanufactured XT6 was retrofitted with a standard premium luxury AWD feature that now performs with GREAT success! More

by steven.sampson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

My service adviser was great. Gave me updates of all my recalls. Was very professional! More

by info@musiccitysedan.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giorgio Lanata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

Timely, professional, genuine and respectful! The whole staff was impressive and the dealership is beautiful and clean. More

by mikewesolowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giorgio Lanata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

one star says it all between Mt. Juliet and Brentwood. Over $1500.00 in approx one month and no help from Andrews. More

by JJBASB
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Giorgio Lanata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Andrews Cadillac Mt. Juliet responded

Good morning, Thank you for providing us with your feedback. We've looked through all records for both Andrews Cadillac Brentwood and Andrews Cadillac Mt. Juliet and can't seem to find anything with the name "JJASB". I would like to research what you're referring to so if it's not too much trouble, would you please reach out to me via email (joeypugliese@andrewscadillac.com) or you can call me on my direct line at 615-277-5244. Thanks again and I'll look forward to hearing back from you soon. Joey Pugliese 615.373.3800 Office 615.277.5244 Direct www.andrewscadillac.com Andrews Cadillac Brentwood 1 Cadillac Drive Brentwood, TN 37027 Andrews Cadillac Mt. Juliet 560 Pleasant Grove Road Mt. Juliet, TN 37122

October 04, 2024

Greatly appreciate all that the service folks did to assist. They went above and beyond expectations! Tyler and all others I dealt with were outstanding. More

by michaeligney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
September 30, 2024

When I arrived no one greeted me at my car. I had to go in to a desk. Then after discussing why the vehicle was there I waited over an hour for them to tell they ordered a part and that one o More

by elcopeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heflin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Andrews Cadillac Mt. Juliet responded

Good morning! Thank you providing us with your feedback. It sounds like you and Matt have things back on track. If you need anything moving forward, please don't hesitate to reach out to me directly. Thanks, Joey Pugliese 615.373.3800 Office 615.277.5244 Direct www.andrewscadillac.com Andrews Cadillac Brentwood 1 Cadillac Drive Brentwood, TN 37027 Andrews Cadillac Mt. Juliet 560 Pleasant Grove Road Mt. Juliet, TN 37122

September 12, 2024

Great staff at the dealership. Georgio is one of the best service representatives there is. More

by JEFF.HOUGHTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giorgio Lanata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

I always have a great experience when I need my car serviced. Giorgio always treats me with the utmost respect. I feel that the whole dealership really cares about the customer experience and the hig More

by kittybird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Soderstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giorgio Lanata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Fort
1
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