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Andy Mohr Buick GMC

9295 E 131st Street, Fishers, Indiana 46038
Sales: (317) 632-6300
Service: (317) 632-6300
Parts: (317) 632-6300

Makes: Buick|GMC|Service Center
 
Excellent
97% Recommend

Overall Rating 4.8

113 Lifetime Reviews

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Andy Mohr Buick GMC
113 Lifetime Reviews

Hours: Closed

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Andy Mohr Buick GMC Info
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113 Dealership Reviews
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Reason For Visit
Sales (Used)

"Exceptional!"

I bought a used Certified 2011 Acadia SLT1 in mid October and my experience from Tyrone (sales guy) to Bob (service) has been nothing but top notch! Andy Mohr is truely a large dealer with a smalltown local feel that really goes out of their way to make your experience one of a kind. Customer service for me goes a long way and I felt like Tyrone did a fantastic job all the way from negotiations through purchase. Everytime I see him we always catch up. When taking my car in for service shortly after it was bought, I dealt with Bob both times (I appreciate not having to talk to multiple people). He was curtious and always got me right in for service. I really like that this dealership tries to put the customer relationship first and I believe it will continue to pay dividends for them in the future. Highly recommend Andy Mohr, Fishers!

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Tyrone Hines


Reason For Visit
Service

"Service Experience on MY 2005 Chevy. Tahoe"

I had received some service coupons by email from Andy Mohr and thought I might give them a try. I stopped by w/o an appointment on Thursday, August 21 and spoke with Bob (service writer) and he said they were really backed up and could I make an appointment to bring the car in later which I agreed to do the following Monday. One of the coupons was for a "free" check of the AC which stated they would check the systems, hoses, etc. I explained my problem was that periodically the AC cooled on the drivers side but didn't on the passenger side. He basically said the coupon only covered a "visual" and that it would be $110 to check the AC. He also said it was probably a case of having to replace the passenger side blend door actuator. I also discussed a rubbing noise I was hearing when braking and asked for that to be checked. Lastly, I had a coupon for a $28.88 oil change which I requested be done. I returned on the following Monday to have my Tahoe serviced. After waiting for about an hour, Bob came to the waiting area to inform me that yes the blend door actuator needed to be replaced and the cost would be about $1100. He also said the AC needs to be recharged as it was about 1/2 lbs. low. I told Bob that I didn't think I had the $1100 to spend on this problem and what if we just did the charging. He said this would be an additional charge of about $190 over the $110 he was going to charge me for the AC checkup and he felt this wouldn't help the problem at all. Based upon this explanation, I told him to just forget any work on the AC. About an hour later, another person came to the waiting room to say my car was ready. I thought this a little odd since no one had informed me what was found with the brake noise I wanted checked. They had done the oil change in that 2nd hour that I was waiting. When I was leaving after reading through my copy of the bill, I discovered that nothing had been done about the brakes. I looked for Bob but did not see him and the only other 2 in the department were on the phone. I then just left very disappointed with service I had experienced. One of the reasons I declined the $1100 AC repair was because I was suspicious of how they could determine this w/o actually testing the motor and why did things work ok probably 80+ % of the time. That afternoon I took the Tahoe to a CAR-X and had them check the AC and the brakes. They found the AC to be "overcharged" by about a pound and took care to bring it to the proper level and double checked everything else. Charge for this service was $20 and everything seems to be working fine now !!!!!! Checked the brakes and couldn't find the problem but did take the pads off and smoothed them out and replaced and the charge for this service was N/C. Needless to say, based on the above, I would be very skeptical of ever taking my car back to Andy Mohr Buick/GMC for any service work.

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Reason For Visit
Service

"Collision Center was our service; crash repair...."

Collision Center was our service; crash repair. Initially I was rather disappointed with the timeliness, rather untimeliness, in delivery of our repaired vehicle. Extenuating factors had a role: extreme weather, back orders, holidays, too, but work completion did not fit the time line in my opinion. Too long for such a relatively minor repair. We finally did receive our vehicle, though, and all was in order. The detailing of the car was a nice treat, as well, which has not been my usual experience. If we ever need a repair again, we will most likely come back, but only because of one employee: Ms Angela Centers. She was attentive, communicative, and worked very hard to satisfy us before we took delivery. She is definitely an asset to the Andy Mohr shop.

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Employees dealt with

Ms Angela Centers


Reason For Visit
Service

"I have used Andy Mohr GMC for service for seven years. I..."

I have used Andy Mohr GMC for service for seven years. I am seldom not satisfied with the service and the timeliness of getting the job done. I drive a lot and need to know my truck is going to work the way I expect.

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Oil Change Center


Reason For Visit
Sales (New)

"I cannot give enough "kudos" to the two..."

I cannot give enough "kudos" to the two employees mentioned above. They went above and beyond in their help with the sale of my Buick. I could call or stop by at any time and they made themselves available. This is the second vehicle I have purchased from your dealership and I will continue to recommend to my friends that they purchase a new or used vehicle from this location. I have purchased many vehicles over the years and by far, your dealership is the best.

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Employees dealt with

Mike Casolaro and Rick Williams


Reason For Visit
Sales (Used)

"The Andy Mohr Sales folks have always been great to deal..."

The Andy Mohr Sales folks have always been great to deal with. This is the fourth auto we have purchased from andy and we will continue to deale with andy for our future auto needs. The staff and Sales Manager were rgeat! Thanks for helping me!

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Employees dealt with

Bryan Coupe


Reason For Visit
Sales (New)

"Brian was very helpful and although I took several months..."

Brian was very helpful and although I took several months to decide what and when I was going to buy a car he was patient and never pressured me. I appreciate the support he gave me.

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Employees dealt with

Brian Segall


Reason For Visit
Service

"Our first experience with Andy Mohr was at his Chevrolet..."

Our first experience with Andy Mohr was at his Chevrolet dealership, where we purchased two Cobalts. However, since we live in Fishers, we used Andy Mohr Pontiac Buick GMC for auto service. We have continued to go to that location for our car servicing. Chris Berry, who helped us in the Quick Lube area, was wonderful to work with. When he moved to Florida, we missed him. However, those who have replaced him, have been really great. The folks in the regular service department and sales area, also, have been very professional. The reason we purchased our used Honda CRV at Andy Mohr Buick GMC was because of Jordan Bedford and his very professional manner. People can get good auto sales, service, and pricing in a variety of places, but it is the PEOPLE who represent Andy Mohr who make the difference. Chuck & Cheri Shockney Fishers, IN

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Jake Chadwell


Reason For Visit
Sales (New)

"My entire family and I have always been very pleased with..."

My entire family and I have always been very pleased with this dealership and the many vehicles we have purchased here, both new and used. The entire staff is friendly and we especially like working with both Steve and Gil. They do everything in their power to try and get to the outcome we desire and are always willing to listen and help us with a solution. I currently recommend ...and will continue to recommend... many of my friends and colleagues to this dealership, especially when looking for GM vehicles.

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Employees dealt with

Gil Davis, Steve Faulkner, Marty and Brad Todd


Reason For Visit
Sales (New)

"Salesman was very helpful patient and courteous. I am..."

Salesman was very helpful patient and courteous. I am Very happy with the experience. Found my perfect car!!! Will recommend to my family and friends.

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Employees dealt with

DARRYL HILL, PETE (FINANCE)
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