Antioch Chrysler Dodge Jeep Ram - Service Center
Antioch, IL
452 Reviews of Antioch Chrysler Dodge Jeep Ram - Service Center
Great job The service writer Johnny was excellent the the work was done in a timely matter and they made it easy to make an appointment and they had the vehicle The service writer Johnny was excellent the the work was done in a timely matter and they made it easy to make an appointment and they had the vehicle done when they promised and I didn't have to bicker about the bill More
Major car repairs My car had alot of work to be done it took sometime but it was completed! Chris was great my wife and i were worried about transportation and they wer My car had alot of work to be done it took sometime but it was completed! Chris was great my wife and i were worried about transportation and they were able to provide a rental that made everything smooth from start to finish! Great dealership family orientated they truly care for customers your not just a dollar signs to them! More
Professional experience Had a problem with my Jeep, so I called Antioch Dodge. Explained what was wrong and they got me in right away, set me up with a nice car to use so tha Had a problem with my Jeep, so I called Antioch Dodge. Explained what was wrong and they got me in right away, set me up with a nice car to use so that I would not be inconvenienced and I was in and out in 10 minutes. After completing the diagnosis and fixing the problem. Chris called me the next day to say that I can pick up my Jeep and to come in at my own convenience. Very very professionally handled. I would always recommend Antioch Dodge. More
Very satisfied customer I had a great experience getting my 2008 jeep fixed here. They got me in the same day I called. The service guy Chris was very helpful. Excellent cust I had a great experience getting my 2008 jeep fixed here. They got me in the same day I called. The service guy Chris was very helpful. Excellent customer service !!!! More
Got a new Jeep Cherokee I found a new Jeep Cherokee on the dealer websight and bought it as listed we were very happy with all the people involved the salesman Kevin handled I found a new Jeep Cherokee on the dealer websight and bought it as listed we were very happy with all the people involved the salesman Kevin handled the deal he was very professional and courteous and expedited the paperwork. Great place to buy a jeep More
Outstanding service, Service department was outstanding. Johnny Andrade was the person I spoke with. He was kind, took care of my vehicle so fast it was awesome. Service department was outstanding. Johnny Andrade was the person I spoke with. He was kind, took care of my vehicle so fast it was awesome. More
absolutely great My experience was awesome DJ took care of me new I wanted to get out quickly and was the best, He got me in and took care of what was needed, and got My experience was awesome DJ took care of me new I wanted to get out quickly and was the best, He got me in and took care of what was needed, and got me out faster then he thought it would take. Glad I bought my 300 there and very happy going there for service. Thanks I appreciate it. More
Blackmailed I took our Grand Caravan in for what I knew would be a lot of warranty service. As I suspected, there was a laundry list of items. Of course our "Life I took our Grand Caravan in for what I knew would be a lot of warranty service. As I suspected, there was a laundry list of items. Of course our "Lifetime warranty" wasn't as good as it was made out to be when we purchased the car. I agreed to have most of the work done, and asked if I could drop the car off on Thursday of the same week because I couldn't go without out a second vehicle all week. They told me I had to leave it that day or pay an exorbitant fee for the vehicle inspection. They then lied and told me that all of the parts needed were in stock and it would only take 1 day. The next day came with a call that informed me that they didn't have the parts and they didn't know when I would have my car back. They will never see my business again, either on the sales floor or the service department. More
Lacks Integrity: Recommends Costly Service Not Needed I brought my Town & Country in for an oil change. They said they'd do a multipoint inspection while they were at it. I said "fine," though I really I brought my Town & Country in for an oil change. They said they'd do a multipoint inspection while they were at it. I said "fine," though I really only wanted a quick full-synthetic oil change. The Service Advisor came out and presented me with a diagnosis of heavy carbon build up that would require a $189 cleaning. Right. I said "no." Then I thought about his recommendation and challenged the Service Advisor and the technician. My engine is only fuel injected, not direct-injected, not turbo charged. I only use Top Tier fuel. I knew the SA was fishing for easy profit at my expense. I asked them to show me the "heavy carbon build-up." They could not. After much pressing, the SA admitted his recommendation was based on mileage and not on any actual carbon build-up. But they would have gladly taken my $189. I chose this dealership with hopes of building a lasting service relationship built on trust. I maintain my vehicles very well and am willing to pay for quality maintenance often ahead of what is normally called for. I'm not cheap, just educated and smart with my money. This SA (and by extension, the dealership) damaged my trust in his ability to conduct business honestly. I now will approach this dealership much more cautiously. I'd like to avoid the dealership altogether, but my thought is they are par for the course, and going to another dealership will just force me to relive this embarrassment with different players. These days, this is just how dealerships conduct business, putting service writers on commission and giving them heavy sales targets to reach. In a lot of ways, the SA is probably just as much a victim as I could have been. This crap starts at the top, with the Antioch Dodge dealership ownership and management. Shameful xxxxxxxx. Here's a novel idea: pay your SA's and techs a decent, living wage, and treat your customers with integrity. More
Poor Customer Service Horrible customer service at this dealership. Not only did they lose my service, they also lost a customer. I work a job that doesn't permit me to us Horrible customer service at this dealership. Not only did they lose my service, they also lost a customer. I work a job that doesn't permit me to use a phone. For 3 weeks straight I tried to contact their service department via their website. For 3 straight weeks I got no response for my service. Gurnee Dodge answered right away and got a new customer. More