Read Reviews Antonino Acura

Antonino Acura

Antonino Acura

340 Gold Star Hwy
Groton, Connecticut 06340


Sales: (860) 448-1299
Service: (860) 405-7274
Parts: (860) 448-1299

Antonino Acura
Manufacturer: Acura

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.6
  • Friendliness:

    4.7
  • Overall Experience:

    4.6
  • Pricing:

    4.3

24-Month Rating

based on 88 reviews

4.5

4.5 out of 5

106 lifetime reviews

Antonino Acura

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Antonino Acura

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Antonino Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed


Our Amenities

After Hours Drop-Off Parts Store
Cable TV Pet Friendly
Customer Lounge Area Shuttle Service
Drive-In Service Television
Free Coffee Vending Machines
Free Loaner Cars

painter59
1/20/2013 9:48:36 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rod
Sean
Ryan
Liz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Antonino Acura:

Looking for a good used car and found one on the internet at this dealer. Contacted the dealer on line and received a call from their internet sales representative,Liz, the next day who qualified my car preference and invited me in to test drive the model. My wife and I stopped by the next day and was met by Ryan the sales manager at the door who set us up with the sales consultant, Rod. Rod had all our information at his finger tips from my conversation with Liz the day before. Rod had us test drive the car and explained all its functions extremely well. He spent considerable time with us and provided a great deal on this car. As experienced car buyers, Rod was a pleasure to work with as he guided us through the buying process vs pushing us through as I have seen in some dealerships. Finance options were discussed with Sean their financial rep and he was able to close the deal with an excellent interest rate and extended coverage deal. The overall experience with this dealer was very positive, the sales consultants were all friendly, helpful and genuine. I would recommed this dealer to anyone interested in buying a car.

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HonestyK
1/9/2013 8:26:37 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
GM & Sales Manager
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.6

My Review Of Antonino Acura:

Make sure you get EVERYTHING in writing. The salesman will lie through their teeth to get you to buy and if you need anything fixed, don't hold your breath. WORST experience of my life. Sean in finance was the best part.

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Cbast13
12/3/2012 3:20:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Johnny
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Antonino Acura:

The people were great to work with and very friendly and helpful. The service guy were also great and offered advice on how to take care of my new purchase. My only issue was that there was an interior piece broken on my car when I picked it up and they would not fix/replace it for me even though I had just spent over $28,000 on a used car.

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MSmarz
11/4/2012 10:16:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rodney Cote
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Antonino Acura:

We have never purchased a new vehicle before and were a little nervous about doing so. But Rod Cote made the experience so easy and stress-free. He was so knowledgeable about the product and made us feel comfortable with our decision to lease a new Acura.
The other staff at the dealership were all very nice as well.
Overall, our experience at Antonino Acura was pleasant and I feel confident in referring my friends and family to Rod at Antonino Acura.
I love my new MDX!! :)

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dlerro
11/2/2012 8:19:35 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Service personel
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Antonino Acura:

Very professional help and great service - I've never a problem afterwards having been there several times.Quality of work is good, people are friendly and prices are very competetive

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E11472
10/31/2012 8:54:46 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Liz and Mark
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Antonino Acura:

excellent experience with the entire process We dealt with Liz , the internet manager and Mark the sales person who test drove and then delivered the car as well as the business maanger no pressure, friendly promt service we are a repeat buyer here

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Jlbrayman
10/19/2012 8:43:15 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Johnny
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Antonino Acura:

My experience with Antonio acura is always great! This is my 4th vehicle from them and I am happy to say they have life long customers here! The sales dept has always gone above and beyond to get me what I want and what I can afford and the service dept is always quick and super friendly to me and my crazy kids while my scheduled services are being done. The last salesmen I had was Johnny and I was very pleased he answered my questions promptly and always returned my calls quickly. I am a busy mom of 2 and they did everything they could so I wouldn't be stuck in the dealership all day while purchasing my car. If your an Acura lover obviously you'll stay with Acura but please don't go anywhere but Antonino trust me you won't be disappointed!!

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Jstehle
10/17/2012 8:40:12 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
3
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Antonino Acura:

This was the first time that I had gone to this dealership for service. Found the waiting area to be clean, plenty of room, comfortable seating, WIFI access which allowed me to work while I waited. Staff was extremely pleasant, took the time to explain things to me as to what would be needed in the future. The visit took approximately the same time that the staff had originally promised that it would. They ran just about 10 minutes late and had let me know that ahead of time. Found this to be courteous so that I could make any adjustments in my schedule. Would highly recommend them as a friend did to me.

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youknowmyname
10/2/2012 2:19:24 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Manager
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Antonino Acura:

I returned to Antonino after a poor experience a few years ago. The service manager has since been replaced, and my experience was more than wonderful.
My car was being serviced for a recall. The cheerful and very friendly manager signed my car in for service, and set me up with a loaner car for a few hours. Honestly I had put off my recall visit as I was not looking forward to dealing with the same people. But I was so pleasantly surprised by EVERYONE I dealt with. From the moment I arrived I was treated like an old friend, the wait time was what they had estimated, and they gave me a brand new car to use for my errands. I also had been having an issue with the gas cap, which they said they would look into. They did check the cap and said it looked fine, and I was pleased that they explained why I might get a service light, rather than just trying to sell me a replacement cap. When I mentioned how happy I was with the service to my hubby, he is now planning on making an appointment for some other maintenance that is needed. To top it off, they also offer complimentary car wash and vacumming which my hubby loves as it saves him time. I am happy to say that my appointment, which I had not been looking forward to, was a great experience.

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mlutian
9/28/2012 10:25:09 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Antonino Acura:

Another stellar performance from my friends at Antonino Acura. My TL has 220K on it now, and it seems like it is barely broken in. My only complaint would be that the new TL I got for a loaner has better bells and whistles; my 2005 will probably live forever, so the only way I'll have a chance to upgrade is if it gets stolen or wrecked. Thanks again!

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