My Review Of Antrim Way Honda:
I've had my two most recent Hondas serviced at Antrim Way over the past two years. On the first car, there were several oil leaks they just couldn't seem to patch up. When I traded it for my second Honda (purchased used at another dealer), I decided to give them a second chance when it came time for major services.
I do all the regular maintenance (oil and filter changes, etc) myself and keep meticulous records (receipts, extensive notes, etc) for eveything I do with my car. When something major, like a failed gear in the transmission, I take it to the dealer to get it covered under warranty.
My first repair on the second car went well, and I was satisfied and had a renewed feeling about their service department. But as a gear in the transmission began to fail (well before 100k miles), they kept charging me a diagnosis fee ($90) to tell me there was nothing wrong with my car, EVEN WHEN I'D TAKE THEM ON A TEST DRIVE AND DEMONSTRATE THE PROBLEM. After the third appointment about the exact same problem, they finally admitted that there was a problem. At this point the gear had almost completely failed. Several WEEKS later, they got the parts in and scheduled an appointment.
They fixed the gear problem...and I got a check engine light on my way home FROM THE DEALERSHIP!
That evening, I found at least 10 parts that had not been reinstalled or refilled properly under the hood of the car. The picked up the car the following day and fixed many of the problems I'd identified.
Almost immediately, I noted that something was leaking. I kept an eye on it, leery of taking the car back and complaining again. When I finally did return to the dealership, I was informed that although the transmission was leaking and had been since they repaired it, it would not be covered as part of the transmission repair and that I would be charged parts and labor AGAIN.
As friendly as the people at Antrim are, beware of poorly done work in the service department.
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