Joe Jacobs and Antrim Way Honda provided an all around great experience. From the start, Joe Jacobs and Antrim way provide quality sales service from picking the right vehicle, selection of options and service in delivering the new vehicle to me. They made the overall buying experience easy and a pleasure to work through. Everyone had a smile or was nice to work with. Would definitely recommend them to anyone in the future.

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Dealership did not replace radiator hoses that were dry rotted. This was obvious to the eye and was not taken care of. Caused a break down on busy interstate. In the eyes of this dealership, when your car gets to 200,000 miles then you should only drive it around town. When something goes wrong the blame will always be on the mileage, never the mechanic.

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I've had my two most recent Hondas serviced at Antrim Way over the past two years. On the first car, there were several oil leaks they just couldn't seem to patch up. When I traded it for my second Honda (purchased used at another dealer), I decided to give them a second chance when it came time for major services.

I do all the regular maintenance (oil and filter changes, etc) myself and keep meticulous records (receipts, extensive notes, etc) for eveything I do with my car. When something major, like a failed gear in the transmission, I take it to the dealer to get it covered under warranty.

My first repair on the second car went well, and I was satisfied and had a renewed feeling about their service department. But as a gear in the transmission began to fail (well before 100k miles), they kept charging me a diagnosis fee ($90) to tell me there was nothing wrong with my car, EVEN WHEN I'D TAKE THEM ON A TEST DRIVE AND DEMONSTRATE THE PROBLEM. After the third appointment about the exact same problem, they finally admitted that there was a problem. At this point the gear had almost completely failed. Several WEEKS later, they got the parts in and scheduled an appointment.

They fixed the gear problem...and I got a check engine light on my way home FROM THE DEALERSHIP!
That evening, I found at least 10 parts that had not been reinstalled or refilled properly under the hood of the car. The picked up the car the following day and fixed many of the problems I'd identified.

Almost immediately, I noted that something was leaking. I kept an eye on it, leery of taking the car back and complaining again. When I finally did return to the dealership, I was informed that although the transmission was leaking and had been since they repaired it, it would not be covered as part of the transmission repair and that I would be charged parts and labor AGAIN.

As friendly as the people at Antrim are, beware of poorly done work in the service department.

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I started my car search with an internet request for price quotes. Antrim's quote came back quickly, it was the lowest price, and when I asked for further clarification it was clearly itemized. Joe from Antrim contacted me and kept in touch during my further research, without being pushy. He promised me the same price for any color vehicle -- if they didn't have it on the lot, they would find it. In the end, I bought from another dealer for a couple hundred more, because the other dealer's proximity made it more convenient. But I was very happy with Joe and he did have the best price. It's no criticism of Antrim that I didn't end up buying from them. Based on my experience, I would highly recommend them.

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