Antwerpen Hyundai Catonsville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Che was incredibly polite and helpful in my recent visit to Hyundai Catonsville for my oil change service. After the technician had performed the service, Che came by with a list of recommended services tha to Hyundai Catonsville for my oil change service. After the technician had performed the service, Che came by with a list of recommended services that I might want to have done additionally or keep in mind for future visits. I appreciated that I wasn’t put into any position where I felt pressured to add on services right then and there. Che kept a very professional demeanor the whole time, and I truly felt like my opinion as a customer mattered and that the experience was about customer-focused attention and care. The new location is clean, well-stocked with beverages and snacks for customers who wait and a comfortable seating area with large televisions to help pass the time. It was perfect since I had my 3-year old with me as I waited for the service to be completed. The service was also done in under two hours. Thank you to the service team members at Hyundai Catonsville, especially Che, for my great (first, at the new location) service experience. More
April, customer service representative delivered outstanding service. Courteous, welcoming. Made recommendations and patiently answered all my questions. Made my visit pleasant. outstanding service. Courteous, welcoming. Made recommendations and patiently answered all my questions. Made my visit pleasant. More
They told me one time (12pm) I ended up getting my vehicle back at 7pm and they kept telling me a time but it wasn’t right. Thank you to Che, She SHOULD be the SERVICE MANAGER! vehicle back at 7pm and they kept telling me a time but it wasn’t right. Thank you to Che, She SHOULD be the SERVICE MANAGER! More
Fantastic service! God bless you all for the services provided. Nice and clean environment, fabulous God bless you all for the services provided. Nice and clean environment, fabulous More
I was so glad when they open. I took my car in for regular maintenance and I was greeted by Che Harris. Cha was very helpful, very informative and made me feel like a valuable cus I took my car in for regular maintenance and I was greeted by Che Harris. Cha was very helpful, very informative and made me feel like a valuable customer. She made sure to keep me a breast of everything that was happening to my vehicle, she even informed me I could watch the work being done on the screen in the waiting area. I will continue to take my car back there for service. Thanks More
I did my maintenance May08 and get two days May 10 later alert show low oil engine and when I called services told Me I can’t prove that there is something wrong happened in maintenance and I should go to d alert show low oil engine and when I called services told Me I can’t prove that there is something wrong happened in maintenance and I should go to different dealer as they have no available appointments in next 10 days to check the car when I told her to escalate the car gave me appointment next day . More
My help from Sabrina Tolley was excellent. She helped me with my extended warranty and answer all my questiion. She is extremely nice to deal with helping me get the work done on my car. T She helped me with my extended warranty and answer all my questiion. She is extremely nice to deal with helping me get the work done on my car. Thank you so much Sabrina More
Good service, personable sales reps and service reps. Fast in fast out would refer anyone to Antwerpen. Thank you Fast in fast out would refer anyone to Antwerpen. Thank you More
Every time I’ve visited this dealership, something has gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During my most recent visit, I scheduled a recall and oil change with the understanding that I would be waiting on-site. After three hours of waiting with no updates, I finally asked for a status update and was told I had been scheduled for a drop-off — completely incorrect, as my confirmation clearly stated it was a wait appointment. At that point, my car hadn’t even been touched. I then waited another three hours for the service to be completed. Over that time, I was promised updates that never came, and twice the service manager told me the car would be ready in “10 to 15 minutes” — which turned into another hour the first time, and 40 more minutes the second. This visit was the final straw. SIX HOURS is completely UNACCEPTABLE. Stop overbooking. Stop burning out your workers to the point that service becomes an afterthought. And most importantly, communicate better with your PAYING customers. It’s honestly disgusting that this is the only Hyundai service center in the area, and this is how it operates. I’ve been loyal to the Hyundai brand for years because I love the vehicles — but the service experience here is consistently the worst part of ownership. I sincerely hope things improve when you move to your new location. Leave this poor service and bad reputation behind — because this is not it. At all!!! More



