Antwerpen Hyundai of Clarksville - Service Center

The staff is very concerned with the issues of the customer and treats them with respect. Very pleased with the services I received. customer and treats them with respect. Very pleased with the services I received. More

I had a good experience with my car service last week. Cam was very helpful and professional. He made a stressful situation a lot more easy going. I really appreciated it. Cam was very helpful and professional. He made a stressful situation a lot more easy going. I really appreciated it. More

My recent visit to the dealer was very satisfactory. The advisor was very helpful and professional. The advisor was very helpful and professional. More

Their customer service needs a lot of help. I tried to make a service appointment since May 12th. They never call back. The don't follow up on messages left. They made a lot of promises whe I tried to make a service appointment since May 12th. They never call back. The don't follow up on messages left. They made a lot of promises when they are selling you the car and they don't deliver. I actually left a voice message for their customer service manager, and he never called back. I ended up having to call corporate Genesis to get an oil change appointment. More

The personnel working on the dealership is friendly and have the knowledge and the time for the customers. have the knowledge and the time for the customers. More

Love this dealership, has always pleased me with everything that I needed, Thank you for great service!!! everything that I needed, Thank you for great service!!! More

I am writing this review after an incredibly frustrating experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I th experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I thought I'd give Genesis a try and purchased a 2022 Genesis GV-70. This was, regrettably, a decision I've come to regret deeply. Recently, I paid a substantial amount for a map update on my vehicle. Unfortunately, following the update, none of my connected services worked. One would expect an immediate and thorough response to such a serious issue from a car dealership of this stature, but the reality was starkly different. I spent an agonizing 34 minutes on hold, waiting to speak with a service representative to come back and address the issue, to no avail. This kind of customer service is incredibly disappointing, especially for someone coming from a Mercedes Benz background where the service has always been white-glove and top-notch. The Antwerpen tagline "Jack Says Yes" seems to ring true only when it comes to taking your money. Once you've parted with your hard-earned cash, it appears "Jack Says No" to providing the quality service that the customer has paid for. The difference between the promised service and the actual service was night and day. I was hoping for the same level of excellent service I received as a Mercedes Benz customer at Antwerpen Clarksville, but unfortunately, the service here is the opposite of white glove. My experience has been very disheartening, and I'm left questioning my decision to switch brands. My advice to anyone considering purchasing a vehicle here would be to proceed with caution. In my experience, the quality of customer service after your purchase may not live up to your expectations or the price you pay. More

Every staff was very kindness and the lounge was very clean. First of all I’ve satisfied about they take care of my car keeps good condition. clean. First of all I’ve satisfied about they take care of my car keeps good condition. More

Jasmine worked with me to keep me updated every step of the way. Very friendly and professional. They also helped me with getting my damages covered through warranty! 10/10 customer service. the way. Very friendly and professional. They also helped me with getting my damages covered through warranty! 10/10 customer service. More

Kind fast and professional are the words I would use to describe this dealership team. describe this dealership team. More