Doris67
6/13/2013 10:41:48 AM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
PJ D'Domenicus
Brady Wise
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Customer Service:
5
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Quality of Work:
5
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Friendliness:
5
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Overall Experience:
5
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Pricing:
4
-
Overall Score:
4.8
My Review Of Antwerpen Nissan:
I have been coming to this dealership for service for eight years now, even though I bought my car elsewhere. I wouldn’t even think of going anywhere else for service now. (I tried that once for a cheaper price on a routine oil change – big mistake.) This dealership has the best service department that I’ve ever experienced. Everyone that I have ever dealt with here has been very professional and extremely knowledgeable. The facility is clean, bright, and has a lovely waiting room. From the service manager to the service advisors to the shuttle drivers and cashiers, these people seem to care about you and seem really happy to be doing their jobs. I remember walking out numerous times thinking to myself, “This place has a really winning business model”. Not only that, but they have very good techs who always seem to get it right the first time. I am also really pleased that they offer free car washes (upon request) with any service, and they have a new rewards card that has numerous perks in addition to money back for use at my next visit. All the staff are wonderful, but the people I have the most contact with are also my favorites: Brady Wise, P. J. Domenicus, and Suzanne Steinfeldt.
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Response From: Doris67
Added: 6/13/2013 10:48:12 AM
I wrote the above review and have more to say about Brady specifically:
On a scale of 1 to 10, Brady Wise is an 11! He is the best of the best: very knowledgeable, hard working, kind, extremely professional, down-to-earth, and most importantly, honest. For example, he gives you options and lets you know if something has to be done right away (or if it can wait a few months), and what to look or listen for.
About a year or so ago when I was at the dealership, there was another customer in the waiting area. I don’t remember how we starting talking, but he told me that he came all the way from Annapolis because Brady had been transferred here. The man basically said that he will follow Brady anywhere because he trusts him so much. Now that’s a recommendation!!
Response From: Doris67
Added: 6/13/2013 10:52:04 AM
I wrote the above review and have more to say about P.J. specifically:
P.J. Domenicus used to be a Service Advisor at this facility years ago. Then he got promoted to Service Manager. I can’t say enough about P.J. He’s a great guy! Recently, when the shuttle driver was not available and I needed to get home, he drove the shuttle to accommodate me. Now that’s a really good manager, one who does whatever is necessary! Thanks P.J.
VersaChic
2/21/2013 7:47:16 PM
Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Imani Groce
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Customer Service:
4
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Quality of Work:
5
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Friendliness:
4
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Overall Experience:
5
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Pricing:
4
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Overall Score:
4.4
My Review Of Antwerpen Nissan:
Imani was an excellent, friendly, and patient employee. I am not sure if it was because my car traded in was in bad shape, but the friendliness from others was uncomfortable. Regardless, all employees were still very professional to be fair. The prices were explained, but fees and pricing of different models of cars still didn't seem to make sense. I ended up getting the SL for a better deal than the lower model, so I left happy. That whole pricing inconsistency made me raise an eyebrow if it was because my old vehicle traded in was r-title, but as the ad said, $5000 trade in guaranty. The greatest perk was the different state tax done right there and my tags and title done right there; how convenient! All in all, great experience.
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altima man
1/3/2013 5:08:25 PM
Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
-
Customer Service:
1
-
Quality of Work:
1
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Friendliness:
4
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Overall Experience:
1
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Pricing:
3
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Overall Score:
2.0
My Review Of Antwerpen Nissan:
I have been in on more than one occasion to get basic service performed (oil, 30k tune-up) and have left feeling like I was an afterthought. I didn't feel like the oil changes were done promptly, even with scheduled appointments. I had to call and check up on my service more than two hours after the promised time for the 30k tune-up and after pick up my "multi-point inspection" looked like someone just said yes to every option, and doubted that they even did anything to my car.
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Weebit
1/1/2013 8:04:23 PM
Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Dennis Kane and Mike Willams
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Customer Service:
1
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Quality of Work:
1
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Friendliness:
2
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Overall Experience:
1
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Pricing:
1
-
Overall Score:
1.2
My Review Of Antwerpen Nissan:
DO NOT GO HERE! If you want a Nissan go to any other one but this one. The Sales reps lie to you and ruin your credit by running it many times. My credit was ran 3 times (hard hits) when the sales rep Dennis Kane said they only ran a “soft hit” so nothing would be bad on my credit. Also they do not work with you on prices at all. They will argue with you and tell you you’re getting a good deal and you should take it. Then the Manager Mike Williams is a jerk, he tried to tell me I should be happy to save $15 a month on a 2012. They are all RUDE people over there! And they are all liars. They have a C- with the BBB. DO NOT GO!
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bllafla
12/5/2012 5:37:35 AM
Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Imani Groce
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Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
4
-
Overall Score:
4.8
My Review Of Antwerpen Nissan:
From the minute we walked onto the lot, Imani, and everyone that we talked to was very helpful. Imani was a gentleman, very friendly, and went out of his way to get us exactly what we were looking for. You have a great employee there.
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