Arapahoe Kia - Service Center

My Soul was towed to Arapahoe Kia (where I bought it) after the Check Engine light started blinking. They had it for three days without telling me anything. I called on the third, Thursday, around noon a after the Check Engine light started blinking. They had it for three days without telling me anything. I called on the third, Thursday, around noon and was told the service advisor would call me back. He did not. On Friday I called again in late afternoon and was told the car had engine failure, they would need to keep it for at least a few more days the following week (“maybe the whole week”) to do “testing” to see if it qualified for the warranty coverage. Engine failure on a 2020 model with less than 32K miles and it might not be covered under the warranty? And days of “testing”? Possibly another 2 or 3 weeks to replace the engine, and no mention of a loaner. Over the weekend I did some online research and read reviews of dealerships. Arapahoe Kia has a low rating. I had a bad feeling about them, anyway, from my own experience and decided to have the car moved to Emich Kia on Monday, and what a relief! The Emich service department was instantly responsive and accommodating. The next morning I was told the results of the diagnostic (yes, engine failure), that it was covered by the warranty, and I would be given a loaner later that day. Less than three weeks later my car had a new engine and it didn’t cost me a penny, not even the initial diagnostic—Arapahoe Kia charged me $230 for theirs. More

The sales team was not good, they were drinking alcohol while attempting to sell the vehicle. And when I decided to purchase the vehicle they told me okay we will get your vehicle set up for you instead th while attempting to sell the vehicle. And when I decided to purchase the vehicle they told me okay we will get your vehicle set up for you instead they took it to the liquor store bought more alcohol and brought me my vehicle's same as is when I test drove it. No extra gas or nothing. The vehicle did all the work to impress me without their so-called sales team. And I purchased a warranty for my vehicles electric components and parts through them and they told me that this warranty is good to have because you have so many electrical parts. But they never told me that they don't cover a battery the most electrical part in the vehicle lol and they told me where to take my vehicle for the diagnosis then they told me I have to pay for it. SMH why send me something that is more expensive if you know your company is not going to cover it? Good job on lying and stealing from your customers. Haha y'all are a joke and I have been telling everyone about this experience. And Arapahoe Kia actually reached out to me after this post. And they let me know that they do not offer any warranty for your battery for vehicles that are over 32,000 miles. So if any of you want to have a warranty for your battery through this company you must buy a vehicle that is under 32k miles. And my vehicle is still at the certified mechanic that THEY had me take it to. So I have not had my vehicle that I am paying for from 2/17/2023 and still don't have it and today is 3/5/2023. Bravo Arapahoe Kia you tell people to go to your designated mechanics who are more expensive knowing you will not cover any of the charges. Your company is pathetic. More