Aristocrat Motors

Reason for Visit: Service

I recommend this dealer: No

My Review of Aristocrat Motors:
I have had my Saab serviced here at this dealership since it purchased the dealer that sold me my car. The service department has been terrible to deal with. The service manager did not return my calls for two weeks when I needed brake repair. My car is never completed when promised and the prices are high.<br><br>My lone good experience was when I had to bring my car in on a Saturday. The Mercedes portion of the service department (Aristocrat has two separate service departments) assisted me on that day and they were wonderful to deal with and fixed the problem with my car (caused by the Saab service the previous day) immediately. Too bad that I had to go back to being treated like a second-class citizen!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Aristocrat Motors:
Since 1998 have bought two new Mercedes-Benz vehicles from Markus (E320 sedan and ML350 Inspiration Edition), and Hans has been service writer on both. Great attention to detail in service. M-B loaners and Saturday service hours. Great treatment from sales. Putting no pressure on you to buy, Markus answers every question, leaves you alone to consider your purchase, and then helps (not forces) you to buy the car (you wouldn't be there if you didn't want to buy a car, right?). The F&amp;I guy offered to finance through my bank at a lower rate (5% down from 5.25% in December 2003) than I could get because of his volume - unbelievable! They treat you like you spent a ton of money at their dealership - what a novel concept! They treat you like they are competing for your business - outrageous! They sell a great product at a fair price (I know where I can get a business suit for $300; I'm just not interested in wearing a $300 business suit), then they back it up with outstanding service. This even through a change in ownership. That's the kind of business model that breeds customer loyalty. Keep up the good work, Aristocrat.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Aristocrat Motors:
Rating is for Service Department.<br>Air Conditioning InterCooler sprung a leak while I was traveling across the United States last summer in my 2003 E-500. Called ahead to the next dealer (Aristocrat Motors) explained my problem. They ordered the intercooler in advance. Received a MB loaner car for the two days it required to make the repairs.<br>The service and workmanship could not have been better. Remember this is to a customer who is just passing through and will not be a repeat customer.....speaks highly of the dealership.

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