Arlington Heights Buick GMC

The Red Rose I am changing my rating and rewriting this because I have had issues with my Buick Verano and Sullivan GMC does not take any ownership or responsibili I am changing my rating and rewriting this because I have had issues with my Buick Verano and Sullivan GMC does not take any ownership or responsibility. They have pointed fingers and blamed me. When I bought the car they bragged about how they have great customer service in the service department and I completely disagree. I have had issues with all four tires which they say is my fault. In the five cars I have owned I have never hit a curb or had ANY issues with tires. When I called I never was able to talk to Lou nor did he respond to the two voicemails I have left. Also I had a WE OWE YOU from them when I purchased the car which I went in to get fixed. They said they fixed it... yet I am still driving with the same issue. I don't have all the time in the world to continuously go in to get things "fixed" nor should I have to. I am not happy with SULLIVAN GMC because they lie. My first review was this below... I never thought I would be buying another car just less then two months after my purchasing last car. After being in a horrible accident which left my car totaled Aug 22, 2017 I was dreading the car buying process again. Greatfully I was fortunate to find Shelley who gave my "red rose". Shelley made this process painless and joyful, two words I never thought I'd use for describing a dealership. Pricing, process, and quality on my new Buick was better then I could have ever asked for. Thank you Shelley and Lou for this great experience! More

New car purchase Shelley took us through the process without issues. She knows what she is doing from putting a package together, to setting up the car electronics. Shelley took us through the process without issues. She knows what she is doing from putting a package together, to setting up the car electronics. More

Purchased an Encore Just "by chance" we stopped in Sullivan's to look at cars. We've never purchased a Buick before so this was our first experience with a Buick automob Just "by chance" we stopped in Sullivan's to look at cars. We've never purchased a Buick before so this was our first experience with a Buick automobile. We were fortunate to meet with Shelley Barr. Shelley spent two days and numerous hours assisting us. She came in early to meet with us and educated us on the various Buick styles and also let us drive several cars. Not once were we pressured or rushed in our search. She was knowledgedable, helpful, friendly and certainly anticipated and took care of every question and concern we expressed. We appreciated her selling style and would recommend her to our children and friends. The entire Sullivan experience was four star quality and we look forward to working with their service department. Thank you Shelley! Also, even though we were there till late evening, tired and anxious to get home, we soon became energized after our finance meeting with Mike O'Connell, a fellow Irishman. What a great guy! Both he and Shelley are worthy of high praises! More

Buick Encore purchase with Gabriel Szwec this was such a good and easy experience. Gabriel was incredibly helpful in my purchase. he was knowledgeable and was never pushy like more car salesm this was such a good and easy experience. Gabriel was incredibly helpful in my purchase. he was knowledgeable and was never pushy like more car salesman are. thank you gabe! More

Best car buying experience ever thanks to Dale Very honest and professional staff. Thank you to Dale, this was our easiest and most pleasant car buying experience to date. He had the vehicle read Very honest and professional staff. Thank you to Dale, this was our easiest and most pleasant car buying experience to date. He had the vehicle ready for test drive, provided a fair offer on my trade and kept the entire process very expedited. Mike in Finance and Ariel the GM were both very helpful, too. I would highly recommend this dealership to anyone! More

Jeremy Woolley - Sullivan - great experience! Renewed my lease on my GMC and it couldn't have been easier. Worked with Jeremy (and Kate) on this transaction and Jeremy was very helpful with a cli Renewed my lease on my GMC and it couldn't have been easier. Worked with Jeremy (and Kate) on this transaction and Jeremy was very helpful with a client-service focus that will keep me coming back. This is my second lease with Sullivan and compared to other dealers (and I have alot) they are the best at what they do. More

Fantastic experience leasing a Buick from Phil Pilny I'd like to thank the Sullivan Buick Gmc dealership, and especially Phil Pilny, who helped us select a new leased 2017 Buick Enclave, that fit within I'd like to thank the Sullivan Buick Gmc dealership, and especially Phil Pilny, who helped us select a new leased 2017 Buick Enclave, that fit within our budget, yet provided us with a car that had the many amenities we were looking for on a new automobile. I appreciated Phil taking much time to learn about our needs and then selecting a beautiful car for us to lease. Thanks again Phil for a job well done. More

Exceptional Service Victor, Dan and Mike were all exceptional in their jobs. I'm thankful for their expertise and professionalism. I continue to be a satisfied and retur Victor, Dan and Mike were all exceptional in their jobs. I'm thankful for their expertise and professionalism. I continue to be a satisfied and returning customer. Thanks again! More

Great Dealership! We just leased our 3rd Buick from Sullivan. We decided to wait for the 2018 Buick Enclave and it was worth it. Dan was very honest and trustworthy a We just leased our 3rd Buick from Sullivan. We decided to wait for the 2018 Buick Enclave and it was worth it. Dan was very honest and trustworthy and a pleasure to work with. Shelley closed the deal and was very knowledgeable about the vehicle (even though it was only 1 day old.) Carrie made the finance part quick and easy. I highly recommend Sullivan Buick if you are looking for an easy car buying experience. More

Easy, Friendly Car Buying Experience! Omar was a pleasure to work with when buying our new car! He was friendly and very knowledgeable about the cars and was able to answer any questions w Omar was a pleasure to work with when buying our new car! He was friendly and very knowledgeable about the cars and was able to answer any questions we had. This is our 3rd car we purchased in the past 5 years and I can easily say hands down this was by far our best car buying experience. No cheesy salesman pitches/jokes. Just a nice, knowledgeable, and patient salesman. I would definitely recommend Sullivan dealership and working with Omar! Thank you, Omar for making our car buying experience wonderful! :) More