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Arlington Heights Buick GMC - Service Center
Arlington Heights, IL
923 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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923 Reviews of Arlington Heights Buick GMC - Service Center
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December 14, 2014
Service Dept. Beyond Compare I bought my 2008 LaCrosse at sullivan in Arlington Heights, back in Sept, 2008 simply because it had the exact model with options that I wanted. Livi I bought my 2008 LaCrosse at sullivan in Arlington Heights, back in Sept, 2008 simply because it had the exact model with options that I wanted. Living in the southside of Chicago, I was leary of the distance. But, due to the fantastic service department, I have made the trek back for every service need ever since. And yes, I WOULD DO IT AGAIN. More
by ODELL
Employees Worked With
Rose, Dave Hetzel
Helpful November 07, 2014
personalized customer service My experience with Sullivan Buick has been primarily with the car repair service department. David Hetzel, the service advisor, is the personificatio My experience with Sullivan Buick has been primarily with the car repair service department. David Hetzel, the service advisor, is the personification of personalized service, a rare commodity in the car repair business. I always have confidence that the job will be done right when he is in charge of the work. Sullivan's mechanics have always done a good job for me, even on difficult to diagnose problems. I have been a customer of Sullivan for more than thirty years. More
by me6106
Employees Worked With
Dave Hetzel
October 02, 2014
Excellent Customer Service from Dave Hetzel I brought my Buick Lacrosse in for service today to have a 'ding' punched out. Dave Hetzel was my Service Advisor. He went the extra mile by touchi I brought my Buick Lacrosse in for service today to have a 'ding' punched out. Dave Hetzel was my Service Advisor. He went the extra mile by touching up the spot with paint. I can't even see where it is !! Dave has been my Service Advisor a number of times. He is always very concerned about pleasing me and taking care of my service needs. He is always courteous, knowledgable, and truly is a perfect example of "service after the sale." I feel very comfortable leaving my car with Dave and implicitly trust him. I will be a Sullivan Buick "lifetime customer," largely due to Dave Wetzel and other people like him at Sullivan Buick in Arlington Heights. Michael La Vant More
by poopmaster
Employees Worked With
Dave Hetzel, Geoff Sulkowski
September 12, 2014
Service was great Every time I go into the service department at Sullivan they could not be more helpful or welcoming. They have been efficient and go out of their way Every time I go into the service department at Sullivan they could not be more helpful or welcoming. They have been efficient and go out of their way to make you fell welcome. More
by madamski
Employees Worked With
Victor Gomez, Dave Hetzel
June 11, 2014
Great Overall Experience My experience at Sullivan Buick GMC and especially with Mike Ayoub was an awesome one. I went in not sure whether I was actually going to purchase a My experience at Sullivan Buick GMC and especially with Mike Ayoub was an awesome one. I went in not sure whether I was actually going to purchase a car. I was a first time car buyer and didn't know the steps to actually purchasing one in my name. Mike was friendly from the moment I first contacted him to inquire about the vehicle. He responded fast and very honestly to all my questions and inquiries. One of the things that really stuck out for me was on my way down to the dealership to "just look at the vehicle and see if I liked it." The morning of my visit Mike Ayoub called me and told me he was excited to meet me and show me the vehicle and that he had gotten it all cleaned up and looking nice and ready for me. He also warned me that there was another customer that wanted to come look at it that day so I should come as early as possible. With a near 2 hour drive ahead of me, I informed him that it would take awhile to get down to the dealership. Mike called me every couple hours to inform me on the other client and his whereabouts to determine if it was worth my trip. When he called me the last time before I arrived, he only called me to tell me the other guy decided he was going to come on Monday and that I didn't need to rush any longer. (Many dealers would have still tried to rush me there to get on with the process) When I arrived at the dealership, I was immediately greeted by many employees. Being the last day of the month, and the busiest, people were everywhere but Mike was there to greet me with a cold water for my friend and I and show me to the car. He let me take a look at the vehicle then gave me some time to look through anything I wanted without the pressure of him standing there. I quickly decided that I had a change of heart and I wanted the vehicle. When I told Mike he was very happy and extremely helpful getting everything done. I couldn't be happier with my service and my new vehicle. More
by drw1234
Employees Worked With
Mike Ayoub
April 02, 2014
Service consultant This may be the best service center I have ever used. Dave hetzel has been a pleasure to work with always. He makes every visit better than the last. This may be the best service center I have ever used. Dave hetzel has been a pleasure to work with always. He makes every visit better than the last. He makes sure things are done right. More
by Rzakrzewski
Employees Worked With
Dave hetzel
March 20, 2014
The reason why I give Sullivan Buick GMC the highest possible rating is the consistent outstanding service I receive from their service dept. especially Dave Hetzel! Dave is just awesome!! He is always possible rating is the consistent outstanding service I receive from their service dept. especially Dave Hetzel! Dave is just awesome!! He is always professional and takes the time to make sure I am 100% satisfied. With his 27 years of mechanical experience, he brings customer service to another level since he can pinpoint what repair is needed even before I bring the car in! This was the case with my most recent repair on 3/17/14. Not only did Dave resolve my electrical problems but also provided me with a courtesy loaner car while it was being completed. I am fortunate to have such a great service dept to bring my car to and having the pleasure to work with such a nice,caring man named Dave Hetzel. THANK YOU,Dave! More
by JoeHerrick99
Employees Worked With
Dave Hetzel
March 10, 2014
This is an update of a review from February 7. I purchased a brand new 2013 buick regal on February 6. In one month, I have had nothing but problems with the car, and I've gotten the runaround from purchased a brand new 2013 buick regal on February 6. In one month, I have had nothing but problems with the car, and I've gotten the runaround from the dealer. Here's my story: I purchased the car on February 6, which was one of the coldest days of the year, but I was happy because I purchased a new car. I keep the car in a garage, and when I drove the car out of the garage on february 7, 2014, I had a notice that all 4 tires had low air pressure. I understand that car tires sometimes deflate in cold weather, but the car was kept in the garage and should have been checked for air pressure on February 6 when I drove off the lot. When they sold me a car, they should have checked the air pressure in the tires. If someone had checked, they would have seen that the tires had low air pressure. That was my first wasted trip back to the dealer. The following week, it snowed. I decided to turn on the rear defrost. It didn't work. I had to take the car back to fix this issue, along with getting the cup holder replaced, as it was warped. The rear defrost had been disconnected. This is an issue that should have been checked out before I left the lot on February 6 with a new car. Third, on February 20, 2014,the roof was leaking like a dripping faucet! I had to pick up a loaner I was told that the drainage tubes for the roof had been either clogged or twisted, thus causing the leak into the interior of the car. Then, on February 24 , I noted that the windshield had 2 deep gauges in it (neither of which existed before I took the car in for service on February 20! I took the car in...again. I again had to pick up a loaner car. I advised everyone at the dealer who would listen via email and in person how displeased I am with my product and that I have no faith in either Buick's reliability and Sullivan customer service. This car is less than 1 month old, and I've had to bring the car in 4 times for service. To date, I have gotten nothing but the run around from the dealer. I have advised that I will escalate the matter to GM's headquarters, because the dealer doesn't care about the piece of junk it sold me. Despite sending emails to the sails rep, sales manager, service manager, general manager, and owner of the dealer, I've received NO response email. Instead, when I called to follow up I was told to come in to the dealer and we would get me in a new car. When I went to the dealer, they tried selling me a new regal and treat my one month old car as a trade in!!!!! Why would I buy another Buick, when the one sold to me is garbage. This group is a bunch of charlatans, and I have no faith in Buick products. I would have been better of buying Japanese or German cars instead of trying to support American. No good deed goes unpunished. More
by jjc123
Employees Worked With
All employees
February 28, 2014
Dave Hetzel went out of his way to save me money and make me feel important and this is why I'll always go there. me feel important and this is why I'll always go there. More
by jeffrakowski
September 30, 2013
The experience having Dave Hetzel (Service Consultant) has been far above any experience my wife and I have had in the forty years we have purchased automobiles. Dave has gone above and beyond to see tha has been far above any experience my wife and I have had in the forty years we have purchased automobiles. Dave has gone above and beyond to see that any problem is corrected. Dave is a valuable asset to Sullivan Buick GMC. We thank Dave and Sullivan Buick GMC for employing quality staff. More
by mostblessed
Employees Worked With
Dave Hetzel, Dave Hetzel
