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Arlington Heights Ford

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
5.0
5,216 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 5,216 reviews

February 27, 2024

Fantastic, only work with rich, he’s their best salesman, everyone else is kind and friendly too More

by Seanloftus044
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us, Sean! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

February 27, 2024

Was taken care of by by Lonnie Catanese he ordered exactly the van I wanted and made the process easy and fast More

by tjkraak
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Baez, Joe Anzelone, Brian Powell
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Mar 01, 2024 -

Arlington Heights Ford responded

Thank you for sharing your experience. Your words mean so much to us and they remind us of why we do what we do. We are so thankful for your business! Sincerely, The Arlington Heights Ford Team

February 27, 2024

Lonnie was great! He answered all of our questions and made the process painless. We appreciate his professionalism. Thank you!! More

by Katejoyce10
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gonzalez, Brian Powell
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Feb 29, 2024 -

Arlington Heights Ford responded

Kate, thank you for taking the time to share your feedback! We are very pleased to hear our consistent professionalism and great customer service has earned your repeat business. We can’t wait to see you for your next appointment! Sincerely, The Arlington Heights Ford Team

February 27, 2024

Rich Jacobsen located me a bronco sport for my daughter and great service thank you to you Arlington heights ford More

by Navyet08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

Arlington Heights Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Arlington Heights Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Arlington Heights Ford Team

February 27, 2024

Great experience, great price, great people, no pressure. Would recommend to all. Hands down for sure More

by rjs-2
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Szwec
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Feb 29, 2024 -

Arlington Heights Ford responded

Thank you for your positive review! We are so glad to hear that you had a great experience with us. We strive to provide the best outcome and we appreciate your feedback. Sincerely, The Arlington Heights Ford Team

February 27, 2024

Just purchased a new truck from Arlington Heights Ford team of John Jr., Elliott, and Dan. It was an easy experience. I felt comfortable purchasing and financing my new truck with them! More

by Jane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us, Jane! We work hard to make sure our guests have an easy experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

February 26, 2024

They helped me find the maverick I bought thank you rich jacobsen and Arlington heights ford More

by Syd468@comcast.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jacobsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gonzalez
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Feb 29, 2024 -

Arlington Heights Ford responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the Maverick you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Arlington Heights Ford Team

February 26, 2024

Called when problem discovered . Got me in immediately. Fixed problem, kept me updated entire time More

by pattikoury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Feb 29, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Arlington Heights Ford Team

February 26, 2024

They were very helpful and accommodating! Worked hard to figure out a complicated issue for me. More

by TDols
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
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Feb 29, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

February 25, 2024

Awesome service! Really worked through trade ins and final pricing. Cant say enough about Marco, our sales rep. He was referred to us for a reason! More

by cwool03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Gibson
Report | Print
Feb 28, 2024 -

Arlington Heights Ford responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Arlington Heights Ford was able to provide you with an awesome service experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, The Arlington Heights Ford Team

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