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Jerry Hood
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425 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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425 Reviews of Jerry Hood
Helpful 
April 23, 2024
Tony Wojciechowski was very helpful in writing up the service order, and later pointing out things I can do to make the next visit easier. service order, and later pointing out things I can do to make the next visit easier. More
by bobreczek3131
Other Employees Tagged: Anthony Wojciechowski
April 09, 2024
Awesome service department. John Burzawa was great to work with and kept us completely informed on the status of our car. John Burzawa was great to work with and kept us completely informed on the status of our car. More
by Burzawa-j
Other Employees Tagged: John Burzawa
March 29, 2024
Never got back to me about a Warranty part they had to order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay far away! Smoke and Mirrors from the Service Director Jerry about another Warranty issue I had my truck in for on 2/28/24. More
by Ldub
Other Employees Tagged: Anthony Wojciechowski
March 27, 2024
This is at least our 10th purchase from Lonnie Catanese . He and Joe Baez always make it a smooth and easy process. Go see Lonnie, you won’t be disappointed He and Joe Baez always make it a smooth and easy process. Go see Lonnie, you won’t be disappointed More
by lou
Other Employees Tagged: Lonnie Catanese, Joe Baez
March 23, 2024
I trust Elliott with all my car needs. This is the 7th car I have bought from him. This is the 7th car I have bought from him. More
by blnobleza
Other Employees Tagged: Elliott Reichel, Israel Gonzalez, Teddy Dziedzic, Dan Szwec
March 23, 2024
Called yesterday wanted oil change service spoke to John B set appt for 10am car is perfect happy with all services performed B set appt for 10am car is perfect happy with all services performed More
by TomyJon
Other Employees Tagged: Mike Waddle, John Burzawa
March 22, 2024
Arlington Heights Ford has been my go to dealer for maintenance and repairs. Jerry is one awesome manager and along with his service advisors and mechanics my raptor has been taken care of. Jerry and V maintenance and repairs. Jerry is one awesome manager and along with his service advisors and mechanics my raptor has been taken care of. Jerry and Victor took care of my brake problem and I am back on the road. Thank you, BOB More
by schmooe106
Other Employees Tagged: Victor Villanueva
March 21, 2024
Always get excellent service AH Ford. We own 3 Ford vehicles and the AH Ford service department is a big factor why. We own 3 Ford vehicles and the AH Ford service department is a big factor why. More
by MTRAGE
Other Employees Tagged: Mike Waddle
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