Arlington Kia in Palatine

Arlington Kia in Palatine
1400 E. Dundee Rd.
Palatine, Illinois 60074

Sales: (847) 202-3900
Service: (847) 202-3900
Parts: (847) 202-3900

Manufacturer: Kia

Most Reviewed Employees
Dave Chavich Dave Chavich
Sales Associate
Mike Lemm Mike Lemm
New Car Sales Manager
George Matusyan George Matusyan
Sales Associate
Greg Sturm Greg Sturm
Finance Manager
Naimish Gandhi Naimish Gandhi
Sales Consultant
David Erickson David Erickson
Sales Consultant
Nick  Petrasz Nick Petrasz
Sales Consultant
Ben Manahan Ben Manahan
Internet Sales Manager
Scott Stephansen Scott Stephansen
Parts Manager
Need a New Car?

Dealership Amenities
Free Otis Spunkmeyer
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed



Twenty-Four Month Rating: 4.9/5
78 Reviews
Arlington Kia in Palatine

Overall Score: 5 Star Rating4.9



About Arlington Kia in Palatine
Certified: Arlington Kia in Palatine
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Arlington Kia in Palatine has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Arlington Kia in Palatine
The Bob Rohrman Auto Group is based on the single proposition that the customer is the most important person at the dealership. We realized long before research companies created customer satisfaction surveys that the only way to keep a business thriving was to treat your customers well. When it comes to total customer satisfaction, the two main building blocks are quality products and quality people. This means before, during, and after purchasing your quality new or used vehicle, you will receive the highest quality customer service from our associates.The final point for great customer satisfaction is helping your customers get the best deal possible.
Regards,
Bob Rohrman





slotsjoan
5/14/2012 3:38:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Chavich, Ben Manahan

My Review of Arlington Kia in Palatine:
We could no have asked for a better Dealer ship to work with . I emailed Ben a request to see if one of the car i had seen was still available , He returned my call almost immediately saying that the car was already sold, but keeping me in mind he found another car He emailed a picture of that one and needless to say I was there purchasing a Kia Soul. Dave was very nice to work with helping us getting a test drive and working with us on our paper work.I would recommend anyone to this dealership for GREAT SERVICE . Thanks Joan Michalak

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Arlington Kia in Palatine
Added: 5/14/2012 5:44:42 PM
Thanks for the kind words! Enjoy your Kia Soul and please contact us if you need anything.

p.s. Next time your son is bowling in the area let me know I could you some pointers.

Markvangiz
5/11/2012 6:25:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Chavich

My Review of Arlington Kia in Palatine:
I just stopped in for the free car wash. Experience was flawless, in and out quickly, service with a smile and my Optima looks awesome! Thank you Mark VG

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Arlington Kia in Palatine
Added: 5/12/2012 11:39:42 AM
Its always nice to have a clean car! Thank you so much for your kind words.

harshal86
5/3/2012 11:54:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Naimish Gandhi

My Review of Arlington Kia in Palatine:
I came in to buy a new car and the experience was great. The process took longer than expected and some of the questions I had took longer to answer than expected, but I got a deal that was close to my goal and was never pushed at any point, so I was a happy customer at the end.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Arlington Kia in Palatine
Added: 5/11/2012 3:17:14 PM
Thank you so much for the kind words. Don't forget we pay $50.00 for every referral that buys a car!

Goose13
5/3/2012 11:17:55 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Naimish Gandhi

My Review of Arlington Kia in Palatine:
Patient and upfront. Never felt pushed and Naimish answered all questions. The experience was refreshing and I will definitely recommend. Good guys, good price and treated very fairly.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Arlington Kia in Palatine
Added: 5/11/2012 3:17:34 PM
Thank you so much for the kind words. Don't forget we pay $50.00 for every referral that buys a car!

roshchenko
4/28/2012 5:46:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Erickson, Mike Lemm

My Review of Arlington Kia in Palatine:
Personnel are very friendly, informative and highly professional. We came to them just for browsing of used cars, but we went from them with a new KIA Sorento. We are so happy, now all our family members and relatives will have enough space for travelling. They showed us all options, all advantages, and made such a good proposal, that we could not reject. This is happening very seldom in our family. We will definetly recommend this place and these sales consultants to all our friends.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Arlington Kia in Palatine
Added: 5/11/2012 3:18:45 PM
Thank you so much for the kind words. Don't forget we pay $50.00 for every referral that buys a car!

jrubin
4/24/2012 3:15:47 PM

Overall Score: 4 Star Rating   3.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Naimish Gandhi, Mike Lemm

My Review of Arlington Kia in Palatine:
Although there were glitches at first, things got worked out to our satisfaction in the end. The general manager, Steve Feld, was very fair and worked with us to iron things out and satisfy us. The person who did the financing, on the other hand, Mike Lemm, was very unthorough (we had to go back to sign papers he failed to give us the first time) and uncooperative in working out our deal. The salesman, Naimish, was also very nice and friendly, even though a bit inexperienced. But I would recommend this dealership based on our dealings with Steve Feld.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Arlington Kia in Palatine
Added: 5/11/2012 3:15:12 PM
Thanks for the kind words. I am glad we where able to come together in the end!

Markvangiz
4/21/2012 8:42:03 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Chavich, David Erickson, George Matusyan

My Review of Arlington Kia in Palatine:
Was treated fairly and got the exact car I wanted. Music in showroom was too loud sometimes. Was promised first oil change would be free but did not receive anything. The lack of spare tire should have have been disclosed to me upfront and not at end of sale. A real downer as I drove away.

Share on Facebook

Was this review helpful to you? Yes | No
JoJoVis
4/11/2012 12:36:39 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Naimish Gandhi

My Review of Arlington Kia in Palatine:
Naimish was a great salesman to work with. He made my experience of getting a new vehicle very pleasurable. Any questions I had, Naimish answered them all. I love my 2012 Kia Sportage and I would definitely recommend Arlington Heights Kia in Palatine to all my family and friends. GREAT EXPERIENCE! Thank you, Josephine Visconti

Share on Facebook

Was this review helpful to you? Yes | No
Aaron Yundt
3/31/2012 11:19:41 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Erickson, Mike Lemm, Greg Sturm

My Review of Arlington Kia in Palatine:
Everyone at Arlington Kia of Palatine made us feel at ease. (No pressure tactics!)
Dave was very knowledgeable and answered any query that we tossed at him.
They had the right approach to showing us the vehicle that we were interested in.
We shopped on a rainy Friday and returned a few days later to discuss pricing and our trade-in plans. We bought the 2012 Sorento with a lot of options that was very fairly priced. All together...we are very satisfied. We have purchased a fair number of cars over the years and this was absolutely,the best car car buying experience that we have had in 50 years! Thanks, everyone. AY


Share on Facebook

Was this review helpful to you? Yes | No
paulabella
3/15/2012 1:15:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: George Matusyan

My Review of Arlington Kia in Palatine:
My experience was great when I went here to test drive my Kia Soul. I went back the next day and bought it. Any time I need a question answered, George is there to help. I look forward to working with this dealer again. I let everyone know where I got my car from too... thanks again George and everyone at Arlington Kia of Arlington!

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>