Read Reviews Arlington Kia in Palatine

Arlington Kia in Palatine

Arlington Kia in Palatine

1400 E. Dundee Rd.
Palatine, Illinois 60074


Sales: (847) 202-3900
Service: (847) 202-3900
Parts: (847) 202-3900

Arlington Kia in Palatine
Manufacturer: Kia

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 76 reviews

4.8

4.8 out of 5

90 lifetime reviews

Arlington Kia in Palatine

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Certified: Arlington Kia in Palatine

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Arlington Kia in Palatine has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Arlington Kia in Palatine

The Bob Rohrman Auto Group is based on the single proposition that the customer is the most important person at the dealership. We realized long before research companies created customer satisfaction surveys that the only way to keep a business thriving was to treat your customers well. When it comes to total customer satisfaction, the two main building blocks are quality products and quality people. This means before, during, and after purchasing your quality new or used vehicle, you will receive the highest quality customer service from our associates.The final point for great customer satisfaction is helping your customers get the best deal possible.
Regards,
Bob Rohrman




Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Our Amenities

Free Otis Spunkmeyer Free Coffee
After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Drive-In Service Shuttle Service
Express Service Television

smcjac1986
4/11/2013 2:02:18 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Service Manager
  • Customer Service:

    2
  • Quality of Work:

    N/A
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    N/A
  • Overall Score:

    3.3

My Review Of Arlington Kia in Palatine:

I had a nail in my tire and went to the Kia dealer and they were going to charge me $35 to plug my tire. I ended up going to the Volkswagon dealer where we bought my wife's car and they plugged it at no charge. Than I had to go back to the Kia dealer for them to take the air out of the tire and replace with the nitrogen that are in my tires. This was a waste of my time and I feel that the dealer could have plugged the tire as a common courtesy to one of there customers. I am satisfied overall with my experience other than the service I received in regard to the tire problem.

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Kane82IL
4/6/2013 9:33:32 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter GioulosPeter Gioulos
Nick  PetraszNick Petrasz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Arlington Kia in Palatine:

This is the 4th vehicle I have purchased in my life, and by far the most enjoyable experience. The staff was friendly, welcoming and zero pressure. Nick our sales consultant was down to earth, knowledgeable and an all around good guy. Our finance manager was Nathan, extremely funny guy (My wife had left me there stranded, as we had family in town, when she left with our only car he told me the price of the car I was buying just doubled, since I was stuck there. lol!), professional, and ended up getting us a better deal than our own bank would give us!

Best car experience I have ever had, by far. I WILL purchase my next vehicle from the Bob Rohrman family of dealerships if they are all like this.

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alsafe
2/8/2013 2:22:15 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Eddy Jasmin
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    2.3

My Review Of Arlington Kia in Palatine:

Vehicle burns over two qt of oil a week, 4 wheel drive stopped working the first time I used it,after purchase the check engine light came on after a week. I understand it was a used vehicle but come-on!
Runs good !
Yes I did test drive and everything worked at that time, funny how it all went down hill after the sale.

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eviesmom2002a
1/30/2013 5:05:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David EricksonDavid Erickson
Greg SturmGreg Sturm
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Arlington Kia in Palatine:

I had been shopping for the right car. When I came to Arlington Kia, I felt comfortable with my sales man Dave Erickson. He was not a pushy salesman, he was fair and honest. Gave me a good deal. Greg Sturm gave me a good deal on my sale as well. Over all I was happy with my experience. Thank You very much.

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RobJo
1/17/2013 9:26:33 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nick  PetraszNick Petrasz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Arlington Kia in Palatine:

Nick Petrasz and Mgr Eddy Jasim were very insightful in the selection of a used car for our daughter. No pressure here...just opportunities. Very enjoyable experience.

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zskip
1/3/2013 9:18:47 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David EricksonDavid Erickson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Arlington Kia in Palatine:

This is the second car I purchased from Arlington Kia and I intend to purchase more from them. Dave Erickson and his Management Team's professionalism and courtesy caused me to look away from the Toyota I had in mind. With both purchases I was satisfied with the price and really love the vehicles. I told my husband I need to buy stock in Kia as the forecast is very strong for this automaker. Word has definitely gotten out.

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rschlage@att.net
12/22/2012 11:41:44 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
George MatusyanGeorge Matusyan
Nick  PetraszNick Petrasz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Arlington Kia in Palatine:

the sales and service depts were the best i have seen. there atttention to coustomersatis faction was outstanding. this dealer is the best one i have dealt with

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CassandraBerry
12/9/2012 6:25:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David EricksonDavid Erickson
Greg SturmGreg Sturm
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Arlington Kia in Palatine:

David was awesome. Very friendly and knowledgeable about the vechile in which i was purcahsing. I left Kia feeling excited and comfortable with my purchase. David keep up the great work and continue being the exciting funny person you are i love your personality. You rock David. Greg you were very helpful and patience with explaining everything to me to make sure I fully understood all the processes before I signe on the dotted line. Thank you so much for taking the time to really care about your customers. If anyone is looking for a car I will be sure to send them your way.

Thank you
Cassandra Berry
Proud owner of 2013 Kia Sorento

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TrevorLevine
12/8/2012 4:34:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pat NeykovPat Neykov
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Arlington Kia in Palatine:

First time buying a car. The experience was great. I love my new little car haha. It was a great purchase. Thank you guys for helping me out.

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SevenAxiom
12/1/2012 3:19:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nick  PetraszNick Petrasz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Arlington Kia in Palatine:

We puchased a 2013 OptimaSX and had a delightful experience with the dealership and especially our salesman Nick Petrasz. Nick patiently explained all of the cars features, accompanied us on an extended test drive and has been helpful even after our purchase. We would strongly recommend this dealership for your next car purchase and ask for Nick.

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