Arlington Toyota

Disappointed is the very best I can say about this dealership. Since I was sick my husband had to go to pick up the truck we bought himself. He didn’t realize 1) there was no spare key with the car an dealership. Since I was sick my husband had to go to pick up the truck we bought himself. He didn’t realize 1) there was no spare key with the car and 2) not that it’s the biggest deal in the world, but everytime I have purchased a car, new or used, the dealer would at least send me off with a full tank of gas. Well, the manager Matthew over there said they don’t do that for used car buyers (like we are some sort of lesser buyer). And he has no obligation to give us a spare key. So we will drive the hour to take the truck back rather than deal with the condescending attitude of this place. Spend your hard earned money elsewhere. Avoid this place at all costs More

The salesman treated us like yesterday’s garbage. My husband wanted a car that wasn’t detailed and I told Pete I was hesitant to buy such an expensive car with it looking top notch inside & outside. My husband wanted a car that wasn’t detailed and I told Pete I was hesitant to buy such an expensive car with it looking top notch inside & outside. He pressured me we was in good hands. Well we wasn’t & when we called him he had so much attitude and arrogance you would have thought we slapped his mama! His integrity is awful & instead of working with us he wanted to argue with us. But he wasn’t arguing when we bought the car from him! What a JERK! We are a Toyota family but if this is how Arlington Toyota treat ppl after a sale?? BEEATE☠️☠️☠️☠️ More

Great deal on a 2004 Rav4 sold to me by Kateryna Polishchuk. Answered all of my questions and was patient throughout the process. I looked at multiple vehicles over multiple weeks, asked for Kater Polishchuk. Answered all of my questions and was patient throughout the process. I looked at multiple vehicles over multiple weeks, asked for Kateryna each time, and while she was supportive and responsive, I never felt uncomfortable or pressured which is important to me. I really appreciate her help, and she'll be my first call the next time I need a used or new car. More

Record if you can especially when you are dealing with their Service center. You will end up paying more than what they said and they will pretend did not know the person you set up the appointment with o their Service center. You will end up paying more than what they said and they will pretend did not know the person you set up the appointment with or what they quoted the service fee for. I have been using this place for over 9 yrs and I started to notice the customer Service at the Service center is getting WORST and WORST Especially when they answered phone, they hung up so quickly without customer starts the conversation. They quoted less price than what they charged you and won't honor the price they quoted and pretend no one know who did it. Depends on who you talked to , you may have different prices to replace 4 tires -will end up with $300 difference. WATCH OUT!! More

We have purchased two new vehicles from this dealership over the years. Their sales staff were always very helpful and gave us great deals. I recently had an issue with my vehicle and went in for servi over the years. Their sales staff were always very helpful and gave us great deals. I recently had an issue with my vehicle and went in for service. My complaint was a repetitive "thump-thump-thump" while driving. I'd looked at the wheels, tires and underbody and saw nothing. When I pulled in for service one of the technicians responsible for onboarding customer vehicles, a nice young man who gave his name only as "Brett", happened to say, "You know you've got a lump of tar on your front wheel..." And sure enough, I'd picked one up somehow at one of the many, many road construction projects going on (it's an election year, right?). Brett and his crew let me roll away and I scraped off the tar at home. THANKS BRETT! I really appreciate the service! More

The Sales team was incredible, I went to go purchase a Toyota Camry SE back at end of November of 2022. When I bought the car I was told the tires were all brand new and I verified it myself along with my Toyota Camry SE back at end of November of 2022. When I bought the car I was told the tires were all brand new and I verified it myself along with my family. Fast forward into April for my cars first tire rotation and that’s when I had major problems with the service department. My car somehow came out with a different brand of tires on the two back wheels. They were utterly destroyed, as they showed tears and wear and were utterly unsafe for use if I had kept driving I would have most definitely gotten hurt in an accident if any of the tires popped. We called and brought up this concern and talked to the manager Nino who completely refused and denied any wrong doing that happened he said and I quote “It would have been impossible as your car would of alerted you of a tire being swapped out because the tire pressure sensors would have had to have been reset and the price to do that is way more than what the tires cost.” When we asked for the surveillance footage of the car being serviced we were told they only keep footage for up to 3 weeks maximum and it was impossible to pull up the footage. Fast forward again and I had to go buy a full set of new tires for the car I’ve only owned for 8 months and surprisingly as they swapped the tires my car never alerted us. While at the tire dealership it was brought to our attention that the cars alignment was also really messed up along with the Front two wheels showing obvious signs of Repair. I would highly recommend to avoid servicing your cars at this location!! I brought my car in for a simple tire rotation and it cost me almost $1000 to repair the things that were done to my car instead. I would understand maybe one problem happening but it’s to much of a coincidence for all of that to have happened to my car in the last 3 months of driving especially after having gotten it just serviced. Please be beware! Make sure to take pictures of every little detail and check over your cars multiple times before and after servicing here!!!! -Jose More

Service area is very poorly managed. There is no service that takes less than 90 minutes. And expect them to say you need filters even if you just replaced them. Software upgrade to g There is no service that takes less than 90 minutes. And expect them to say you need filters even if you just replaced them. Software upgrade to get Bluetooth took nearly 2 hours. And they charged $156. What a joke. More

I recently purchased a 2023 Toyota Supra A91-MT edition here and was impressed with the entire experience. It was a long journey to find a dealership that was approachable and who wanted my business. Multi here and was impressed with the entire experience. It was a long journey to find a dealership that was approachable and who wanted my business. Multiple other dealers I contacted were either rude or dismissive of customer questions. Arlington was great. They had the exact vehicle I was looking for, and it was priced less new than others were used! Ricky, Fred and Val were fantastic to work with. These guys were all friendly, personable and answered every question I had; as an out of town buyer that was a big deal. Ricky was my first point of contact and did a phenomenal job getting things started. Fred took it from there as my sales advisor. He welcomed any questions I had and was willing to respond on his personal number even off hours. Everything was pretty much ready to roll by time I drove there (~2 hours from home). Val in finance is a funny guy! He’s friendly, and doesn’t pressure or shove anything at you that you don’t want. All offerings (warranty, gap coverage etc were clearly explained). His stories about Russian dump trucks are hilarious to boot! In summary - this was a FUN, friendly experience. It’s how car buying should be. Thanks again guys! More

Recently I purchased a 2023 Toyota Corolla Cross Hybrid from Arlington Toyota through sales associate Adam Ciemierzynski. He was very professional and pleasant to work with. He made the car-buying process from Arlington Toyota through sales associate Adam Ciemierzynski. He was very professional and pleasant to work with. He made the car-buying process so smooth, convenient, and fun. He went above and beyond to help me tread in my car and get the best payment option for not-so-great credit and Mauricio from the finance department made the process of signing paperwork effortless. I would recommend Adam to anyone if they looking to purchase a new or used car. He is the reason why I will always come back to Arlington Toyota. More

I have never been treated at such a high level of disrespect and disregard. I went to the Toyota dealership in Arlington Toyota in Palatine, Illinois to look into buying a Toyota. I had been to Hyund disrespect and disregard. I went to the Toyota dealership in Arlington Toyota in Palatine, Illinois to look into buying a Toyota. I had been to Hyundai, Honda, and Kia before this. I asked about the possibility of test driving cars, and the sales rep informed me that that wouldn't be possible considering the only one they had was in the showroom. He was not accomodating, nor informative about if there were any cars to drive nearby. He stated that Toyotas are the best and none of the other cars I drove that day come close to the Toyota. He also said "we don't even have to try at our jobs to sell these cars". Regardless of the great reputation of Toyota, I wanted to drive the car to compare it with others. I wanted to see the handling of the car, as well as the acceleration and visibility. This man had a complete disregard for us and told me that the car would be sold by either today or tomorrow. He was pushy and said that in order to TEST drive the car, I would need to put down a deposit and wait 6 weeks to 6 months just to test drive it. He then told me that even if all of that happened, I would get whatever they brought in and would have to wait 6 months to 1 year for the car. While these may be facts, the manner in which he stated these was like he was above us. Again, I understand that Toyota is a stellar brand (which is why I went to the dealership in the first place), but I would've expected that Toyota would have hired a more professional rep to display and encourage their sales. I was completely disappointed to say the least, as the RAV-4 was my dream affordable car and I no longer want a Toyota due to the ridiculous and discouraging experience I had at Arlington Toyota. More