Arlington Toyota

I have never been treated at such a high level of disrespect and disregard. I went to the Toyota dealership in Arlington Toyota in Palatine, Illinois to look into buying a Toyota. I had been to Hyund disrespect and disregard. I went to the Toyota dealership in Arlington Toyota in Palatine, Illinois to look into buying a Toyota. I had been to Hyundai, Honda, and Kia before this. I asked about the possibility of test driving cars, and the sales rep informed me that that wouldn't be possible considering the only one they had was in the showroom. He was not accomodating, nor informative about if there were any cars to drive nearby. He stated that Toyotas are the best and none of the other cars I drove that day come close to the Toyota. He also said "we don't even have to try at our jobs to sell these cars". Regardless of the great reputation of Toyota, I wanted to drive the car to compare it with others. I wanted to see the handling of the car, as well as the acceleration and visibility. This man had a complete disregard for us and told me that the car would be sold by either today or tomorrow. He was pushy and said that in order to TEST drive the car, I would need to put down a deposit and wait 6 weeks to 6 months just to test drive it. He then told me that even if all of that happened, I would get whatever they brought in and would have to wait 6 months to 1 year for the car. While these may be facts, the manner in which he stated these was like he was above us. Again, I understand that Toyota is a stellar brand (which is why I went to the dealership in the first place), but I would've expected that Toyota would have hired a more professional rep to display and encourage their sales. I was completely disappointed to say the least, as the RAV-4 was my dream affordable car and I no longer want a Toyota due to the ridiculous and discouraging experience I had at Arlington Toyota. More

You responded to the review I left yesterday by saying I should contact John Pitchford "Customer Relations Manager". When I call and asked for Mr. Pitchford, the person that answered the phone said "er, uh, should contact John Pitchford "Customer Relations Manager". When I call and asked for Mr. Pitchford, the person that answered the phone said "er, uh,... can you hang on?". I was then transfered to someone else who asked "who do you want to talk to?" I was again asked to hold on. After a couple of minutes on hold I hung up. It's obvious that John Pitchford is a made up person just like the mythical saleswoman "Ashly Bell" who emailed me 6 times yesterday about the vehicle I was interested in, yet when I called I was told"er, uh...it's her day off". Even more funny, when I arrived at the dealership I was told "she works at a different location". Funny how the "Customer Relations Manager" isn't even listed as an employee on this site. The lies and sleazy used car tricks just never end with you guys. Thankfully, I know it's not the entire industry so this weekend I will go to a REPUTABLE dealership and purchase a vehicle. Nice try though. More

We are very happy to visit today. Akash and Pete both were very helpful, curtious and answer all of our questions. They both are good assets of the company. Akash and Pete both were very helpful, curtious and answer all of our questions. They both are good assets of the company. More

I can't believe in this day and age that a large, well known dealership would still play the old dishonest games that used car dealers pulled for years back in the day. After contacting Arlington Toyota known dealership would still play the old dishonest games that used car dealers pulled for years back in the day. After contacting Arlington Toyota this morning about a vehicle they had advertised. I was assured in several emails that it was indeed on their lot and available. I told them that I would leave work early . I of course did not expect them to "hold " the vehicle but PLEASE contact if it is sold before I got there. They assured me that they would. At 4:30pm I contacted the dealership and was told it was still there and ready to be test driven. I showed up 30 minutes later and was told "it was JUST sold". I asked how was it possible that in 30 minutes someone came in, test drove, did the paperwork, and left in the vehicle? "Oh he paid cash" I was told. Really? Is there ANYBODY in the world stupid enough to believe that? And why in the world would I EVEN CONSIDER buying a different vehicle from a dealer that would play such sleazy games. Run, don't walk as far away from this place as possible. More

They have many ways to engage with them so I filled out a form to ask for an out the door price for a specific vehicle. No trade in, no financing. They sent me a follow up text and email that basically say form to ask for an out the door price for a specific vehicle. No trade in, no financing. They sent me a follow up text and email that basically says you have to come in to get a price. The reason is they have a large amount of add ons they say are already on the vehicle - high margin limited value items. Toyota is a good car, the dealer is harming the brand. I'm going to buy a Mazda instead. They actually gave me a price without add ons. Go somewhere else. More

Tried to buy a Rav4 but they wanted to mark it up about 7k for nonsense like nitrogen in the tires, covid-19 disinfection, vin etching, etc. After about an hour of back and forth they took off 2k and would 7k for nonsense like nitrogen in the tires, covid-19 disinfection, vin etching, etc. After about an hour of back and forth they took off 2k and would not budge. I decided to leave. They also appraised my car for trade in and now my brake fluid is leaking... Awfully suspicious timing. DO NOT visit this place unless you want to be lied to and pay more than you should. More

Throughout the several years and many different models of Toyotas Mathew, Fred, and bob couldn’t be anymore of a pleasure to work with. They have made the car buying process so easy and convenient for me and Toyotas Mathew, Fred, and bob couldn’t be anymore of a pleasure to work with. They have made the car buying process so easy and convenient for me and my family. They truly go above and beyond on everything and for many more years to come I will always come back to Arlington Toyota because of Mathew!! More

We just purchased a 2020 Toyota Tacoma from Arlington Toyota from Melanie. She was great! She knew the vehicle and answered all of our questions regarding the Tacoma. She was easy to work with and is v Toyota from Melanie. She was great! She knew the vehicle and answered all of our questions regarding the Tacoma. She was easy to work with and is very customer focused. I would refer anyone to her if you're looking for a new or used vehicle. More

Just visited this dealer looking for a new Rav4 Hybrid. Saw one I liked, went to check it out in person. Upon seeing the car, the salesman walked up to me and started chatting about the car. Then he in Saw one I liked, went to check it out in person. Upon seeing the car, the salesman walked up to me and started chatting about the car. Then he informs me the cars price which has a "13k market adjustment". I told him there's no way I'm paying that. Then he goes to his computer and comes back with similar cars from CarMax that are marked up as well. Completely pointless in my mind since I came to a TOYOTA dealership and not a CarMax. So we chat about the "market adjustment" for a while and he basically says he can take a little off but "not much". As I'm walking out I look around some more at other cars, sequoias, Camrys. Then the salesman comes up to me and says he spoke with his manager and says he can take off all the "market adjustment" for Camrys but not trucks. What the xxxx kinda business tactic is that? I grin and leave. I would give this place 0 stars if I could. Please make sure you think very very hard before shopping here. More