Read Reviews Arrigo Dodge Chrysler Jeep West Palm Beach

Arrigo Dodge Chrysler Jeep West Palm Beach

Arrigo Dodge Chrysler Jeep West Palm Beach

6500 Okeechobee Boulevard
West Palm Beach, Florida 33411


(800) 268-3036

Arrigo Dodge Chrysler Jeep West Palm Beach
Manufacturers: Chrysler, Dodge, Jeep, Ram

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  • Customer Service:

    4.5
  • Quality of Work:

    4.6
  • Friendliness:

    4.6
  • Overall Experience:

    4.5
  • Pricing:

    4.4

24-Month Rating

based on 77 reviews

4.5

4.5 out of 5

133 lifetime reviews

Arrigo Dodge Chrysler Jeep West Palm Beach

Most Reviewed Employees

  • Scott  RiceScott Rice
    Sales Specialist
    0 reviews
  • Russ WernischRuss Wernisch
    Internet Sales Specialist
    0 reviews
  • Roger  BellardoRoger Bellardo
    Body Shop Department Manager
    0 reviews
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Certified: Arrigo Dodge Chrysler Jeep West Palm Beach

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Arrigo Dodge Chrysler Jeep West Palm Beach has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Arrigo Dodge Chrysler Jeep West Palm Beach

Who knew that when Jim Arrigo, along with his father Joe, purchased his first auto dealership --- a 50-year-old Dodge only facility on Okeechobee Boulevard near I-95 --- back in 1989 that he would eventually transform it into one of the largest and most successful dealerships in the country?
Then again, given the Arrigo family's history in (and passion for) the auto business, maybe we all should have seen it coming.
Joe Arrigo, the patriarch of the family, had been selling cars for as long as Jim can remember (nearly 60 years to be exact). In fact, Jim grew up idolizing his father and always knew that one day he, too, wanted to be involved in that world.
Jim, who grew up in Chicago, attended Western Illinois University where he earned his degree in management and a minor in marketing. After graduation, he spent a few months working at a car dealership in Atlanta before joining Deerfield Beach based Southeast Toyota, owned by Jim Moran --- who his father had actually worked for 30 years earlier.
"I worked there for about 10 years," said Arrigo. "I did anything that needed to be done and really enjoyed it."
It was after those 10 years that, in 1989, father and son decided to buy that Dodge dealership in West Palm Beach. It was a 30,000 square foot facility sitting on a 5-acre lot, but it was also the beginning of something much bigger --- not only for Jim and Joe, but for the entire Arrigo family.
Two years later, Jim bought his father out, but Joe stayed on as Chairman of the Board. Then in 1993, Jim's brother John and his sister Virginia Landrum joined the team. John then assumed the role of General Manager and Virginia was named CEO. Other family members have joined in the years since, including a couple brothers-in-law, Don Landrum and Bob Watson.
Jim Arrigo added the Chrysler and Jeep brands in 2003 after purchasing them from Roger Penske and, the next year, Arrigo Dodge Chrysler Jeep moved into its new home.

Our Location

Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: 11:00 AM - 6:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Express Service Rental Car Service Onsite
Free Coffee Shuttle Service
Free Drinks Television
Free Loaner Cars Vending Machines

superj777
4/23/2013 9:05:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Keith and Randy
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

I went to visit Arrigo because of the "$8000 over book on trade in or double your down payment" ad on TV. I finally visited them after seeing the ad over and over again. Dodge had some customer incentives and I figured it was time to buy a car. They had the exact car I wanted, but they tacked on a "market adjustment" which eliminated the incentives. They essentially keep the incentive that is supposed to be passed to the consumer by tacking on the "market adjustment." Randy also stated the dealer takes a loss with incentives, but not true according to "dodge incentives" dept. The incentives are reimbursed to the dealer. Randy's response to my inquiries was, "Profit is not a dirty word!" I emailed the General Manager, John a week ago but have not heard a word. I give the lowest score in all categories because Customer Service is non-existent (no call back), Quality of work is nil (false/misleading advertising), Friendliness is lacking (snide remark about profit), Overall Experience was the worst I ever encountered (purchased 6 cars from 6 non Arrigo dealers prior).

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poetassium
4/4/2013 2:36:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
john Hertling
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    5
  • Overall Score:

    2.0

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

WARNING!!!!!!!!! SCAMERS!!!!!!!!! In the car world they call it bait and switch. I do not know what kinda of game they are playing at this dealer but I saw a car for sale I send in an inquiry and I got a reply with my price. Somewhere along the lines the car suddenly has a safety issue. So I asked what was wrong with the car, when can I come look at it and write a check for the car. I was told to "google" the safety issue with the car. How in the xxxx am I to just google that and find out the exact issue with this very car? I just dont get it, you have the car I want at a price that I like and you go off and botch it up like this???? How are you staying open? Who are you selling cars too? Oh, maybe they sell them people and get their blind parents to co-sign for it. Google that!

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Response From: Arrigo Dodge Chrysler Jeep West Palm Beach
Added: 4/22/2013 12:20:17 PM

I would like to take the opportunity to say thank you for your visit to Arrigo Dodge Chrysler Jeep. We apologize for any inconvenience and dissatisfaction that you have incurred. At Arrigo Dodge Chrysler Jeep, we take pride in our commitment to give our customers satisfaction and service. Through your review I was able to recognize and review the deal in question. At this time, it is unfortunate, but we were not able meet your purchasing needs. -Don Landrum, General Sales Manager

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rickydeal
2/13/2013 2:19:55 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
tony neterer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

Just wanted to advise; Tony Neterer has been very instrumental in keeping a smile on my face each time I visit Arrigo. His Professionalism & "Can Do" attitude are very appreciated. He's been very knowledgeable and responsive to my questions and concerns, which is one of the main reasons, "Why" I always return to Arrigo for all my Vehicles & Service.
Please give Tony a "2 thumbs up" for his continued excellence in Customer Service.

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jrg mad
12/7/2012 9:02:32 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
sales man and lady mgr
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

these people advertise they will give u more for your trade than its worth all they do is lie lie and lie more than do not honer anything they advertise they just hope that your some sucker and try u munipulate you never been lied to like these people i would never ever go back

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dantheparkman
10/31/2012 6:51:41 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Daniel
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    2
  • Pricing:

    4
  • Overall Score:

    2.2

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

The dealer damaged my new truck and management will not talk to me for any resolution. It also has been almost 2 months and they still owe me over payment money. There is no integraty or customer service from the owners to the management staff. Go to another dealer.

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frank319
8/27/2012 6:25:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Collins
Lennox
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

Overall Arrigo was a great dealer to work with in the purchase of my new vehicle. Mike Fallon the salesman worked with me to get the right deal to fit my needs. He was friendly as well as very curtious. Lennox who was in finance as well, reviewed all options with me that would work for me. I will definitely refer Arrigo to family and friends.

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bob gorman
8/20/2012 7:05:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

This is not the 1st time that I have purchased from Arrigo Dodge for my company vechiles. I also have a great experience with my trade in & felt that I was treated very fairly. I would recommend anyone come to your West Palm Beach location & to ask for Mike Fallon, He made my experience very pleasant. David Iannacone in finance was also great to work with.

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theresastein
8/15/2012 12:50:46 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

Mike Fallon was sincerely such a genuinely nice person who seemed to sincerely care about finding the correct vehicle for me within my price range. I never thought buying a car could be so easy and enjoyable and I attribute this experience to Mike!

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lg11105
8/13/2012 10:07:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

Tom Popiel is very professional and friendly, answered all our questions politely with lot of patience till 10:30 pm. I strongly recommend this dealer and especially Tom for my friends and relatived to consider this dealer for buying a new or used car.

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jfarill834
8/9/2012 11:09:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Arrigo Dodge Chrysler Jeep West Palm Beach:

This was our second vehicle purchase in approximately 4 months. Our van was totaled in vehicle crash caused by a texting driver who wasn't paying attention. We need to purchase a van with no money down and an affordable monthly payment. Mike Fallon and company were able to make that happen. Mike was very polite, friendly, and respectful during both of our purchases. We even waited for Mike to return from vacation so that we could have him sell us our second vehicle. I highly recommend Arrigo Dodge to anyone who needs a new or used vehicle. Request Mike Fallon to be your salesman. You will not be dissappointed.

John Farill and Family

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