Arrow Ford Inc.
Abilene, TX
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460 Reviews of Arrow Ford Inc.
Had a problem with my college son's Fusion, and I called and told them about the issue. They had us back on the road quickly, and I am very thankful for their care. Thanks specifically to Joe in the Quick L and told them about the issue. They had us back on the road quickly, and I am very thankful for their care. Thanks specifically to Joe in the Quick Lane. Your service today (May 13, 2024) was amazing. More
I went in to see about getting a courtesy inspection of a used F-150 I was planning on buying! Since I wanted to know what it would need as far as what was normal wear and what would need work in the future! used F-150 I was planning on buying! Since I wanted to know what it would need as far as what was normal wear and what would need work in the future! I Went in on a Friday after checking with some other places to get them to check it out! One place wanted $175.00 just to put in on a lift and look at it and the other two places were maxed out and they would still charge me at least $10.00 to check it! So I ask this Ford service department if they could get to it today, they said no they were maxed out but if I bring if the next day, Saturday morning they could check it out! I then ask what would it cost! They said no charge! Well heck yea I will bring it in on Saturday so I did! It took a few hours to get to it, I was the last on the waiting list of 4 others in front of me! So as I was waiting and waiting in the lounge a really nice and drop dead gorgeous black haired woman came to ask me if I was being taken care of and I told her what I was there for and thanked her for asking, I did not get her name but I will the next time I go in so I can mention her in a review! I read other comments and see good and bad and I have even had to check on work being done when I had to leave my other truck for repair, so I can see both sides of the comments! My point to this review is to give them a good review as to not charge me for just looking at the truck and also to recognize that woman that was so nice to check on me! More
I wish I could say something positive about my experience after purchasing this vehicle. In general, the truck performed well with relatively few minor problems. However, it has been virtually impossible to after purchasing this vehicle. In general, the truck performed well with relatively few minor problems. However, it has been virtually impossible to get anyone to attendI to the issues that I've had. Calls are never returned and nothing is ever done. Quite honestly, if I were to purchase another Ford, I would definitely look elsewhereI More
Let me just say that I put my Mustang MachE in Service yesterday for a recall. Eric Munoz was my service advisor and he went way above and beyond!! Arrow Ford is going through some major expansion and the yesterday for a recall. Eric Munoz was my service advisor and he went way above and beyond!! Arrow Ford is going through some major expansion and they are juggling all they have on their plate very well. Eric kept me up-to-date through the day yesterday and told me they would have to keep it overnight. Today, Eric brought my car to me at work! I wasn't expecting that! What a lot of trouble he saved me! My car was clean and ready to go. I am soooo impressed! More
After two weeks they finally got around to looking into my 2021 f150 slipping transmission in the morning, only to pass along a Ford notice that this was normal. When I got home I found hail damage all ove my 2021 f150 slipping transmission in the morning, only to pass along a Ford notice that this was normal. When I got home I found hail damage all over the truck. I'm still waiting for a windshield wiper motor recall from a year ago, whereby they were out of stock on the part. Nice to pay $55k for a truck and have this kind of poor service. More
The experience was amazing. LeJuan Edwards was a true blessing to work with. We are truly grateful for him and the rest of the staff. LeJuan Edwards was a true blessing to work with. We are truly grateful for him and the rest of the staff. More
Doing business was easy. The guys I worked with made the experience enjoyable and they helped me get me in the vehicle I wanted. I will do business with Arrow Ford for the re The guys I worked with made the experience enjoyable and they helped me get me in the vehicle I wanted. I will do business with Arrow Ford for the rest of my life! More
I purchased a ‘23 Ford Maverick from Arrow Ford that had 666 miles at signing as a used vehicle. It had some minor hail damage from the night before I bought it. Arrow, true to their word repaired the damag 666 miles at signing as a used vehicle. It had some minor hail damage from the night before I bought it. Arrow, true to their word repaired the damage, gave me top dollar for my trade in and made the buying experience a very good one. I’ve since taken the truck in for its first oil change and several accessory installs. Very pleased with Arrow Ford. More
Terrible service. I called to make an appointment and was told to bring my car in, it would take 2-3 days to get to it. I drove 30 miles to drop it off and made arra I called to make an appointment and was told to bring my car in, it would take 2-3 days to get to it. I drove 30 miles to drop it off and made arrangements to get a rental car there. They then told me it was a 2-3 week wait and they'd call me. I could have scheduled over the phone instead of wasting a 60 mile round trip. More