Arrow Ford Inc.

I visited Arrow Ford several months ago as our family anticipated purchasing a new (used) vehicle in the coming year when our daughter would turn 16 and would begin driving our 2010 Ford Focus (which we anticipated purchasing a new (used) vehicle in the coming year when our daughter would turn 16 and would begin driving our 2010 Ford Focus (which we also purchased from Arrow Ford in 2009, and have been extremely pleased with). Adam Keidl met my daughter and me on the lot as we were looking at vehicles and was very friendly and personable, as well as knowledgeable about the vehicles that might fit the description of what we were looking for. Over the next several months, he stayed in contact with me via text and e-mail, just enough that I knew he was thinking about us and keeping our needs in mind, but not so much that it seemed pushy or smothering. After seeing a vehicle (2012 Escape) online at Arrow Ford that seemed exactly like what I was looking for, my daughter and I visited the lot again about three weeks ago and Adam immediately knew which vehicle we were describing, showed it to us, let me drive it, then offered to let us take it home and see if it was really what we wanted. While we really did love this vehicle, my husband wasn't ready just yet to make a purchase as we still had several payments left on our Focus. Adam continued to stay in touch with me about this vehicle, letting me know when the price was reduced, when the time approached for it to move off of the lot, the details of it's history, etc., and as I discussed the Escape with other family members, my mother-in-law and father-in-law visited with Adam more about the Escape, and he went to great length to work with them to purchase the vehicle for our family as a surprise gift! We have driven Ford cars and done business with Arrow Ford for over two decades now, and Adam is one of a number of employees there who have gone above and beyond to satisfy a customer, even at their own personal expense, to make sure that we are 100% satisfied, and in return we continue to come back to Arrow Ford first for our vehicle needs. More

Adam was professional and represented Arrow Ford very well. He represented my concerns and price to his bosses for consideration. It was a long negotiation but I like that kind of stuff. In the end, I well. He represented my concerns and price to his bosses for consideration. It was a long negotiation but I like that kind of stuff. In the end, I believe that I bought the F-150 at a fair price. The dealership made some money and I saved some money (wish I would have saved a bit more!) I would definitely recommend Adam! Arrow Ford definitely needs to get some bottled water for it's customers! More

Adam was very perfessional and helpful, He helped us out Adam was very perfessional and helpful, He helped us out a lot , he's great!! Thanks Adam,we'll see u again!! John & Melody Domer Adam was very perfessional and helpful, He helped us out a lot , he's great!! Thanks Adam,we'll see u again!! John & Melody Domer More

I came to visit a friend in Abilene and had been thinking about trading in my car. My friend said that Derek at Arrow is who I need to see about getting a new car. He not only listens to what I needed but about trading in my car. My friend said that Derek at Arrow is who I need to see about getting a new car. He not only listens to what I needed but also what I wanted. In the end got a great used car that I hope to have for a long time. Derek was wonderful and wish more car salesman/women were like him. More

Adam Keidl was great. I would highly recommend him for your next car purchase. The staff was friendly and courteous. The drive from Dallas was worth every penny. your next car purchase. The staff was friendly and courteous. The drive from Dallas was worth every penny. More

Amazing, friendly, honest... the list goes on! Derek is one of those guys that treats you like a friend. He could not have been better. He gives his entire heart to his customers. We came in on a budget one of those guys that treats you like a friend. He could not have been better. He gives his entire heart to his customers. We came in on a budget and Derek stayed on budget the entire time. Arrow will go the extra mile to make sure you get the vehicle you want and for a price you can afford. We will never buy from anyone else again. We love Derek and Arrow Ford!! More

We told Joe and Hank what we were looking for. They found the right truck at the right price while we were there. They were courteous, knowledgeable, helpful and professional. Our questions since the found the right truck at the right price while we were there. They were courteous, knowledgeable, helpful and professional. Our questions since the sale have been answered promptly. We are extremely pleased with our purchase. More

Derek worked hard to get us into our truck. He and his team got us a decent interest rate, too, despite some credit challenges. He was always prompt to respond too. We'll be happy to work with him again team got us a decent interest rate, too, despite some credit challenges. He was always prompt to respond too. We'll be happy to work with him again in the future. More

Adam Keidl was great to work with. This was the first time I have purchased a vehicle since 2003. He made the entire process extremely customer friendly. He was quick to return phone call upon learning time I have purchased a vehicle since 2003. He made the entire process extremely customer friendly. He was quick to return phone call upon learning of my interest and follow-up with several text. He came across as wanting to assist me without appearing to pressure me as a customer. He listened to exactly what I wanted and helped make it happen. I am extremely satisfied with my Arrow Ford experience and can't say enough about Adam. He found exactly the vehicle I was wanting and was able to get it to me in a timely manner. When I arrived at the dealership to sign the paperwork, I was able to meet members of the Arrow Ford staff and each took time to explain services and processes to me. I would recommend Adam and Arrow Ford to anyone interested in making a vehicle purchase. More

I purchased a 2014 Mitisbushi Outlander. I have also worked with Joshua Davis and have always had great service with him but due to his work load he put me in Derek Mills capable hands he went out of h worked with Joshua Davis and have always had great service with him but due to his work load he put me in Derek Mills capable hands he went out of his way to get me the color and the style that I wanted. Always nice and quck to respond to me on any questions that I may have or any problems with my new car. I was very greatful to Derek for all of his hard work and I know if I ever need anything he will be there to give me a quck response. He is a great asset to the Arrow Ford Team and I would recommend him to anyone I know who is looking for a car. Thank you Kelly D. Larsen. More