Arrowhead BMW

Very disappointed with the professionalism and customer service at this location. After numerous email communications I made an appointment with David Capellini to have my vehicle appraised. He did not sho service at this location. After numerous email communications I made an appointment with David Capellini to have my vehicle appraised. He did not show up to our appointment. After a good hour wait, another “manager” reviewed my vehicle. His appraisal was $10,000 less than the KBB range that David had provided during our communications, even though he said they can “usually beat KBB”. Don’t waste your time with this location to buy or sell vehicles. More

Service department charged $151 for a service that should have been covered under the BMW Ultimate Care plan--replacement of an engine air filter (a $25 part and a 5 minute job). Car was less than 3 years o have been covered under the BMW Ultimate Care plan--replacement of an engine air filter (a $25 part and a 5 minute job). Car was less than 3 years old and only 14k miles. Avoid this service department = I question their ethics. UPDATE: This problem made it to Brent, the Service Manager who immediately corrected the issue, called me, and assured me that it would never happen again. He said it would be used as a "learning opportunity" for his staff. There are a lot of good dealers out there but my opinion is that the really worthy ones are those who acknowledge their mistakes and do all they can to make up for them with the customer--Brent regained my trust. The rating was changed to a 3 star. More

Katie was very helpful, knowledgable and very personable. Made sure I was satisfied before leaving the dealership, called a few days later to ask if I had any questions or issues.. Go see Katie! Made sure I was satisfied before leaving the dealership, called a few days later to ask if I had any questions or issues.. Go see Katie! More

Customer service was terrible. Sales person not responsive. Was told car would be detailed/it was washed but not detailed. A one year old certified 540i xdrive. Delivered with n Sales person not responsive. Was told car would be detailed/it was washed but not detailed. A one year old certified 540i xdrive. Delivered with no floor mats. Asked three times before response that the used sales director said there were no mats. Wouldnt return my calls. Will never buy from them again. More

AVOID ARROWHEAD BMW – A COMPLETE NIGHTMARE EXPERIENCE If you value your time, money, and sanity, stay as far away from Arrowhead BMW as possible. I made the mistake of purchasing a BMW i5 f EXPERIENCE If you value your time, money, and sanity, stay as far away from Arrowhead BMW as possible. I made the mistake of purchasing a BMW i5 from them, and it has been nothing short of a disaster. I feel compelled to warn anyone considering doing business with this dealership: They do not stand behind their vehicles or care about their customers. Here’s what I’ve endured since purchasing my BMW i5: 1. Charging Port Issues: The charging port randomly refuses to open, leaving me stranded multiple times. A basic function that should be reliable simply is not. Every time this happens, I have to jump through hoops to get it working again. 2. Inconsistent Mileage Readings: The miles displayed on the dashboard don’t match how much I’m actually driving. This is not only concerning, but it also raises questions about the accuracy of the vehicle’s entire system. This is a critical flaw, and yet the dealership has offered no explanation or fix. 3. Shattered Console Glass: The glass on the center console mysteriously broke. Despite this being a defect, Arrowhead BMW had the nerve to tell me they weren’t responsible and refused to cover it. This isn’t just poor service, it’s a refusal to take accountability for their product. 4. Lagging Display: The display constantly lags, making it impossible to rely on for navigation or other functions. When I brought this up, they simply shrugged and said there’s no solution. How is this acceptable on a premium vehicle? 5. Collision Center Failure: After a minor rear-end collision, I took the car to their collision center. When I got the car back, there was a huge stain on the back seat that wasn’t there before. They promised to clean it, but when I returned, they admitted they couldn’t get it out and left it at that. This level of incompetence and lack of care is astounding. 6. Screeching Metal-to-Metal Noise: And now, the car is producing a loud, disturbing metal-on-metal screeching noise, making it completely undrivable. I’m currently waiting for a tow truck, yet again, because this car is an ongoing nightmare. Through all of this, Arrowhead BMW has been nothing but dismissive. They’ve denied responsibility for multiple issues that should clearly be covered under warranty. Their service department offers no real solutions, only excuses. It’s evident that once they have your money, they no longer care about you or the problems you face with their vehicles. This isn’t just bad service; it’s negligence. A luxury brand like BMW is supposed to stand for quality and reliability, but that is clearly not the case here. The fact that a vehicle this expensive can have so many serious problems, and the dealership can be so indifferent, is truly appalling. I urge anyone reading this to reconsider doing business with Arrowhead BMW. If you think this won’t happen to you, think again. This dealership has proven itself to be untrustworthy, careless, and completely lacking in customer service. Don’t make the same mistake I did – save yourself the frustration, stress, and money by taking your business elsewhere. More

Hello,we were very disappointed with the outcome w had with Mike Jandran. He was very rude and disrespectful. He should not be working in customer service. He was a pure butthead(I wanted to use another with Mike Jandran. He was very rude and disrespectful. He should not be working in customer service. He was a pure butthead(I wanted to use another word but I know I shouldn't). He said I'm not replacing no battery ,it was on the invoice for a battery and the car might have been sitting. I informed the Manager and the salesperson. I also filed a complaint with customer service Talitha. He should be placed on leave I see there are others in here complaining about Mike. So sad More

Wouldn’t recommend buying any used car from here or trading in your current vehicle. They barely put the cars through the shop and don’t repair safety issues, also if you don’t remove all your stuff fr trading in your current vehicle. They barely put the cars through the shop and don’t repair safety issues, also if you don’t remove all your stuff from the trade in they will give you back half of it and keep the expensive items. I’ve been selling cars for over 3 years now and wouldn’t tell any family friends or anybody to buy a car here. To prefix this I work at a Jeep dealership and was shocked at how terrible the high line service was. I purchased a 2019 Audi sq5 and traded in a 2017 Honda accord. The used car manager Mike Jandran was very rude and condescending to me stating I wasn’t the decision maker because I was calling my dad and boyfriend on concerns I had about the vehicle for their advice. Then tried to tell me that brakes measuring at 4mm were almost brand new… he got very angry and rude when I asked if I could bring the car to my mechanic to take a look at it, he laughed in my face said absolutely not because he knows he sells quality cars and than said how about I take your car to a mechanic and then give you a different value for it. He refused to show me the inspection report saying that it wasn’t loading for him. I asked for them to send me it the next morning and got the run around for a whole day about how they have to get the inspection report from service… which isn’t how it works because a used car manager approves the work to used cars and has access to all inspections and reports on them. At the end of the second day asking for it they sent me a generic fake looking inspection report that looks like a checklist and had the brakes all measuring at 6mm when they were at 4mm I loved the vehicle so I decided to move forward, I texted my sales lady Rebekah Sanchez letting her know I had a pre approval and I was going to come at 4:30. I got there and started filling out the credit app to do the financing with them and my credit union and they told me that there was a customer coming in 30 minutes to buy it cash and if they did before I signed documents they would get the car first even though I was there filling out credit and already agreed on numbers… I did the credit app and watched the sales lady walk around the show room while she sat me in the service lobby and I waited 2 hours for her to tell me I was the one getting the car and I could go to finance after all. Dawn helped me in finance and she was absolutely amazing the only good part about the experience. While I was in finance Rebekah came in to ask for my trade keys never asking if I needed to get something from it or anything.After we finished the paperwork I asked to get stuff out of the car I was trading in and she said it was on a different lot already and the key was locked up said I could come in the next day. I kept following up with her for a couple days and she kept saying she had to email someone to be able to get access to my car to get stuff out of it. I finally came in to get my stuff and didn’t look until I got home and they only gave me the shopping bags I had missing my favorite $150 lululemon sweatshirt. A week went by and Rebekah told me they didn’t find it in the car when my car was posted online with the sweatshirt in the pictures. Than I went through the car wash and my light came out of the car hanging on barely and I asked them what they could do about it and no response no nothing, that happened only 19 days after me owning the vehicle. Long story short this dealership is not friendly and welcoming and they don’t care about long term relationships and building relationships with customers. Maybe different managers and sales associates provide a better experience but Mike and Rebekah made me regretting buying a car I was super excited about from them and took away all excitement from buying a new car. More

Slow service. .. A bit overpriced alignment- was quoted almost $300. I showed service person average price via Google search, offered me a $60.00 coupon. Will NOT s .. A bit overpriced alignment- was quoted almost $300. I showed service person average price via Google search, offered me a $60.00 coupon. Will NOT see Colin again. 8/3 update: flat tire Steve told me to come in at 1:30. Sat down and showed me the cost. Told him about my tire insurance- said won't happen since Saturday. He was really gruff so asked to speak with manager. DEVIN KASS kicked me out due to last review "get your crappy xxx car out of here and never come back". More

Terrible experience at this dealership. I was interested in purchasing what was supposed to be a new 2023 BMW M8 convertible. The first tip off, the car is supposed to be new and untitled, I was interested in purchasing what was supposed to be a new 2023 BMW M8 convertible. The first tip off, the car is supposed to be new and untitled, but it is listed on their website under used cars. That was tipoff number one. Tip off number two- the car has 71 miles on it, I have never seen a new BMW with 71 miles. Tipoff number three -the car had a clearcoat bra installed, lojack installed, and tinted windows, These appear to be all aftermarket items that someone who had previously purchased the car would have installed. BMW does not offer LoJack on their vehicles!!! I have never known a BMW dealership to offer tinted windows and I do not see clear coating as offered anywhere on the BMW USA website nor do I see LoJack, nor do I see Tinted windows. In my opinion, I think these tricksters were trying to sell a used car, that most likely had been damaged, as a new car, and the giveaway was the personalization that the first owner had made i.e. LoJack, tinted windows and clear bra. I’ve owned six BMWs and I’ve never seen anything like this. I think I’ll stay far far away from this place!!!! From the looks of their reviews on this website, a lot of other people have the same opinion…..CROOKS!!!! More