Arrowhead BMW

It was a wonderful experience working with Hannah and Patrick. They made sure everything was to my satisfaction. They went above and beyond and so did the other staff members that assisted me the genius Patrick. They made sure everything was to my satisfaction. They went above and beyond and so did the other staff members that assisted me the genius people they were great I strongly encourage anyone that’s looking for a new vehicle to visit ARROWHEAD BMW you can’t go wrong! More

Meau and Patrick were outstanding! Honest, reliable and genuine! They earned a forever client! The experience was lovely! Meau made things so seamless, explained our options and fou Honest, reliable and genuine! They earned a forever client! The experience was lovely! Meau made things so seamless, explained our options and found the exact car I built! He kept us in the loop about the date/time of the vehicle arrival and delivered exactly what he said he would. Once Patrick entered the conversation, it continued to be enjoyable and he got us out of the door. No up-charging, no nonsense, just genuine people interested in supporting my needs. As a person new to the BMW family, I wasn't sure what to expect (haggling, changing agreements, saling unnecessary items) -- I got exactly what I expected, an elevated experience working with genuine people. I will be purchasing from Meau moving forward without question! More

I purchased a 2020 BMW X5 from Arrowhead BMW, Glendale, AZ 85308. This BMW dealership delivered the vehicle with unsafe to drive tires showing significant deterioration. These are the original 7 + years AZ 85308. This BMW dealership delivered the vehicle with unsafe to drive tires showing significant deterioration. These are the original 7 + years old tires that came installed on the vehicle from the BMW factory. I requested a reimbursement for the tire replacement. I provided the Used Car Director, Robert Facundo, with two independent tire inspection reports from BMW San Diego and Discount Tire. The tire experts from both places agreed that the four (4) tires must be replaced due to the safety risk associated with the age of the tires and resulting tire dry rot. In addition, the tire wall thinning/gouging from the severe curb rashes of all four tires is a serious issue that often compromises the tire's structural integrity, leading to a high risk of sidewall failure or a blowout. Robert Facundo rejected my demand for replacing the tires by stating ''sounds like someone's trying to upgrade you to new tires''. In addition, they didn't disclose that the vehicle's windshield had a chip that expanded to a crack after I washed the car the next day. I have pre-shipping inspection pictures showing that the windshield chip was present prior to vehicle shipping to my location. Facundo responded with the statement: ''Sounds like something that happened after you took delivery''. I'll be filing complaint about it to Arizona Attorney Generals Office and BMW of North America. The bottom line: I regret purchasing the vehicle from Arrowhead BMW, Glendale, AZ. I wouldn't recommend this place to anyone! Very unpleasant experience!! This dealership does not operate with the quality and professionalism of a reputable BMW dealership. More

Do not deal with these people. Their staff is dishonest, their prices are deceitful, The staff at Arrowhead BMW are incapable of even the most basic basic human decency in the sale Their staff is dishonest, their prices are deceitful, The staff at Arrowhead BMW are incapable of even the most basic basic human decency in the sales process, and they will take any opportunity they can find to cheat you out of your money. If you choose to buy a car elsewhere they will call you days later just to berate you. The managers here do not care about their employees, and the employees do not care about their customers. I have never dealt with a worse dealership and I have never been treated with such impudence as a customer. More

Terrible buying experience. Their only goal is to squeeze every penny out of you. Classic overprice, over promise, under deliver. Their only goal is to squeeze every penny out of you. Classic overprice, over promise, under deliver. More

The advisors are nice. .. but I am not coming to the dealership to exchange niceties. I did however bring my car for an issue I identified but not able to fix. I told them t .. but I am not coming to the dealership to exchange niceties. I did however bring my car for an issue I identified but not able to fix. I told them the errors I was getting and in order to get it to pass emissions they needed to be fixed. They started throwing pasta at the wall trying to "fix" the error and after a hefty amount of money they said the issue was "fixed"... I took the car in to the emission facility and it failed!! So I took the car back and they said we'll maybe we should run the diagnostic test that I originally brought the frigging car in for the first time and this test will cost an additional $500 to do a test I was told they already did... I sat back and thought about why they wouldn't have done these steps from jump... and them it hit me like a ton of bricks... these advisors are on commission so it benefits them to circle the wagon several times instead of one and done... I can't and won't tell anyone what to do but I will personally never let my shadow darken a dealerships doorstep. I have found that local certified repair shops are just as capable of repairs and the prices are astonishingly lower! I guess BMW owners are known for throwing money away but not this one... Overall my experience with this service center was awful, expensive and didn't resolve my issue... More

This dealership will blatantly ignore any request you make for them to stop contacting you. They are calling, texting, and emailing both me and my dad relentlessly after we have both asked them to stop. make for them to stop contacting you. They are calling, texting, and emailing both me and my dad relentlessly after we have both asked them to stop. It turned into demanding them to stop and telling them I will file a complaint with the BBB, attorney generals office, and the FTC if they keep it going. Along with 1 star ratings on Google, dealer rater, and anywhere else they are listed. After demanding they stop, Jay sends me an email again saying he will continue to contact me via phone and email. I also never provided my email to them, they only have my number, so I did not give consent to email me nor do I know how they got my email in the first place. Terrible business practice. I’m going to find anything they are doing to us that is non compliant regarding leads. Even if what they are doing to us turns out to be compliant, it’s ethically wrong. I’ll never recommend this dealership. I look forward to sharing this experience on the above mentioned sites, bimmer forums, and I especially look forward to escalating my complaints for a final resolution. More

Over charge for their cars! ~!!! Buried us in their lease.!Poor service as well. No customer care!!! ~!!! Buried us in their lease.!Poor service as well. No customer care!!! More

My purchase experience was quick and easy. The staff were very helpful, and I was treated well. I would definitely buy again. The staff were very helpful, and I was treated well. I would definitely buy again. More

GREAT DEALERSHIP, BEEN COMING HERE SINCE 2018. NEVER HAD AN ISSUE IN THE SERVICE DEPARTMENT. COREY COLEMAN IS VERY KNOWLEDGEABLE. HE TAUGHT ME ABOUT THE VANOS SYSTEM ON MY CAR. NEVER HAD AN ISSUE IN THE SERVICE DEPARTMENT. COREY COLEMAN IS VERY KNOWLEDGEABLE. HE TAUGHT ME ABOUT THE VANOS SYSTEM ON MY CAR. More