Art Hill Ford
Merrillville, IN
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I ordered my car about 2. 5 months before receiving it. This is the first time I’ve ever ‘ordered’ a car so Skip helped me select features that would benefit. During the cars 5 months before receiving it. This is the first time I’ve ever ‘ordered’ a car so Skip helped me select features that would benefit. During the cars construction phase, I received updates from my salesman, Skip S, along with email updates from Ford on the construction status. From soup to nuts, this was an incredibly smooth experience and one I recommend. Ask for Skip S., he knows his stuff!! More
Steve & Boris great guys to deal with. . very fair & vehicles priced right… None of the mark up these other dealers are doing… these guys are keeping it real & selling cars because of it! . very fair & vehicles priced right… None of the mark up these other dealers are doing… these guys are keeping it real & selling cars because of it! More
I was looking for a truck and when it initially became to expensive, my salesman and the GM worked hard to find us the best deal and get us in a truck. And they threw in a free set of running boards for us! expensive, my salesman and the GM worked hard to find us the best deal and get us in a truck. And they threw in a free set of running boards for us! More
Unprofessional, lied in a text message saying technicians didn’t hear a noise but in 2 write ups 2 days apart in written down and in computer. Service manager Chip was rude and used all caps yelling and hung didn’t hear a noise but in 2 write ups 2 days apart in written down and in computer. Service manager Chip was rude and used all caps yelling and hung up on the phone the day before on me. When I got truck back there was grease hand prints all over truck with pictures to prove it. More
We have been noticing a pulsing in the idling of our F150 Platinum. We just purchased it 3 months ago. When low and behold, our ford app sent us a message that our PCM needed to be reset for an Engine Shudde Platinum. We just purchased it 3 months ago. When low and behold, our ford app sent us a message that our PCM needed to be reset for an Engine Shudder. So I called Art Hill and scheduled an appointment. 10 days later I was able to get in. They called a couple hours later, they found no issue and we could pick it up for a $160.00 diagnostic fee. Needless to say, I was angry. This does not require parts. just a reset on the computer, I asked how much for the reset. An hour of time maybe $ 100.00 no problem, take the diagnostic fee off, I will pay the money to have my truck fixed, even though I have an extended warranty. I just want it fixed. Tiffiany, informed me she would get another tech to drive it and see if they can fix it. two and a half days later, the truck was never touched. Love my ford app! The truck was never turned on! So, I went there and said Give me my truck, bill and keys, I will never be back, she then informed me, that because it is a transmission issue, it would take up to 10 days. It was not a transmission issue. It was a computer reset! The other person was very nice, but their service department is terrible. They are parts changers, not mechanics! If the diagnostic doesn't tell them what to do, they are clueless. It is like lining up the cars at 7:30 am is herding cattle, for that almighty dollar. How many people are paying money, that they do not need to. I will drive 50 miles to insure I never go there again! More
Great experience buying my new truck. The only Ford dealer in the area not over charging for a vehicle that I ordered two years ago! The only Ford dealer in the area not over charging for a vehicle that I ordered two years ago! More
The experience we had at Art Hill dealer ship, was above and beyond !!!!. We traded our mkz Lincoln that we bought from them , for a new Lincoln aviator . From the store manager Steve to John the sales and beyond !!!!. We traded our mkz Lincoln that we bought from them , for a new Lincoln aviator . From the store manager Steve to John the salesman both are above and beyond! They are very professional and knowledgeable about what they are selling . We are so pleased with the service we received, we went back to dealership the very next Saturday and bought a Lincoln continental. Very happy with all of ithe serve we have received. George was great also in my purchase of the continental. Very happy with all of our experiences at the dealership. Highly recommend❤️ More