Art Moehn Chevrolet Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Art Moehn Chevrolet Honda:
Let me tell you my story. I bought a honda accord from Battle Creek honda after I got a better deal. I live in Jackson and would have bought a car from them, but they wouldn't budge. Oh well.

Now the story begins with service. I had a rear accident that was a 12/2006 quick claim insurance for $1,800. Art Moehn wanted to fix it in 4 days I was told. After I got a call in 3 days, I picked it up. After three additional trips back in 1/07 to adjust alignment and buff the paint job, I finally caved in. After just eight months the paint 8/2007 started to look awful. I took it back to them and they were very condecending to say the least. I got pissed and used a few choice words to tell them how I felt. I told them that I don't know what it looks behind the bumper or tail light, but I can only imagine. I preceeded to contact my agency who referred me to Olivers (Dave Bell). They were great there. They showed me all the lousy work they had done at Art Moehn. I took it back to Art Moehn who says they will take pictures of their work. Guess what. I will take it back to Olivers after I get back this week and have them do the same thing all over again to make sure it is done right!

I will not buy from Art Moehn or have work done there either.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Art Moehn Chevrolet Honda:
On Tuesday (8-7-2007) I visited your dealership to visit with the Salesman (Lee Gaddy) who sold me a new Silverdo 1500 on 2-19-2007. Well he made small talk not remembering me, I ask if they make a front license plate holder for my truck. Well he said lets go to the parts department and find out. So we walk to the parts department and talk to person behind the counter ( I believe it was Chris) and he began to look it up. After a few minutes he said they don't make them for my truck. I said they have them in states that require them and he said them just bolt them to the holes that are there. I said fine and left. On may home from work(I work in Lansing) on Thursday 8-9-2007 I decided to stop at Glenn Buege Chevrolet in Eaton Rapids to check with about a front license plate holder. The parts person there(Glenn) started to look it up. He had to go to a couple of different screens on the computer to find whatever he was looking for. Then he says he has to get my VIN number so he ask me where I was park and I show him. He put that in his computer and low and behold guess what, he had of them in stock. I said they don't make them and he goes and gets one. He takes it out of the box and starts to go outside to my truck with me right behind him. Yes it is the one, but he said I wasn't going to like the price. I said how much and he said $65 plus tax. I said I will take it, if for no other reason than to say I got one and I will. Thank you Glenn (Glenn Buege). I guess I bought my truck at the wrong dealership. Whatever happened to service after the sale? In a letter from Art Moehn on 2-20-2007 Thanking me for my business stating Our service staff take pride in making sure each customer is completely satisfied. Well I wasn't. Word of mouth is a great way to advertise and I intend to do it. I need my drivers side door aligned but I can't afford to be without my truck for two days the way the service department works. I know your courteous van will not get me to work on time.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Art Moehn Chevrolet Honda:
We just left your dealership. We wondered around for about 20 minutes looking at trucks. No one bothered to come out to help us. We WERE really interested in talking to someone about a new truck. Guess we'll take our business somewhere else.


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Reason for Visit: Service

I recommend this dealer: No

My Review of Art Moehn Chevrolet Honda:
I was a customer of Art Moehn for 4 years and was very pleased until the weekend of May 5th 2007. I recently moved to Grand Rapids and bought a new Avalanche from Berger Chevrolet. I was on a trip from GR to Lake Erie and found that my truck's navigation system needed to get a file from the dealer supplied disk. My dealer had misplaced the cd that is suposed to be supplied with the truck. I knew that I was near Art Moehn, so I decided to see them about obtaining the disk. I went in and was directed to the Manager. He asked why I didn't have the disk and I told him. He then told me that " I am not going to give you a $300 cd when you didn't buy the truck from me, have a nice day sir" I then asked him to just let me have the disk to use, then I will get with my dealer to compensate them for their disk. He became very rude and stated that he would not give me the disk. He then told me that the disk is truck specific, which is untrue. Everything ended with him very rudely saying go back to your dealer and have a nice day sir! I have never been treated so rudely before in my life by a GM dealer. The disk is a generic disk used in the navigation systems for maps. My truck was $48,000 from GM. GM dealerships are suposed to help in any way possible, but I guess that is until you buy from another dealership. They will never have my family's business again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Art Moehn Chevrolet Honda:
I was a customer of Art Moehn for 4 years and was very pleased until the weekend of May 5th 2007. I recently moved to Grand Rapids and bought a new Avalanche from Berger Chevrolet. I was on a trip from GR to Lake Erie and found that my truck's navigation system needed to get a file from the dealer supplied disk. My dealer had misplaced the cd that is suposed to be supplied with the truck. I knew that I was near Art Moehn, so I decided to see them about obtaining the disk. I went in and was directed to the Manager. He asked why I didn't have the disk and I told him. He then told me that " I am not going to give you a $300 cd when you didn't buy the truck from me, have a nice day sir" I then asked him to just let me have the disk to use, then I will get with my dealer to compensate them for their disk. He became very rude and stated that he would not give me the disk. He then told me that the disk is truck specific, which is untrue. Everything ended with him very rudely saying go back to your dealer and have a nice day sir! I have never been treated so rudely before in my life by a GM dealer. The disk is a generic disk used in the navigation systems for maps. My truck was $48,000 from GM. GM dealerships are suposed to help in any way possible, but I guess that is until you buy from another dealership. They will never have my family's business again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Art Moehn Chevrolet Honda:
I asked the service rep to document my windshield wipers were malfunctioning on a service order when i was having other repairs completed. He did not and therefore i am required to pay another deductable to have an "undocumented" problem fixed. I realize that it was my word against his but I specifically asked the service person to make a note, and they did not. They did offer to cover half of my deductable.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Art Moehn Chevrolet Honda:
My sales person, Anthony, was great. I will recommend him to others.<br>He gave me a discount on a spray in bedliner and rustproofing!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Art Moehn Chevrolet Honda:
This dealer does not care about customer service or serving the Jackson customer. They are more intent on out of town customers and ignore the Jackson consumer. They moved closer to the highway to reach lansing and ann arbor buyers. They do not care about Jackson or support the community.

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