Atlanta Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Atlanta Toyota:
My Sales person was nice but not that experienced. She showed us all the Venzas they had but wasn't to familiar with it's equipment and trim choices. ( she says she just transferred from the Pontiac store up the street) But since my wife and I wasn't to familiar with the features either it got a little discouraging quickly. Because we didn't want to pay for something we didn't need. (We just pop in to see the Venza and maybe buy one for the right price.) But once we narrowed down one they wouldn't come off the price and they offered us 5,000 less than every other dealer for our Lexus GX 470 ( We bought New and all Svc. Rec. No Accidents) the sales person said " They do this all the time to start negotiations" But after being their we were tired and didn't want to play the games. We left did some shopping online and bought a MDX. She called us a week later and said she figured we bought something it happens alot. Poor lady...

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Atlanta Toyota:
People involved in this 100% satisfied transaction:

Salesperson: Karen McCallon
Sales Manager: Jeff Tallent
Business Manager: Ned Iwuji

Vehicle purchased - used 2004 Toyota Sequoia SR5 (Certified Pre-owned) with 59k miles.

In conjunction with your site terms... I did check that I am not a dealership employee, although I am, just not of this dealerhsip. And, although Atlanta Toyota is a competitor of the dealership I work at, they earned this great review!

I am a sales person for a local Nissan store and have been in the car business for over 5 years. My sister recently went through a tough divorce and is now a single mom with four kids. Her Ford Windstar has been on it's last legs for a while and she needed roomy and reliable transportation. I have been looking for the last few months for a car for her in my inventory and have yet to have something come in in the price range with acceptable requirements (3rd row seat, SUV, rear a/c, under 60k miles and a warranty).

My sister was on an extremely limited budget for her needs. We had to stretch it twice just to start to find a few options that met her requirements. After calling Atlanta Toyota about another vehicle and finding out it was sold, Karen called my sister back to let her know that she had a Toyota Sequoia that might work. The car seemed to fit the bill and the description over the phone and Internet were spot on after we saw the car in person.

Although the price quoted was still a bit beyond our budget, Karen had us come in to see if we could squeeze a little more discount to make this vehicle work. We came in on a rainy Saturday night at 8:30pm (30 minutes before close) on a day I'm sure they were all there since 9am. Although I know they were tired and wanting to go home to their families, the staff was amazing. Friendly and upbeat and very honest, they just seemed happy to have us. After we agreed on a price that was just slightly over our max budget, but agreeable that it was a good value, we went into the business office to wrap things up.

Things went smoothly at first, then I caught an unexpected surprise. I mistakenly estimated the remaining warranty for the Certified program at 2 years. The warranty was very important and had a lot to do with us deciding to go over budget for this vehicle. In the business office, I found out the warranty was only like 1 year and 3 months remaining. It was now about 10:45pm and I felt terrible. We wanted the car, but couldn't afford to pay for more warranty and couldn't justify buying it with out a better one. Everyone was so nice and helpful and patient with us and here we were about to make it all for nothing. Ned the business manager called Jeff into the office and they put their heads together and came up with a solution that was more than fair. We left so very happy and impressed with Atlanta Toyota.

As a person in the car business that's seen it all, I am still a bit in shock at just how far above and beyond Atlanta Toyota went for my sister.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Atlanta Toyota:
Since purchased, I had always taken my vehicle to Atlanta Toyota for service and maintenance. One day there was a 2.5 hour wait for service and I reluctantly had to take it to another local Toyota dealer for service due to lack of time. When my wife took our Toyota back for its next service (her first time) she was told that we couldn't get the same deal we had always gotten because it has been so long since our last service there. She was belittled for even asking and was treated as if she was trying to get something for nothing when she was just trying to get the same service we had always received. It makes me wonder if they have something against women since I was never treated that way.

Because of the way she was treated she refuses to go back. When we received their survey, I expressed my dissatisfaction with the way she was treated and the fact that we were being 'punished' for not being 'loyal'. After almost 2 months of emails and even copying their General Manager, I never received a phone call or satisfactory response and moved on to another dealer.

Apparently Atlanta Toyota doesn't care about their customers enough to pick up the phone when there is an issue. I would stay far away from Atlanta Toyota. They are only interested in your $$$ and don't have any real concern for their customers when they have a problem.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Atlanta Toyota:
I went in to find a Tacoma. The sales staff indicated that they did not have one on site and they were not eager to look for one at another dealer. I was dressed in shorts and a t-shirt and must not have been the "type" of buyer they were looking for. I bought elsewhere.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Atlanta Toyota:
I understand a salesman’s job is to sell. But when did it become a business of wasting a potential customer’s time? Is lying part of the game too? People just need more customer satisfaction training and what a customer should mean to them. It’s not about who sells the most cars but should be about keeping that customer satisfied for the life of the vehicle and beyond. Not only did they lose a purchase customer, they have also lost a service customer as I will no longer have my car serviced at their center. What a shame!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Atlanta Toyota:
Faster than most independent garages - gets work done same day, even when I bring car in afternoon. Price same or less than independent garages for my Toyota van, and much lower than Lexus for my 2 ES 300's. After an independent garage told me I needed a brake job, and engine had sludge, they told me no brake job needed, and pulled valve cover to verify that there was no engine sludge, so I trust them. Just wish they worked on my sons' Ford truck and van.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Atlanta Toyota:
I took my car in to be repaired due to the transmission slipping. I was told it was the computer system and it had to be reset. It still continue to slip so I took to another dealership. There were 2 motor mounts that were broken. I called back to get a refund of my money and no one called me back until 3 weeks later. This is the second bad experience I have had with them. I do not recommend anyone take their car to this dealership for service repairs.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Atlanta Toyota:
Very good experience at this dealership. Did have one small problem though - tech overtightened the drain plug on my MR2 Spyder the last time I had an oil change, causing it to leak. I took it back a week or so later (when I noticed it), and they very quickly resolved it with no problems.<br><br>Excellent customer service, and they are the first dealership I have found that actually appears to be knowledgable about the Spyder (as it is a fairly rare car).

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