This is only based on my experience, and it involves the service department, sales department, and management at this dealership. I inspected a Toyota Certified vehicle (2012 Toyota 4Runner Limited, Pearl white, tan interior, VIN: JTEBU5JR8C5103306) in the daylight. It had unreported and repaired damage (and poorly painted finish work) to the rear, stains on the leather seats, dents on both sides (not merely parking lot door dings), badly done touch-up paint on the hood (paint did not match) gouges in the interior finish (painted) components, rust around the sunroof, and a filthy headliner. The dealer had the vehicle for 2 weeks to correct these items prior to putting it up for sale. I am VERY disappointed in the Toyota Certified car program at Atlanta Toyota. I feel very strongly that the dealer is either incompetent to sell cars under this program, or dishonest in their relationship with consumers, especially in the way they reacted when I brought the numerous contradictions in the condition of the vehicle, compared to the hallmarks of a Toyota Certified program vehicle. Having worked in a body shop, I am very confident in my assessment of these very obvious contradictions in a program vehicle, which could be readily identified by any high school shop student. Shame on them for selling vehicles under this banner program for Toyota. There was no question that THEY KNEW ABOUT THESE FLAWS, BECAUSE THE MANAGER CONCEDED HE WAS AWARE OF THEM. I drove 6 hours (round trip) to purchase this car. It appears the sales person I worked with over the telephone over a two day period either did not examine the car before informing me of it's condition, or was not competent to do so. I quickly conceded the wasted trip, and was relieved not to have purchased this Toyota, from this dealer. I WOULD STAY AWAY FROM ANY DEALER WHO LACKS COMPETENCE, IS DISHONEST WITH THEIR CUSTOMERS, or INSULTS THE INTELLIGENCE OF A CONSUMER. Three strikes.
I purchased a similar vehicle from a non-Toyota competitor in the certified used car business.
Addendum: Comment from dealership on YELP feigns interest from General Manager Wayne Levitzki. I called last week, and am still waiting for the return call. I left messages at his cell phone number, and was connected to his office number from the switchboard, both with the same voice, identifying the phone number as the number of Wayne Levitzki. Obviously that was the dealership's opportunity to discuss the issue, before I published my review. They chose not to address the issue at that time. Would that be a fourth strike?? Not allowed in baseball either
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