Auburn Chevrolet Inc

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Auburn Chevrolet Inc:
My initial contact with this dealer was through their website: so far so good. I requested a complete list of the options installed on the used vehicle I was interested in. Their initial response failed to provide ANY of the information I was seeking. To top that off, the "special internet price" quoted in this email was over $800 HIGHER than the "everyday" price listed on the regular website listing for the vehicle! In my follow-up email, I once again requested the information I had requested in my initial email, pointing out to them that, while I could get the information directly from the manufacturer (using the VIN), that I would prefer to get it from them as a gesture of "goodwill". When they responded, the info. was incomplete, so I did, in fact, have to go to the manufacturer to get it, after all.

Since the vehicle was equipped the way I was hoping it would be, I made an offer on the car. While it was a "low-end-of-the price-range-for this vehicle" offer, for this region (Pacific Northwest), it was well in the "middle-of-the-range", nationally. The one, and only, counter-offer made by the dealer, was a "whopping" $300 less than the asking price, on a $20,000 vehicle! BFD! Not exactly what I would call "good faith negotiations".

Apparently these guys are still stuck in the (non-internet) 20th century mind-set. I have a whole country to shop in, and I'll go anywhere in the (48) states to pick-up a car. The drive home is part of the fun of getting a "new" car. And a plane ticket from anywhere, to anywhere else in the 48 states is, at most, a couple of hundred bucks. So, to save $5000, I'll spend $500 in airline tix, and gas!

They aren't (probably) "bad guys", they just thing that they're entitled to make $5000 (or more) on every sale. I dont' think so! They haven't done anything to earn it, that's for sure. $500-yes, $5000-no. I can find a newer, lower mileage, better equipped car, of the same type/model for thousands less. So can you!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Auburn Chevrolet Inc:
Service is always costly. The last time I went for service my seat would not sit up straight to drive in the tahoe. They told me it would be $100.00 just to look at it. Took it to Maxium Proformance on Meridian in Puyallup, and they looked at the problem for free and fixed it for $70.00. The time before that problem I was having heater/air conditioning issues. It would work on and off for months. Auburn Chevy said I needed to replace the whole face heater/air conditioning buttons for $200.00 plus labor. I had it fixed at Maxium Proformance and again the price was great and it was only the fan, not at all the heater/air conditioning face buttons like Auburn chevy had said. Need I say more. Auburn Chevy doesn't have a clue on maintence.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Auburn Chevrolet Inc:
I had my 1996 Camaro hit by a lone shopping cart when parked at Wal Mart and took it to Auburn Chevrolet to get fixed. My insurance paid for it so price wasn't my concern. However, I was promised the car on a Friday, and instead I get a call just as I am heading out the door to pick up my Camaro telling me the car will not be ready because it's just being dried now. No apologies. Nothing. "Too bad so sad" attitude. So I wait. They call 5 days later on Tuesday to tell me it'll be ready that afternoon. The funny thing is, the secretary then cited a different reason for my delay by apologizing that someone put a finger print in my paint job so it had to be repainted. But wait! Jose said it "hadn't dried yet"...lairs? Someone was. Anyways, I go and get the car and it's pouring rain and the auto body staff went home "early", so a gopher had to give me my car. I take it home, and the next day I notice swirling all over my repainted front fender. Swirls, chips, it looked identical to the original paint on the door. I swear it looked like it was never painted. I called Auburn Chev and the lady asks me to bring it down to have a look, I do and she asks when I can bring it in. We arrange at 11am the next day after I get off school. I show up only to be grilled by that rude snob Jose. He says, quote, "Why are you 3 hours late? I take cars at 8am, not 11am, and you still want your car back on I bet?" In pure shock, I cowered a bit and just said "I told your secretary I had school until 11am." He just said, "Alright." I was disgusted, in fact I thought about just taking my car and not letting them fix it. So, of course, I have never used Auburn Chevrolet again, and plan on keeping that streak.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Auburn Chevrolet Inc:
I bought my blazer at this dealership because my Aunt referred it. Well when I had to get service done on my car I was very disappointed because whoever worked on my car must have adjusted the seat and they ended up breaking the handle off of the seat adjuster. I had my car for about 2 months before I noticed the handle was busted off and threw under my seat. So I called the service manager at the time and I explained that I just discovered my handle was broken and he said why did it take you 2 months to figure that out? I was shocked that he said that, I told him I didn't have to adjust the seat, that my friend was going to borrow my car and she has shorter legs then me so I told her that the handle was on the side and she couldn't find it so I went to show her and it was thrown under the drivers seat. He said well he couldn't do anything about it and his mechanics wouldn't have done that. So if you want any service done at this dealership please inspect every handle and all areas of your car before you leave or they will think you are a liar if anything is broke or missing.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Auburn Chevrolet Inc:
My wife and I brought our 2006 Silverado into Auburn Chevrolet's Service Department for transmission work back in January.I must tell you that it was by far the best service experience that we have ever Had!!The staff at Auburn Chevrolet went out of their way to make sure that we were informed of the repairs, costs (excellent prices) and how long it would take to complete the transmission work!!We will have all of our future service work including our oil changes done at Auburn Chevrolet!!!!

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