Auburn Chevrolet - Service Center

Rude service department I had an appointment today at 10:30am to get a diagnostics check done on my car because I am smelling exhaust inside and to get my tires balanced. Upo I had an appointment today at 10:30am to get a diagnostics check done on my car because I am smelling exhaust inside and to get my tires balanced. Upon arriving to my appointment I am told that I will only be receiving the tire balancing because their lead diagnostic technician called in sick. I understand people get sick but what I don't understand is how they had 3 hours before my appointment that they could have called me to reschedule my appointment. A complete lack of customer service! The main reason I was going was to get the exhaust smell checked. I do not live in Auburn so I wasted my time and gas driving there when only part of the work I scheduled would be done. When I expressed my upset over this I received no apology and was told I could reschedule the diagnostic check. This is not the first time I've had issues with the service department but it is the last time. I will NEVER take my car here again and I will not be purchasing another Chevy vehicle in the future. More

amazed I gave 5 stars, everyone there was very friendly and genuine. They found me my first new 2016 chevy cruise, made it affordable to me. I'm very please I gave 5 stars, everyone there was very friendly and genuine. They found me my first new 2016 chevy cruise, made it affordable to me. I'm very pleased with this place, cause most have screwed me over. Auburn Chevrolet did not, they help you get what you want and make it affordable . They do what's best for you to help and make you happy at the end of the day More

great people this dealership is the best in the Puget sound area, Ivan has always been very professional. my advise is , Go shop the other dealers first and then g this dealership is the best in the Puget sound area, Ivan has always been very professional. my advise is , Go shop the other dealers first and then go see what Ivan can do for you. I promise you will be more than satisfied. More

misdiagnosed oil leak and lied about it, and double charged My mother took her 2008 Saturn Vue here for a oil leak. I knew she either had a oil pan gasket leak or a rear main seal leak. They did the oil pan ga My mother took her 2008 Saturn Vue here for a oil leak. I knew she either had a oil pan gasket leak or a rear main seal leak. They did the oil pan gasket and charged her like $800 and sent her on her way. Sure enough a couple days later the vehicle was leaking the same amount of oil. So she brought it back and they said she also had a leaking rear main seal. It was leaking the same amount of oil and they did not want to own up to the fact that they misdiagnosed the oil leak. They said that the oil pan gasket was leaking too, which if it was leaking the same amount of oil seems impossible. It is understandable how they misdiagnosed this leak, because the rear main seal is near the oil pan seal and oil would have gotten on the oil pan seal. But they would not own up to the fact that they misdiagnosed the leak. They charged her another $800 for the rear main seal leak, she said they took off like $200. I would not have paid but I guess she is kind of a push over and the service people don't mind not being honest. More

Auburn Chevrolet is a great place to buy! You guys are so helpful at meeting the individual needs of each customer. You guys also do a wonderful job of communicating between staff when a sale You guys are so helpful at meeting the individual needs of each customer. You guys also do a wonderful job of communicating between staff when a sale is being handled. Everyone works their hardest to make sure that the customer leaves happy. I'm always thankful that you guys are willing to work with each customer's financial situation to make a comfortable sale. Thank you so much! More

Great experience I came in for information on leasing not expecting that I could buy since I had completed a chapter 13 over 2 years ago. I was up front with my issue I came in for information on leasing not expecting that I could buy since I had completed a chapter 13 over 2 years ago. I was up front with my issues and how much I could only afford with Erick Moss he was very honest with me and worked really hard to come up with the best solution and in a price range that would work for me. The best experience and the best solution for me to come home with a new vehicle. If I had to do this again I would come back and work with Erick and the staff. More

Impressive and Professional Service GREAT CUSTOMER SERVICE! Jason Armstrong was very professional, responsive, courteous and credible. He got me in immediately without an appointment and GREAT CUSTOMER SERVICE! Jason Armstrong was very professional, responsive, courteous and credible. He got me in immediately without an appointment and he listened to all of my needs and concerns. I am new to the area and will definitely be bringing my camaro back for routine maintenance. More

I gave Faiz the max score because he did a good job selling me a car with out it feeling like he was selling me a car lol He was easy going and fun to work with and I would recommend Auburn Chevrolet b selling me a car with out it feeling like he was selling me a car lol He was easy going and fun to work with and I would recommend Auburn Chevrolet because of him. More

I had a very good experience with Vinnie. He was very friendly and cordial. I have always been happy with Auburn Chevrolet as a dealership. Every time I have been there to get my car serviced all of the friendly and cordial. I have always been happy with Auburn Chevrolet as a dealership. Every time I have been there to get my car serviced all of the staff are friendly, smile and say hello. That is a great feeling even if you are just getting an oil change...Thanks to you guys for my new Malibu...............I love the car!!! question...did you spell Vinnie's last name wrong above??? More

Back in December of 2010 I brought my vehicle into auburn chevrolet for warranty repairs which they would not honor. Due to the verbal mistreatment I received from Auburn Chevrolet, and the service greeter m chevrolet for warranty repairs which they would not honor. Due to the verbal mistreatment I received from Auburn Chevrolet, and the service greeter mike in particular, I decided to write a rip off report shortly after my first visit with them. Mike made it clear that he was very angry at me and would seek revenge for using his name and place of work on the rip off report I originally wrote. Just recently I took my vehicle in to a popular tire service company to have my wheels rotated & alignment adjusted. It turns out that 'someone' had previously replaced one of my Goodyear low rolling resistance tires with a generic brand of tire that is NOT a non rolling resistance tires, therefore offsetting my alignment and also causing my car to drive un steady even with an alignment being done. Since my car is only two years old, and under 26,000 miles stil, and I've never once replaced my tires or needed service on them before, there is not a shred of doubt in my mind who took off my tire and replaced it with one that does not match correctly: Mike & his buddies at auburn Chevrolet. Nasty people indeed. If you are looking for friendly & professional service, do not purchase a car or bring one in for service there. More