Auburn Toyota

Each time I have brought my 2010 Toyota Prius to Magnussen's (where I purchased it) they have always had some kind of confusion- they scheduled me but are not sure where the service guy is, they sch Magnussen's (where I purchased it) they have always had some kind of confusion- they scheduled me but are not sure where the service guy is, they schedule me for a half hour and I wait an hour, things like this. I had an appointment scheduled for the recall on the brake system and also to fix a chip in the windshield. When I made the appointment, they told me 9:30am and the windshield guy will be there as well and it should only take about a hour, hour and a half at the most. I am at my appointment, it was 9:30 and they tell me they didn't know if the windshield guy was aware of the appointment. They asked how long they could keep my vehicle (mind you, I am a busy person like the rest of us)and I told them I needed to pick it up at 11:30. They told me the earliest would be 12pm. Another incident, I scheduled an appointment to buff out some scratches on the hood of the Prius and (again) to fix chips in the windshield. The woman on the phone iinformed me that it should only take 15 minutes for the windshield guy to fix the chip and for the hood it would only take a half hour to 45 minutes. So I am asuming I will only be there an hour, maybe even an hour and a half but n more than that.I am waiting in the waiting area for about 20 minutes and Mr. Sack's informed me that it was going to take two hours to buff out the hood. I didn't have time for that, much less the patience to just sit in the waiting room- I didn't have a vehicle and they couldn't give me a vehicle to borrow for the rest of the day (at 2:30pm)- I have no idea why. I decided to leave and told Mr. Sacks I would have to do it another day because I do not have time for it. He let me leave and apologized and shamley handed me his card to call him when I wanted to schedule that. I gave him the look of disappointment as I drove around the lot. He was waiting for me at the exit and told me they could do there best to buff what they can at the time suggested. I was impressed until the detailer he brought out to fix the scratches came our wearing headphones in his ears, music so loud I could hear it, and ignoring me to the best of his ability. He wasn't even wearing a Toyota uniform- how do I not know that he wasn't some kid he pulled off the street t "buff" my hood of my car. This is a big enough business and I know Tony Toohey and I know he can do better than this with customer service. They need to inform the customer ahead of time as to how long hte service will take and what they can offer the customer (loaner car, for how long, etc). It shouldn't be every time I go in, that they make a mistake or there is SOME misunderstanding- the business has been around long enough that they should get it right the first time. Even the Collision Center does a way better job at handling their mistakes. More

After several attempts to repair my new toyota, Vic Corona and general manager refused to work on my vehicle and asked me to go to another service center. This effectively negated any warrenty work an Corona and general manager refused to work on my vehicle and asked me to go to another service center. This effectively negated any warrenty work and the usefullness of extended warrenty. The service received from this dealership made my new vehicle purchase and Toyota ownership a very bad experience. More

I can't believe how stupid the tech are working on the cars, and the managers who back them up when they are wrong cars, and the managers who back them up when they are wrong More

Please go to www.UsedCarConsumerAlert.com for the full story. A Service Technician employed by Magnussen's Auburn Toyota failed to properly complete the Certification of our vehicle. Vic Corona signed a story. A Service Technician employed by Magnussen's Auburn Toyota failed to properly complete the Certification of our vehicle. Vic Corona signed a Certificate that stated the vehicle had been properly Certified. Vic Corona Lied to us. Tony Toohey Lied to Us. Do not trust any individual that works for this company or you will likely be Ripped Off like we were. More