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Audi Allentown - Service Center

Allentown, PA

4.8
584 Reviews

584 Reviews of Audi Allentown - Service Center

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July 17, 2023

Oil light came on 20 minutes after oil change. Had to add another half quart More

by PMPOELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 17, 2023 -

Audi Allentown responded

PMPOELS, we apologize for your issue with our service department. We will be sharing your comments with our service technicians. If you would like to discuss these matters further, please reach out at (888) 709-1467, thank you.

July 17, 2023

I’m so glad that they had my tires in stock and were able to take care of me on a Saturday. More

by Rita Bracken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 19, 2023 -

Audi Allentown responded

Thank you so much for the great review, Rita! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 16, 2023

These guys are always outstanding! Did everything same day & got me back on the road! More

by ShellyK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 17, 2023 -

Audi Allentown responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

July 16, 2023

Very informative and trustworthy. Appreciate the updates and videos. The loaner car service makes the service experience so much easier for my schedule. More

by JOANNSTIVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience at Audi Allentown. We are thrilled to hear that you found our team to be informative and trustworthy. We appreciate your feedback and look forward to serving you again in the future.

July 15, 2023

Complained of chirping noise from rear cargo area. Tech said he fixed the issue but it still chirped immediately upon leaving the lot and going down the road. Making an appt to take it back More

by WAYRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Audi Allentown responded

WAYRIGHT, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and speak to one of our managers so they can assist you. We appreciate your feedback.

Jul 17, 2023 -

WAYRIGHT responded

I have a service appt for thurs morning Thx

July 15, 2023

I rarely rate auto service centers as they are usually awful, but Allentown service was excellent from receptionists who returned calls promptly and politely, to Tyler our service repnwho was prompt and More

by SAHELINTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, front deak
Jul 17, 2023 -

Audi Allentown responded

We are so glad to hear this, SAHELINTOM! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 15, 2023

James is a great service advisor. He is friendly, helpful and caring to his clients. More

by WEEZERJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Audi Allentown responded

Thank you for your positive review of our service at Audi Allentown! We are glad to hear that you had an awesome experience with us, and we appreciate your kind words.

July 14, 2023

Treated with kindness and understanding. Was able to wait for auto, and didn’t need to return. More

by GFERRARO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know , Jason Rose
Jul 17, 2023 -

Audi Allentown responded

Hi GFERRARO0, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 13, 2023

James lauman was great he provided the service that I need and keep up date with my service his professional expertise was amazing that if me the quality of service which was required for my vehicle he i More

by JUSITTJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Audi Allentown responded

JUSITTJ, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Jul 14, 2023 -

JUSITTJ responded

Ok

July 13, 2023

Excellent service, will definitely be bringing my Audi to be serviced and maintained with Allentown Audi More

by riddhiyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jul 14, 2023 -

Audi Allentown responded

Thank you so much for your kind words and for being a loyal customer. We appreciate your support and will continue to strive for excellence in our service.

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