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Audi Arlington - Service Center

Arlington, VA

3.8
170 Reviews

170 Reviews of Audi Arlington - Service Center

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May 01, 2023

I spent over 8 hours at the dealership to get a few recalls done. After waiting all day I finally I got my vehicle back and I had the same issue. I immediately turned the car around and advise the serv More

by aholmes3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
May 11, 2023 -

Audi Arlington responded

We are truly sorry to hear about your experience with us. Please email us at careteam@audiarlington.com so that we can assist you with this. Thank you, Audi Arlington

May 11, 2023 -

aholmes3131 responded

I sent an email to the care team on 4/29. I got an automatic response saying I would be contacted shortly. Not sure how long shortly is but no one has ever contacted me. I called the office on 5/5 ask the receptionist to speak to the GM. She put me on the phone with a manager not sure exactly his name maybe Chris. He took my info said he would contact someone and would call me back. Another person who I contacted that has advised me that they would give me a return call. And yet another failure on Audi Arlington to return a call. This has been going on since my date of visit on 4/12. Tomorrow will be one month.

April 14, 2023

I took my car to Audi Arlington to have the engine coolant reservoir replaced. Unfortunately I noticed that my engine was overheating and coolant had exploded from the reservoir all over the engine. D More

by Isaiah P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris, Inge, Marvin
May 11, 2023 -

Audi Arlington responded

Isaiah, We are truly sorry to hear about your experience with us. Please email us at careteam@audiarlington.com so that we can assist you with this. Thank you, Audi Arlington

March 29, 2023

All I can say is don't do business with Audi Arlington! Most dishonest dealership in the area!! More

by mikeO77
Recommend Dealer
No
Employees Worked With
Inga Nielsen
Apr 13, 2023 -

Audi Arlington responded

Mike, We are truly sorry to hear that you feel this way about us. If there is anything we can do to assist you, please let us know. Our email is careteam@audiarlington.com. Thank you, Audi Arlington

March 26, 2023

Service department staff was very professional and pleasant to work with. Marvin was engaging and kept me informed of the profess and also assisted with ensuring my Audi care plan was properly listed. More

by maw8851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Owens
Mar 27, 2023 -

Audi Arlington responded

Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us and hope to see you again in the future. Best, Audi Arlington

March 21, 2023

I really enjoyed working with my service manager — he was awesome and attentive the whole day! More

by debrio287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Mar 27, 2023 -

Audi Arlington responded

Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us and hope to see you again in the future. Best, Audi Arlington

March 04, 2023

The staff are professional and informative. The lounging areas are comfortable with various levels of entertainment. More

by Ig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Germelman
Mar 07, 2023 -

Audi Arlington responded

Thank you for the kind words and 5-star review! We truly appreciate you taking the time to share your experience with us and hope to see you again in the future. Best, Audi Arlington

December 03, 2022

An oil change turned into something else. I have been meaning to write this months ago but I was trying to be nice and give the service advisor (Chris Bradford) the opportunity to make it More

by cbgibson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Bradley
Dec 05, 2022 -

Audi Arlington responded

We are truly sorry to hear about your recent experience with us and we appreciate you bringing this matter to our attention. We would like to look into this further. Please email us at careteam@audiarlington.com. Thank you, Audi Arlington

October 08, 2022

I’d have to honestly say the Service Department lacks in customer service and is not managed well. I had an appointment and my car sat for over 24 hrs, no call, no updates. No one looked at it. The service More

by Kmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony
Oct 10, 2022 -

Audi Arlington responded

We are truly sorry to hear about your recent experience with us and we appreciate you bringing this matter to our attention. We will get with our team to look into this matter further. Thank you, Audi Arlington

August 09, 2022

Probably the worst service I ever experienced. The earliest they could slot me in for a January safety recall was July! When I got there (on time, and had to wait for 45 minutes to see anyone), I More

by CMR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse South
Aug 10, 2022 -

Audi Arlington responded

We are sorry to hear about your recent experience with us and we appreciate you bringing this matter to our attention. We would like to get with our team to look into this matter further. In order to do so could you please provide us with your name and preferred method of contact. Our email is careteam@audiarlington.com. Thank you, Audi Arlington

August 09, 2022

My most recent experience with Audi Arlington was easily the worst dealership (or even car service experiences) I've ever had. The long story short is that I had a car in for Audi Platinum warranty service More

by Audi Arlington Customer
Price
Recommend Dealer
No
Employees Worked With
Service Advisor
Aug 10, 2022 -

Audi Arlington responded

We are sorry to hear about your recent experience with us and we appreciate you bringing this matter to our attention. We would like to get with our team to look into this matter further. In ordere to do so could you please provide us with your name and preferred method of contact. Our email is careteam@audiarlington.com. Thank you, Audi Arlington

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