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Audi Arlington - Service Center

Arlington, VA

3.8
170 Reviews

170 Reviews of Audi Arlington - Service Center

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September 22, 2024

AALaron M. is congenial, articulate, empathetic, and cares about his customers. Thank you for the excellent client service, Aaron! John Simbulan More

by J Asarcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron M. in service dept.
Sep 23, 2024 -

Audi Arlington responded

Thank you for your kind words, John! We're thrilled to hear that Aaron provided excellent client service and made a positive impact with his care and professionalism. We look forward to continuing to provide you with outstanding service!

September 21, 2024

Friendly and welcoming staff in a pleasant and homie feeling environment. Plenty of snacks and beverages More

by Twenty-one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asare Larbi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Reyes
Sep 23, 2024 -

Audi Arlington responded

Thank you for your kind words! We're glad to hear that you enjoyed the friendly atmosphere, as well as the snacks and beverages. We look forward to welcoming you back in the future!

September 21, 2024

I have not received a great customer experience in this dealer. I asked to check a steering wheels commands around other things and they didn’t check. When I picked my car, I tried and not sure if they che More

by Ivette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mamadou
Sep 23, 2024 -

Audi Arlington responded

We’re sorry to hear about your disappointing experience. This is not the standard we strive for, and we appreciate your feedback. Please email careteam@audiarlington.com so that we may better assist you.

September 21, 2024

When I arrived I was promptly greeted and checked in. I was told car service would take 2-3 hours and it was right on time. My service advisor was super! More

by stephanie_bonnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mamadou Makalou
Sep 23, 2024 -

Audi Arlington responded

Thank you for your feedback! We're glad to hear that you were promptly greeted, your service was completed on time, and that your service advisor provided excellent assistance. We look forward to serving you again!

September 20, 2024

Aaron provided Thoughtful and thorough assistance throughout maintenance process. He clearly communicated changing timelines to me. More

by acole824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Miluszusky
Sep 23, 2024 -

Audi Arlington responded

Thank you for your feedback! We're glad to hear that Aaron provided thoughtful and thorough assistance and kept you informed throughout the maintenance process. We look forward to serving you again in the future!

September 19, 2024

Good staff. Easy check in at service. Good communication. Waiting are very comfortable and clean. More

by FYOCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 20, 2024 -

Audi Arlington responded

Thank you for your feedback! We're glad to hear you had a smooth check-in process and appreciated the communication and comfortable waiting area. We look forward to serving you again in the future!

September 19, 2024

Aaron is always pleasant and helpful. I always know the status of the requested services. Service was performed timely and all issues resolved to my satisfaction. Great job, from a satis More

by Myke Reid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Miluszusky
Sep 20, 2024 -

Audi Arlington responded

Thank you for your feedback! We're thrilled to hear that Aaron consistently provides pleasant and helpful service, keeping you informed throughout the process. We're glad everything was resolved to your satisfaction. We look forward to continuing to serve you!

September 18, 2024

Service was great and to the point. Everyone was friendly and helpful. Great customer service More

by boykin_gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Reyes
Sep 20, 2024 -

Audi Arlington responded

Thank you for your kind words! We're glad to hear that you received great service and that everyone was friendly and helpful. We appreciate your feedback and look forward to serving you again!

September 17, 2024

Very professional customer service and a very nice and comfortable waiting area with tv and coffee. More

by denleejas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Sep 20, 2024 -

Audi Arlington responded

Thank you for your feedback! We look forward to serving you again in the future!

September 17, 2024

I brought in a car to have a check engine diagnosed. The technician proposed a replacement of a turbocharger on a car with 32k miles and was barely 4 years old. I took it elsewhere, and they found a lea More

by mattlbrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Bradford
Sep 20, 2024 -

Audi Arlington responded

We're sorry to hear about your experience and appreciate your feedback. Please email careteam@audiarlington.com so that we may better understand and assist with the situation.

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