Audi Auto Gallery

Audi Auto Gallery
21301 Ventura Blvd., Suite B
Woodland Hills, California 91364
(888) 479-6157

Manufacturer: Audi


Most Reviewed Employees
Michael Tesh Michael Tesh
New Car Sales Manager
Adam Drexler Adam Drexler
Audi Brand Specialist
Mia Tabares Mia Tabares
Audi Brand Specialist
Nick Naish Nick Naish
Audi Brand Specialist
Jon Schwartz Jon Schwartz
Audi Brand Specialist
Parisa Jahan Parisa Jahan
Audi Sales Specialist
Leo Ferreiro Leo Ferreiro
Lease Maturity Manager
Joe Najar Joe Najar
Pre-Owned Sales Manager
Henry Garjalian Henry Garjalian
Audi Service
John Eshelman John Eshelman
Audi Service
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.9/5
226 Reviews
Audi Auto Gallery

Overall Score: 5 Star Rating4.9



About Audi Auto Gallery
Certified: Audi Auto Gallery
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Audi Auto Gallery has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


kramsey66
5/13/2012 11:10:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Drexler

My Review of Audi Auto Gallery:
Adam was very helpful in the process of leasing my Audi A4. He gave me options as well a complete tutorial of the operating of my car. I would recommend him to anyone wanting to purchase or lease from the Audi dealership.

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northcutt
5/11/2012 12:52:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Tesh

My Review of Audi Auto Gallery:
Mike and his assitant could not have been any easier to work with. Very professional and effecient. We made the deal on the phone I flew down, was picked up at the airport and drove home. An excellent experience

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precioush81
5/10/2012 10:18:35 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Leo Ferreiro, Nick Naish

My Review of Audi Auto Gallery:
My husband and I bought a pre-owned Audi A4 from The Auto Gallery Woodland Hills on March 30, 2012. Overall, we had a very positive experience and would recommend purchasing a vehicle from this dealership.

I would like to start be complimenting two people who highly impressed both myself and my husband, Nick Naish and Leo Ferreio.

Nick assisted us in completing our paperwork to purchase the car. I feel Nick is a huge asset to Audi. It was very late (we did not finish the paperwork until midnight), but Nick took his time in explaining each detail, he was very energetic, and made the process pleasurable. Nick told us how much he enjoys his job and it shows. There was a misunderstanding about the registration figure and Nick made the effort to contact the manager and rectify the problem. To be honest, this made the difference between me having a positive car purchasing experience and not. Audi is extremely fortunate to have such a superb employee. Thank you, Nick.

We also had the pleasure of working with Leo. There were a few scratches on the car, so Leo set up an appointment with the auto body shop to have the scratches fixed. He arranged for me to have a loaner car while my car was being fixed. Leo is a very professional and upbeat person. I am grateful for his help and appreciate how welcome he made me feel each time I was at the dealership.

As stated above, we had a very positive experience, but we did experience some hiccups.

JJ was the sales associate who assisted us in purchasing our car. I believe JJ has only been with Audi for a few months, so this may be the reason for experiencing some obstacles.

The first issue we encountered was a few days prior to driving down to the dealership. I emailed JJ to inquire whether the dealership had a car that matched my specifications. I never received a response. As a potential buyer I would at least expect a response acknowledging my email and possibly indicating he would review the inventory and get back to me.

The second issue occurred on the evening we purchased our car. It seemed apparent that there were major inventory problems. I’m not sure if is due to the fact that Audi has multiple lots, but it seemed to be difficult for multiple sales associates to locate specific cars that were listed in the computer system. We wanted to test drive a specific car, but a different car was given to us. It seemed like there was a lot of confusion with regards to what cars were on the lot and which cars were available.

The third issue was a miscommunication regarding a promotion. Our friends were also in a market for an Audi. They corresponded via email with JJ leading up to the week of purchasing our Audi. JJ informed them that there was a promotion that if you bought an A4 you would get a basket of goodies worth $5K. The basket supposedly included an iPad, gift cards to stores, etc. We thought it was a good promotion; therefore, we decided to make the drive to Woodland Hills instead of our local Audi dealership. When we began negotiations on our car we were informed that the gift basket did not apply to this dealership, but rather the one at the mall.

The final issue happened during negotiations. We asked to see the final breakdown of what the car would cost, including all taxes and fees. I questioned JJ about the registration fee and he provided incorrect information which, in turn, changed the bottom line. In the end the issue was resolved, but I would have preferred for JJ to verify his answer prior to confirming the figure.

In the end, I wished that JJ had asked his associates/manager before providing incorrect information. It would have eliminated a lot of unnecessary frustration and time.

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gollafamily
5/9/2012 2:37:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mia Tabares

My Review of Audi Auto Gallery:
Mia went above and beyond to ensure that we were comfortable and secure with the decision we made in purchasingour new car. She was personable and well liked. She was informative and knowledgable. She made us feel special and important. We would recommend her and this dealership to anyone we know who would be interested.

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mloze
5/7/2012 9:35:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Drexler

My Review of Audi Auto Gallery:
Adam's a rock star! He worked his butt of for us to get us into the Audi that we wanted. Great follow up and amazing energy. Second Audi from Autogallery...looking forward to a third:)

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kmlee1113
4/30/2012 2:54:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Hubert Matura

My Review of Audi Auto Gallery:
Got my deal done over emails and a few phone calls with Hubert. He immediately understood my needs and every expectation was met. They even sent a car to pick me up 30 miles away. I would absolutely recommend these guys!

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clemistry
4/21/2012 9:14:18 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joanna Clark

My Review of Audi Auto Gallery:
Great staff, great selection. everyone knows who I am when I come in. I wish the prices were a bit more competitive. as well as pricing on service.

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srtheiss
4/15/2012 12:41:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mia Tabares

My Review of Audi Auto Gallery:
Mia is fantastic. She is very knowledgeable about the cars she sells, and is dedicated to making it a win win for everyone. I drove away not only satisfied, but confident that I worked with the right people. Thanks, Mia!

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sitamojaradi
4/11/2012 8:35:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Drexler, Leo Ferreiro, Nick Naish, Jon Schwartz, Michael Tesh

My Review of Audi Auto Gallery:
Adam Drexler, Leo Ferreiro, Nick Naish, Jon Schwartz, and Michael Tesh are the best ever people that I have ever met.
Adam:
He is the best sales person, by describing the vehicle in the best shape and form.
These people are very knowledgable, helpful and caring.
They make sure the customers leave satified very any problem.

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robbjlucas
4/4/2012 6:51:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: michael tesh

My Review of Audi Auto Gallery:
ive been to many dealerships and never had the experience that i had at the auto gallery. Not only were they very accomodating but made you feel like family. They never kept me waiting and always offered coffee or water and asked if i needed anything.

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