Audi Brookline

Terrible place to have your vehicle serviced at, beware they seem to not have many ASE certified technicians. Brought my car in twice for a low oil light first time apparently there was no issue and the se they seem to not have many ASE certified technicians. Brought my car in twice for a low oil light first time apparently there was no issue and the second time I was told they just topped it off. Never really found any issue with my oil but gave me my vehicle back vibrating like crazy. (Somehow also missed) Car never had that issue the first two times I brought it in and won't admit to being responsible for my motor mounts being shot (these were also never quoted until the 3rd service visit). After spending already $2800.00 they want me to spend another $1600.00 for something that was never an issue before they got their hands on it. I'm genuinely disappointed that I live so close to this dealer yet their service is so poor I would rather drive out of my way to get the job done right, the first time. I also contacted the AOG consumer complaint office. More

This dealership is very client oriented. I am able to get my car into service in a reasonable time. They are very attentive to my comfort while I wait for work to be done. When it’s going to I am able to get my car into service in a reasonable time. They are very attentive to my comfort while I wait for work to be done. When it’s going to be a long appointment, they provide a rental car so I can get some errands done. I really appreciate their cheerfulness and straight talk as well. More

The staff was welcoming and professional. Everyone was courteous. The dealership is located in the city just outside Boston, so test driving is limited with no open highway nearby. Overall Everyone was courteous. The dealership is located in the city just outside Boston, so test driving is limited with no open highway nearby. Overall we had a very good experience. More

This dealership is the best. All staffs are very friendly and cooperative.Thank you Su Dong for your best customer service ❤️❤️❤️ All staffs are very friendly and cooperative.Thank you Su Dong for your best customer service ❤️❤️❤️ More

Service desk always helpful. Car drives better after service. Electronic features make services quite expensive. Sigh. Car drives better after service. Electronic features make services quite expensive. Sigh. More

This has been a tough year with supply issues pandemic and inflation Stephanie is in an uncomfortable situation and she is trying with backup from Kayla and Tim. Certainly not the best experience but ou and inflation Stephanie is in an uncomfortable situation and she is trying with backup from Kayla and Tim. Certainly not the best experience but out of their control More

Excellent experience with salesperson Chris Garvin. He was knowledgeable, easy to work with and respectful of our time. No dealership sales games. I would use dealership and Chris again. He was knowledgeable, easy to work with and respectful of our time. No dealership sales games. I would use dealership and Chris again. More

Perfect and professional service. All was smooth. No issues at drop off or pick up. All was smooth. No issues at drop off or pick up. More

Audi has a known defect in its 2. 0 T engine for excessive oil consumption. It has been the subject of previous recalls and class action law suits. Neither Audi of America nor the deal 0 T engine for excessive oil consumption. It has been the subject of previous recalls and class action law suits. Neither Audi of America nor the dealership, Herb Chambers, Audi of Brookline will stand by its customer and provide relief. My 2015 Audi A6 with 87,000 miles is consuming over 1.4 quarts of oil every thousand miles and the dealer said it needs to be replaced at a cost of $15,000, Buyer beware. More

In and out flawless, efficient . Service with a smile while you wait and car wash as well…..Thank you Service with a smile while you wait and car wash as well…..Thank you More