Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,420 Reviews of Audi Burlington - Service Center
Sort by
June 30, 2025
The service people were excellent especially Anthony and the team in Burlington they kept me updated on what was happening with my car. Thanks again Diann the team in Burlington they kept me updated on what was happening with my car. Thanks again Diann More
by Diann
Employees Worked With
June 29, 2025
Highly recommend Burlington Audi, great customer service and they have a very nice waiting area if you need to wait while your vehicle is being serviced or repaired. To make an appointment call Anthony in t and they have a very nice waiting area if you need to wait while your vehicle is being serviced or repaired. To make an appointment call Anthony in the service dept, he will take great care of your service needs. You'll love Burlington Audi. More
by bloo1128
Employees Worked With
June 28, 2025
My experience at Audi Burlington was outstanding. It was my first time there and my service advisor Anthony the best! It was my first time there and my service advisor Anthony the best! More
by bluemini06
Employees Worked With
June 28, 2025
This is my favorite car dealership and I’ve been coming here for 15 years for servicing. I love being greeted by Mike who is very kind and attentive. Tony did an excellent job of getting my car in and ha here for 15 years for servicing. I love being greeted by Mike who is very kind and attentive. Tony did an excellent job of getting my car in and having the car serviced quickly. I highly recommend them to everyone. More
by Tricia.kennedy
June 28, 2025
Max at Audi Burlington is the nicest and most helpful person I’ve ever worked with. Not only does he remember my name every time, he is always so helpful and calls a Lyft to wherever I need to go while m person I’ve ever worked with. Not only does he remember my name every time, he is always so helpful and calls a Lyft to wherever I need to go while my car gets serviced. The service crew is also always so helpful in making and sending me a video, and they always return my car cleaned up. I appreciate him and everyone at Audi Burlington! More
by sidneyross
Employees Worked With
Max Ha
June 26, 2025
Audi of Burlington MA is a great dealership for both purchasing a new vehicle as well as their service. Their service advisors.especially Jim. is very helpful, accommodating and knowledgeable. I would h purchasing a new vehicle as well as their service. Their service advisors.especially Jim. is very helpful, accommodating and knowledgeable. I would highly recommend this dealership to anyone interested in purchasing or servicing their Audi. More
by Dhurley1003
June 26, 2025
Brought my Audi A6 for service. Max handled everything perfectly. He setup a Lyft ride to get me back home and had be picked up once the service was completed. Very pleased with Max Max handled everything perfectly. He setup a Lyft ride to get me back home and had be picked up once the service was completed. Very pleased with Maxthe service rep at Burlington Audi. More
by setmet125
Employees Worked With
Max
June 25, 2025
Great Service received. Jim Parolisi addressed and resolved my issue. Also Jason Russo took the time to speak with me and addressed my issue as well. Always great service! Jim Parolisi addressed and resolved my issue. Also Jason Russo took the time to speak with me and addressed my issue as well. Always great service! More
by Audi/Honda Driver
June 22, 2025
Poor experience. Communication was minimal. Questions asked not fully answered I felt I was disregarded for the matters I inquired about. Warranty company involved Communication was minimal. Questions asked not fully answered I felt I was disregarded for the matters I inquired about. Warranty company involved had a “different version” of what was going on from the dealership compared to what I was told. Service manager contacted for several concerns and had to reach out again because no response, that too felt like I had to pull teeth to talk on the phone with him I was told in an email he would follow up with everything and a breakdown of things from the warranty company given the disconnect between the dealership and them but never received any further communication….I had questions I wanted answers to but couldn’t even get those answered from a manager after our conversation in which I thought he was going to investigate things further. All I received was a text the following week from the service advisor which was very basic and yet again when I asked the same questions I couldn’t get anywhere, if anything I sensed a bit of an abrasive response to be honest which was appalling. Service took weeks for something that should’ve been able to be diagnosed and completed in a more timely manner. I asked for an update on the status when in would be approximately ready so I could plan accordingly with my work and what not to return the loaner & get my car, told this could happen essentially but no I received a text 2 days prior to the estimated day it may be completed saying it was done. Click a link for an invoice & another to pay! Last year when I came in wasn’t that impressed either especially since I had to drive all the way back there because the issue I brought it in for wasn’t completed. Not sure why the place I bought my car recommended this location for service because this most recent experience was not only an inconvenience for many reasons but stressful experience to say the least, even picking up the vehicle on 6/19 the girl I dealt with was not pleasant & seemed as if I was a bother to her that she had to do her job. I asked basic questions I felt I was getting an attitude by her demeanor and approach. I wasn’t sure if I just walked out and looked for my car or waited there and again I was made to feel as if I was a bother. Very unprofessional I will resume going back to the Shrewsbury location where I initially went and should’ve remained. More
by smcomeau3
