I emailed dealership to trade my car in. I gave the employee all the specs on my car and they appraised it at 47k. He told me if I come tonight they will take it for 48k. So I was happy about that price. Then when I called to clear everything before I go in to get my new car. He said I'm sorry we did a mistake. He sent me 2 emails confirming the price without mentioning he did a mistake.
So here is my conclusion: they give u a high price for ur car to make u go in then they tell oh this was a mistake. We r sorry and we can't do anything about it.... Is this a good way of doing business?
Where is honesty and integrity ? Unfortunately none. I'm not gonna go back again to this dealership. They lost my business and any referral. Probably they won't care.

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We were visiting family in AZ from out of state on a road trip when the oil light in my S4 unexpectedly came on. Obviously, this isn't the type of situation we could have planned ahead for, but were "greeted" with annoyance when we arrived at the service department without an appointment on a Friday morning. We were told that regardless of our predicament, they were completely booked and there was no way to fit us in even for an oil change until sometime the following week, despite the fact that they were also open Saturday. I was also supposed to receive a follow-up call to schedule an appointment when their schedule opened up, which never came.

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Audi Chandler is a great place to buy a car. I had a wonderful experience with Adora. She has such a nice way about her.

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The actual buying of the car was fine, when we went through finance, this is when our dealings with this dealership quickly soured. The finance person who said they worked with our credit union, and he would submit all the necessary paperwork to our lending institution, to secure our loan. The finance person dragged his feet in sending the paperwork to our credit union and we ending getting financed through a bank of their choice. We ended up refinancing the loan through our credit union, where my daughter was able to get the loan without a cosignor. This was not the case, with the bank Audi of Chandler "chose" for us.

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We went to Audi to check out a used luxury car for our daughter. I had read Jim's name on Dealer Rater and he came highly recommended. We were not disappointed! Jim was extremely knowledgeable and highly professional. No pressure whatsoever. We decided to purchase the car and the entire buying process was handled very smoothly and professionally. Just about the time we were to take the car, a light came on the dashboard. Jim noticed that the car had a problem and told us that he wanted to get it checked-out before we took it. Long story short - the car had a problem that Audi fixed at their cost. This is totally unheard of and that is why if you are in the market for a car, you will want to call Jim at Audi Chandler before anyone else. My daughter loves the car and our buying experience was absolutely outstanding.

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I received a return call on Sunday night immediately after submitting an Internet request. Made an appointment to meet the following day and described exactly the type of A5 I was looking for. When I arrived the car I wanted was there and we were able to come up with a deal, including an trade-in allowance, in a very short amount of time. I drove the car away that day. The dealership did all the paperwork with my credit union and it was the most hassle-free car purchase I've made in my life.

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Service techs consistently unable to diagnose and fix problems on the first visit. Feel like they are trying to max revenue with little regard for accurate analysis of issues with the car.

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When I found it necessary to purchase a new car my first consideration was the Audi. I contacted Jim Scritchfield, who was highly recommended by a friend of mine.
I was most impressed with the way I was treated from the time I entered the dealership. Jim was so friendly and very professional. I felt comfortable right away. I took a test drive and loved the handling, features and style. I was very impressed with Jim's extensive knowlege. At no time during the purchase did I feel pressured and I can truly say this was a very pleasent buying experience. I really appreciate the time he took to go over all the features that I have with my Audi, sometimes more than once. Once I decided that this was the car for me he introduced me to the finance manager, Jack Serena. Jack went over all my finance options and with his help I was able to get financing that was great. The 1.9% interest rate was fantastic. Jack was very helpful and made the financing part so easy.

I would recomend your dealership, Salesman, Jim Scritchfield and Jack Serena in finance to my family and friends. You have a great team and thanks for giving me the opportunity to express my appreaciation.

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Unethical practices by Sales Department. When I originally bought my car they were great. Now that they've bought it back from me they are playing games and telling lies. Watch out!

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I am a car enthusiast and at the age of 44 have owned at least a dozen vehicles; most higher end performance oriented cars. I have also lived in 25% of the states and dealt with car dealerships throughout the nation. My experience with Audi Chandler and my sales person was fantastic and I may even purchase my next vehicle from them as well, as I am contemplating a new Audi Q7. I purchased a used Porsche Boxster from them this time and what is more significant about my current and possible future purchase is that I reside almost 2400 miles away in Tampa, Florida. I saw the Boxster I wanted after searching for several months; made my purchase and drove the vehicle back home for a nice road trip stopping to visit family and friends. Clark even went above and beyond and called me along my return to see how my long drive was going and how I was enjoying the vehicle. My experience was perfect and I am truly considering making my next SUV purchase from them and doing a repeat of the road trip with my wife. Thanks again Clark for such a positive vehicle purchase experience.

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