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Audi Concord

Concord, CA

4.8
82 Reviews

1945 Market Street

Concord, CA

94520

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82 Reviews of Audi Concord

March 19, 2024

Excellent customer service, wait time was short. Patty Marie was very friendly and super awesome. Thanks team Audi concord More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty Marie
Mar 20, 2024 -

Audi Concord responded

Ali, we're delighted to know Patty and the team at Audi Concord provided you with excellent service. Thanks for your feedback!

March 19, 2024

I noticed you did not post my review. Once again, I want to warn others about the rudeness and lack of knowledge of your staff in regard to a lease buy out of our 2021 Q5. I will never p More

by JD911JONES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
tim,john
Mar 28, 2024 -

Audi Concord responded

This feedback is hard to receive and we're sorry for any inconvenience caused. We always aim for a high level of customer service and it's clear we missed the mark here, especially with follow-up communication. We understand how frustrating this must have been for you and we sincerely apologize. If there are any outstanding concerns our team can address at this time, please reach out directly. Thank you, Audi Concord Management Team - customercareteam@audiconcord.com

March 15, 2024

My service advisor Mike Forney has been great over the years he has been my advisor he has been able to take care of every problem that came up with my Audi A8 can’t ask for more than that, I’m a grateful More

by Meath8636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Forney
Mar 18, 2024 -

Audi Concord responded

We're delighted to know that Mike has been able to assist you with your Audi A8 over the years at Audi Concord. Your kind words are greatly appreciated, and we'll be sure to pass them along!

Mar 18, 2024 -

Meath8636 responded

Thank you, Audi concord is a great dealership tell Mike Thanks

March 15, 2024

Patty at Audi Concord. Is knowledgeable, professional and courteous. Next time I go to Audi I will be sure to ask for Patty. More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty
Mar 15, 2024 -

Audi Concord responded

Gail, we're delighted to know that Patty provided you with such a great experience at Audi Concord. We'll make sure she gets your kind words! Thanks for choosing us!

March 08, 2024

I found the dealership clean with a good selection of cars. Dillon Shivers was very helpful and got me through the process very quickly. I would highly recommend Audi Concord. More

by sdavison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Shivers
Mar 08, 2024 -

Audi Concord responded

Thanks for the recommendation! We're glad to know Dillon and our team at Audi Concord were able to provide a quick and efficient experience. Enjoy your new ride!

March 07, 2024

Happy to have the problem solved and to engage with a personable representative. Definitely would recommend it if you value your car. More

by ericdclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 08, 2024 -

Audi Concord responded

Eric, we're glad to know that your issue was resolved and you had a positive experience with our representative at Audi Concord. Thanks for recommending us, we appreciate it!

February 28, 2024

Everyone is always very courteous and explains what work is being done. Keeps in contact with you while your car is being worked on and updated. They make sure you are satisfied and answer all your questi More

by jembeagles
Recommend Dealer
Yes
Employees Worked With
Kay, Jarod and Jacob
Feb 28, 2024 -

Audi Concord responded

We're glad to know you had a positive experience with our team at Audi Concord. We always aim for clear communication and customer satisfaction, so it's great to see that reflected in your visit!

February 20, 2024

Beautiful place, we went there to check an Audi A6 and we met Brent Thomas. He is amazing sales man and amazing person, he is professional in his job, he knows the Very High Level how to be with the person w More

by Aventador
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Thomas
Feb 20, 2024 -

Audi Concord responded

We're delighted to know that you had a great experience with Brent at Audi Concord. It's wonderful to see his professionalism and knowledge appreciated! Thanks for the kind words, we'll be sure to pass them along!

February 13, 2024

Excellent Dealership. Nice facility. Sales staff took great care of my needs at time of purchase More

by 9er123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaye, Eddie, Michael
Feb 13, 2024 -

Audi Concord responded

Thank you for the review! We hope to see you again at Audi Concord!

February 12, 2024

Took care of my service as expected, took awhile to awhile to get a call back for an update More

by Jbernett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pattie Marie
Feb 20, 2024 -

Audi Concord responded

We're so glad our Audi Concord Team delivered quality service, however, we do apologize for any delay in communication. We appreciate your feedback and will take it into consideration as we work to make improvements. If there's anything else you'd like to add, please don't hesitate to reach out. Take care!

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