Audi Dominion

Abysmal Customer Service, full of excuses and delays Huge disappointment in the level of customer service from Kirk & dealership. Placed a custom order for a 2017 A4 while deployed overseas. Every time Huge disappointment in the level of customer service from Kirk & dealership. Placed a custom order for a 2017 A4 while deployed overseas. Every time I reached out to him & asked him to send me something, he always provided some excuse. Like the system is down, the scanner is broken, I am off today, I've sent it already; when I know I hadn't received it. Prior to my lock date, I added the sports package. So I asked for an updated price sheet w/ the sales tax & fees broken out so I can go secure my financing. I also wanted to see the fees they charge & ensure they were not charging for something I didn't have to pay for. Anyway, he tells me that their scanner is broken, but asks me for a # he could text a picture to. I give him my # & even tell him if he has an iPhone, he can iMessage me also by using my email address. Never got the document. I contacted him, he said he sent it, but I tell him I never got it & asked him to resend. He said no problem, of course I didn't get it...for 4 days, I kept contacting him & I got nothing Sent am email to the Sales Manager detailing the issue & all the other issues I was having. I even forward the sales manager one of the longer email chains so he can see some of the previous exchanges & understand the frustration.....I wait a day & get no response from the sale manager....so I call to talk to him about the email & I get put on the phone w/ the GM... The GM apologizes for everything & tells me this isn't how they usually do business. yada, yada, ..he promises to get me the info I need. He gives me his personal cell phone number & email address. I wait a couple of hours & low & behold, I get the price sheet, but it's the same price I had negotiated to prior to adding the sports package & the sales tax & fees are not broken out..... I email the general manager back & remind him that I was asking for the sales tax & fees to be broken out & I also tell him that the pricing is wrong. I tell him that I am an honest person & the price he was showing was the price prior to adding the sports package. Now if they were throwing it in for free or as an incentive, then I would not argue the point, but I expressed that I am a fair person & am open to negotiating the pricing for the sports package. I gave him a day to process my email & respond & he did not, so I called him & left a voicemail to confirm that he received my email & never got a response. Another day passes & I still had not received a response from them.... When I first spoke with him, I expressed my frustration & that this would be the last difficulty I would most likely be willing to tolerate before I cancel my order & go to another dealership to purchase my car.... I was finally able to speak with the General Manager again. When I asked him if he received my email, he did confirm that he had. But it became clear to me that he didn't bother to thoroughly read the email in which I explained to him the pricing he provided was wrong & why. When I told him over the phone (as I had told him in the email), I added the sports package after the A4 was ordered & before the lock date. He told me that would not be possible because then I would have a completely different stock number. Now that may be the case, but if so, then that just means his sales person did not update the paperwork. So he told me he had to check to see if Audi updated the MSRP & would get back to me. So after our call, I forwarded the original email & reminded him that I wanted to see the sales tax & fees broken out. I also informed him that if they could not provide the info by the end of day, that I would email AoA & request my order be transferred to a Magna Society Dealership or that I would cancel the order if it could not be transferred. After 1 week, I finally receive the updated price sheet but without the sales tax and fees broken out. He let me know I would get those by end of day yesterday, but guess what, I didn't. Abysmal service & they don't follow through on what they promise. STAY AWAY!!!! More

Follow up Ms. Abdulrashid was professional from the beginning when I dropped off my car, until I picked it up for service. She kept me in the loop, when my car Ms. Abdulrashid was professional from the beginning when I dropped off my car, until I picked it up for service. She kept me in the loop, when my car was ready for picked. She also gave me a break down on what was going to be accomplished prior to the car being dropped off since I had some concerns from my last visit. Thank You, - John Work More

Felt more like a cheap used car lot than an Audi dealer. I tried to buy a $75,000 certified Audi from this dealership. The salesman, while polite, couldn't be bothered to personally check the car for rock ch I tried to buy a $75,000 certified Audi from this dealership. The salesman, while polite, couldn't be bothered to personally check the car for rock chips, dings, or tire tread depth. Just kept telling me it passed the inspection. Somewhat high pressured sales tactics, kept asking " are you ready to move forward?", "when will you know?", "when can I call you?" While negotiating on the price, the salesman would take over an hour to call me back. Once we finally agreed on a price, I drove 45 minutes into town to send the money that day; only to have the salesman call me and tell me someone else was looking at the car. I expressed my confusion that I thought we agreed on a price, he replied "you should have bought it yesterday." They ended up selling the car to the other person after we already had an agreement. Maybe they should be selling cars in New York, definitely not Texas. More

A++ for Cavender Audi Service As soon as I came into the Cavender Audi Service department, Joshua Taylor greeted me. My car was due for a 25,000 mile inspection and oil change. I h As soon as I came into the Cavender Audi Service department, Joshua Taylor greeted me. My car was due for a 25,000 mile inspection and oil change. I had made an appointment for the inspection and oil change at a later date, but had actually come in for a minor shake while driving. Joshua went ABOVE AND BEYOND to fix the shake, even when we ran into complications AND took care of the inspection and oil change. I'd be happy to take my vehicle back to Josh at Cavender Audi! The AMAZING cookies are a plus! Thanks Joshua! More

Great transaction My new friend Kirk Albarian at Cavender Audi did a tremendous job earning my business. Our company was looking to lease new Audi's. Living in Austin, My new friend Kirk Albarian at Cavender Audi did a tremendous job earning my business. Our company was looking to lease new Audi's. Living in Austin, I looked to San Antonio because Kirk was hustling to find the right deal at the right price. He was straightforward and took care of details. We did much of our work by phone, but the in-person experience and delivery was terrific. Kudos and looking forward to trading up for an A7 soon! More

Positive experience! I had the pleasure of working with Mark and the Audi team on Saturday I don't normally leave reviews good or bad but my exprerence with Mark was s I had the pleasure of working with Mark and the Audi team on Saturday I don't normally leave reviews good or bad but my exprerence with Mark was so positive and helpful it was worth my time to reach out and say thank you and pass on my gratitude. I had a trade in and got a Range Rover. The deals were made simple and more than fair. He really didn't mind going the extra mile to help me out in every way he could. I didn't have and easy situation coming from Canada last year having new American credit but the Audi team worked with me to make it work. I wish all people in customer service jobs were as helpful as Mark and everyone at Audi More

Working with Oscar at Cavender Audi was a pleasure. The dealership answered all my questions and handled my business professionally and quickly and had me on the road so I could meet my schedule. I am The dealership answered all my questions and handled my business professionally and quickly and had me on the road so I could meet my schedule. I am very pleased More

Help with garage door opener After my garage door opener was reprogrammed, Domingo Duenas came to the house to help with updating my in car garage opener. Great help Thanks. After my garage door opener was reprogrammed, Domingo Duenas came to the house to help with updating my in car garage opener. Great help Thanks. More

Fantastic Service from the Sales floor to the Finance Mr. Rick Cavender met with us briefly last week and said, "I hope we can own your business." We took the advise and met with Ariel Esparza, Malo Payn Mr. Rick Cavender met with us briefly last week and said, "I hope we can own your business." We took the advise and met with Ariel Esparza, Malo Payne and Tony Osburn. They went out of their way and went above and beyond their call of duty. We left the dealership at 9:18 p.m. yesterday. I can only say that the customer service was amazing and they really worked with us on all aspects from the car detailing, financing and so much more. Thank you for making our experience a memorable one!!! I am happy to report that I am in a 2016 Q3 and I love it! More