Audi Exchange

Ramzi is kind and very professional. He consistently goes out of his way to make sure that you are satisfied. After buying a CPO, there was notan iPod connector that came with mine so Ramzi gave me a brand n out of his way to make sure that you are satisfied. After buying a CPO, there was notan iPod connector that came with mine so Ramzi gave me a brand new one that came out of his own personal car. More

Ramzi was of great help and had great patience and knowledge while helping me. I recommend dealing with Ramzi for your Audi needs and issues. knowledge while helping me. I recommend dealing with Ramzi for your Audi needs and issues. More

very knowledgeable about product and operation ! Also personable and easy to talk to. Understands price points desired by customer and willing to negotiate around those parameters personable and easy to talk to. Understands price points desired by customer and willing to negotiate around those parameters More

My husband and I were shopping for a new Q7. We drove up to the dealer and there were no other customers there. We walked around outside for 10 minutes, no one came out to talk to us. We went inside the d to the dealer and there were no other customers there. We walked around outside for 10 minutes, no one came out to talk to us. We went inside the dealer, walked around and looked at all of the cars, no one talked to us. We stood by the brochures for a few minutes, no one talked to us. We went back outside and walked the rest of the lot, no one came out to talk to us. I should mention there were a ton of salespeople inside, but none even bothered to look up when we were inside. After 20 minutes we decided to leave, totally disgusted. We drove an hour to the Audi dealer in Napervile and 3 hours later had bought a new Q7... Cash. Don't know what they were judging us on in Highland Park, but they lost an easy$56,000 and any referral we would ever give. Drive the extra miles and go to Naperville, it will be worth he drive. More

My wife and I purchase a certified 2008 Audi TT in June 2010. After getting the vehicle home we noticed a small ding directly on a crease below the drivers mirror. Upon further inspection by a body shop it 2010. After getting the vehicle home we noticed a small ding directly on a crease below the drivers mirror. Upon further inspection by a body shop it was clear that the dealer had tried to perform a paintless dent repair on it. If looked at with the right light there are waves in the door skin from the equipment used to try and repair the ding. After contacting the dealership we were told to bring the car in for them to look at it. After a couple of days and a promise by the new car manager and our saleman Bob that they would make it right we were ultimately told that it was our problem. If the dealership had even offered to split the cost of a proper repair it would have been at least something. Instead they offered to let us have it fixed at their body shop for full price. More

I purchased a new S5 from this dealer. After 3 months, they have failed to return a set of extra tires from my trade in. I now have a formal complaint filed with Audi America, even they are unable to get they have failed to return a set of extra tires from my trade in. I now have a formal complaint filed with Audi America, even they are unable to get this dealer to respond. I would not recommend this dishonest dealer. More

Quick Diagnosis. Work is done quickly and well. I was there once with what turned out to be a bad wheel bearing. When I got there, one of the guys rode around with me for 5 or ten min. in August heat, cl there once with what turned out to be a bad wheel bearing. When I got there, one of the guys rode around with me for 5 or ten min. in August heat, closed windows, no a.c. so he could hear noise. These guys never condescend or act as if the problem is my fault. Positive experience every visit. I live downtown with Fletcher Jones 1 mile away and I'll drive up to Highland Park for an oil change. More