Audi of Farmington Hills - Service Center

Got a quote from a local garage, called this dealership and was quoted $500 less. Drove an hour there only to be told, sorry we misquoted. Wasted 2 hours of my work time, mileage and gas only to be told and was quoted $500 less. Drove an hour there only to be told, sorry we misquoted. Wasted 2 hours of my work time, mileage and gas only to be told sorry. I am a firm believer if you make a mistake, you offer something to make it up. Very poor customer service so I will never trust this location again. More

This place is the worst. The service is horrible and Audi customer service is worse. I brought my Audi in for service. The steering wheel was not straight with the wheels The service is horrible and Audi customer service is worse. I brought my Audi in for service. The steering wheel was not straight with the wheels so they said I needed a front end alignment. I told them that I received the vehicle back after they had to replace the entire front end from a collision. They charged because they said the vehicle requires a front end alignment every 2 years or 24 miles. I also had a rattle in the back of my vehicle. They told me that "I" striped out the license plate screws and it license plate holder needed to be replaced for $450. I declined, went to the store an replaced the screws that were too long with the proper length. Cost of screws, $7. The side crash avoidance light works intermittently. They said it was because I didn't replace the windshield with OEM glass. I windshield repair store bought the windshield from that specific dealer at my request. These guys are really stupid people who have no idea how to service a car. And yes, per other comments, even if you spend $100,000 on a vehicle, you might as well have bough a used Audi for $10,000 because the amount you spend has zero impact on the level of service you receive. Also, plan on having your vehicle sit for weeks before they even get to it. THE WORST PART OF THIS IS THAT I LEFT 3 MESSAGES WITH THE SERVICE MANAGER AND THE GUY DIDN'T EVEN HAVE THE PROFESSIONALISM TO CALL ME BACK! They need to bring Che' back. More

Lauren was very knowledgeable, friendly and patient with me. She was sure all my questions and concerns were answered. She offered another delivery to review my vehicle with me. She’s a great costumer servi me. She was sure all my questions and concerns were answered. She offered another delivery to review my vehicle with me. She’s a great costumer service representative. I completed my call with her with a smile on my face, even after hearing my car did not have the three features I wanted. More

Lauren was extremely helpful. Took care of the issue with my Audi very effectively and efficiently. Took care of the issue with my Audi very effectively and efficiently. More

Lauren provided excellent customer service! Her proactive outreach helped to resolve any concerns of mine. Her proactive outreach helped to resolve any concerns of mine. More

Jerron and his team are great to work with. His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic conve His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic converter replacement, since the service part was on backorder they provided me a loaner vehicle until the part arrived. I highly recommend meeting Jessika Dlugosz for your next Service appointment. More

Horrible place , wouldn't take my warranty looked at car for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the have , never again , the Audi dealerships all suck around here but this is the worse they think there customers just fell off a turn up truck , shame on you !! More

I had a terrible experience with Audi in Farmington HIlls service department. I had weeks of the run around for a simple repair including poor communication, lack of notes, delay in scheduling, and rude staf service department. I had weeks of the run around for a simple repair including poor communication, lack of notes, delay in scheduling, and rude staff. The worst part of the experience was being quoted on a price and the quote changing to 11 times more than the original price. I understand estimates but labor time, but being wrong by 11x is unacceptable. More

I would like to go on the record by saying that I am not one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely disappointed at the lack of communication that was given to me and my husband. We dropped off our car on August 2, 2023 for minor repairs with the expectation that it would only take a couple of days to fix...After not hearing anything from them and making phone calls and leaving voicemails, we received no call back, even after numerous attempts to find out what was going on with our vehicle. My husband went as far as to go up there, not once but twice and still got no time frame on when the car would be fixed; and even tried to reach out the service manager to get some type of information and couldn't even get him to respond to our calls. Mind you that this is going on 3 weeks, and we finally are just now speaking to a manager. We shouldn't have to be chasing anyone about updates on a vehicle they had in their possession for nearly a month on a repair they said, "will only take a day or two to fix." This Leaves a bad taste in my mouth about this company. We went to the dealership to get the best quality service in a timely manner but instead their lack of communication has been completely unacceptable. More

I recently took in my AUDI S8 for vehicle multiple module calibration ( I purchased a used TOTAL LOSS VEHICLE and wanted to bring it in for service) my service advisor was Jessika D. (she told me to email he calibration ( I purchased a used TOTAL LOSS VEHICLE and wanted to bring it in for service) my service advisor was Jessika D. (she told me to email her a list of components that i replaced ) I knew right away she knew what she was doing ( she didnt judge the car she wanted to make sure the tech knew what hes working with. Jessika was very helpful with the process and followed up with me step by step along the way. we then ran into a minor bump during the service repair (jessika was kind enough to have me speak directly to James (service technician) not only did he help me understand the issue but also should me. the type of repair needed to move forward. I'm lucky to have worked with such honest staff. I couldn't get all the modules completed due to a few faults of my own. but i can confidently say this is the best experienced I had from a service department. ( I specializes in total loss projects and met quite a few services advisors and technicians. But none compare to the knowledge and efficiency from these two! Thank you again. it was a pleasure and hassle free. More