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Audi Gilbert

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.5
91 Reviews
Audi Gilbert is Arizona's newest and most state-of-the-art Audi dealership. The 40,000 sq. ft., two-story facility includes a 9 vehicle showroom, dedicated Audi Sport fitment center, 2 indoor vehicle delivery bays, and fully enclosed & air-conditioned client Service Reception and Service Repair areas. Offering a wide range of amenities, such as complimentary courtesy loaner vehicles, multiple client lounges, children's play area, as well as lifestyle and apparel boutiques, Audi Gilbert is designed with client comfort and convenience in mind. Located just North of the Santan 202 Freeway on Gilbert Road, Audi Gilbert is the East Valley's newest destination for automotive luxury.
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3235 S. Gilbert Road

Gilbert, AZ

85297

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Showing 91 reviews

March 18, 2026

Seamless process and great experience. Quality staff that is ready to assist. Highly recommended for those looking. More

by JULESKAY50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahamed Barakath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aria and Alex
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Mar 19, 2026 -

Audi Gilbert responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience and found our team helpful and ready to assist. Your recommendation means a lot to us, and we’re always here if you need anything in the future!

March 18, 2026

This was first service experience with Audi and it was the best service I had. I loved the video update and my service was done before the estimated time. More

by swpm12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2026 -

Audi Gilbert responded

Thank you for sharing your first service experience with us! We’re delighted to hear it was the best you’ve had and that you enjoyed the video update—it’s a great way to stay informed every step of the way. We’re also glad we could complete your service ahead of schedule. We truly appreciate your feedback and look forward to taking care of your Audi again in the future!

March 17, 2026

The dealer had to keep my car for several weeks and when I got it back, there was damage to the windshield protection film on the windshield. Initially, I reviewed the damage with the service manager and sa More

by alvinchow94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Pfannenstiel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dittler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Ludwig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Perry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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March 16, 2026

We have been working with Scott for a number of years, and he always provides exceptional service. This visit, he went out of his way to fit us into an already busy service schedule so that the car would More

by Deborah Egan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

Audi Gilbert responded

Thank you for taking the time to share your experience! We’re glad to hear that Scott has consistently provided you with exceptional service. He truly takes pride in making sure our customers are taken care of, even when the schedule is full, and it’s great to know his efforts to get your vehicle diagnosed quickly and keep you updated made a difference. We appreciate your patience regarding the loaner vehicle and are happy Scott was able to keep you informed and get one to you as soon as it became available. Your kind words about his knowledge, communication, and straightforward approach mean a lot to Scott and our team. Thank you again for choosing our dealership—we always enjoy working with you and look forward to assisting you again in the future!

March 15, 2026

Kevin was very accommodating, and had excellent customer service. Went above and beyond for my husband who thought he was simply bringing in my car and oil change. More

by Chardae.baker87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dittler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Audi Gilbert responded

Thank you for your kind words! We’re so glad to hear that Kevin provided excellent customer service and made the experience such a positive one. He truly takes pride in going the extra mile for our customers, and it’s great to know he was able to help your husband when he brought your car in for what he thought was just a simple oil change. We appreciate you taking the time to share your experience and look forward to helping you again in the future!

March 15, 2026

Scott and the Gilbert team great as usual. Well communicated and in and out very quickly. JD More

by jeffduncan1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

Audi Gilbert responded

Thank you for the great review! We're glad to hear that Scott took great care of you once again. Providing clear communication and quick, efficient service is always our goal, and we appreciate you taking the time to share your experience. We look forward to seeing you again next time!

March 15, 2026

This was the best service experience I’ve ever had at a dealership. I’m new to Audi and am so impressed by Audi of Gilbert. More

by ZAKNLEXI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dittler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Audi Gilbert responded

Thank you so much for the wonderful feedback! We’re thrilled to hear that you had a great experience. Welcome to the Audi family! Our team at Audi Gilbert works hard to provide an exceptional experience, and it’s great to know we made such a positive impression. We truly appreciate you choosing us and look forward to taking care of you and your Audi in the future!

March 14, 2026

Convenient location and nice staff Waiting area is comfortable and snacks and drinks are provided More

by LINDSEYFONICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dittler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

Audi Gilbert responded

Thank you for your review! We're glad our location is convenient and found our team to be friendly and welcoming. It's great to hear that the waiting area, along with the snacks and drinks, helped make your visit more comfortable. We appreciate you taking the time to share your experience and look forward to seeing you again!

March 13, 2026

The people here were so kind and nice. I know there is sometimes a negative connotation with dealerships but this dealership changed my view. The people here were so welcoming and willing More

by emgilbertson3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahamed Barakath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

Audi Gilbert responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to change your view of the typical dealership experience. Providing a welcoming, transparent, and efficient process is very important to us, and we’re glad you felt supported throughout your visit. Congratulations on your new car! We truly appreciate you choosing us and look forward to assisting you again in the future.

March 12, 2026

I was very satisfied the way Scott and the crew treated their customers and also the performance they did on my car. More

by NELPER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2026 -

Audi Gilbert responded

Thank you for your kind words! We truly appreciate you taking the time to share your experience. Scott and the team work hard to make sure every customer is treated with respect and that every vehicle receives the best possible care. We're glad to hear you were satisfied with both the service and the work done on your car. We look forward to helping you again in the future!

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