Audi Great Neck

Disrespect beyond belief My Girlfriend and I (early 30's, combined income over 500k/year) visited Biener Audi over the weekend, with full intentions to lease a new A3. While w My Girlfriend and I (early 30's, combined income over 500k/year) visited Biener Audi over the weekend, with full intentions to lease a new A3. While we could afford a higher model, it comes down to value for us, and living in Manhattan we don't see the need to lease an A6 or something of such great quality. Albeit, a beautiful machine! After waiting and meandering aimlessly around Biener Audi's demo floor for about 15 minutes, we had the pleasure to be placed with the so-called stellar salesman Rich. He looked up some inventory for us, plugged in some numbers, and provided us a lease quote to be what we felt as exorbitantly high. Especially, considering we had been to Town Audi in Englewood the day prior and were provided a quote that was 22% lower. I fully understand there can be variability between dealerships, but when we mentioned this quote to Rich, he laughed in our faces and said that's impossible. While I can see why a consumer would falsify such numbers, this was not one of those cases. In fact, we have a saved print out of the quote we received from Town Audi. It would have been fine if Rich apologized sincerely and said he couldn't match those numbers, but instead he made us feel like we were naive consumers that he didn't want to waste his time on. I rarely, if ever, write negative reviews because I like to focus on the positivity that an employee can bring to their service. Furthermore, for all we know, a poor service representative (Rich in this case) could just be having a bad day. However, that should not be an excuse to make us feel like a stereotypical young couple that is not worthy of providing service as we may not be able to afford the product they are offering. I hope that this feedback helps Biener Audi reflect on their service they provide and realize the new business they lost as a result of their actions. More

Buying an Audi Our experience at Biener Audi was astounding! The staff were very helpful and honest. They were super friendly and informative. We got an amazing deal Our experience at Biener Audi was astounding! The staff were very helpful and honest. They were super friendly and informative. We got an amazing deal on an Audi Q5! We definitely recommend this dealership! More

Shouldn't come in on weekend Come in on 12/12 Saturday for Q5 15K service and need loaner car or rental car (Called week before to confirm the rental car too), she says on paper j Come in on 12/12 Saturday for Q5 15K service and need loaner car or rental car (Called week before to confirm the rental car too), she says on paper just marks drop off nothing else, so I ask how long it takes, and she says 2 hours. I say I need car to go home, and she just brushes me off. Luckily gentleman besides her steps in to take of this problem. I complain about rear weeper makes a lots noise about 3 months after last service (They changed weeper blade insert too), and she says she changes hers twice this year. If what she says is truth, AUDI should looks into this issue because I have the other SUV and I don't change rear weeper blade insert for more than one year. Anyway, I get charge $53 dollars for that insert. But I think maintenance team does very good job and deserves 5 star, but the front desk is not up to standard. More

Very disappointed! I bought a Q5 last March. I also bought the laminate protection ($998) on the front and rear bumpers. Now when I'm ready for my 5000 miles free inspec I bought a Q5 last March. I also bought the laminate protection ($998) on the front and rear bumpers. Now when I'm ready for my 5000 miles free inspection I called Biener to schedule the service and say I needed replacement of the rear laminate which got scraped. Sarah Esposito, who sold it to me with extravagant promises of lifetime replacement, did not return five phone calls and email messages. To make matters worse, the operator said my salesman, Mike DeCosimo, is no longer there, although his phone extension and email still takes messages. What's going on, Biener? I shifted my service call to another Audi dealer. More

Praise for Michael DeCosimo and Biener Audi Buying my Q5 from Michael DeCosimo at Biener Audi was a seemless, stress free car buying experience. Michael listened to what my needs were and delive Buying my Q5 from Michael DeCosimo at Biener Audi was a seemless, stress free car buying experience. Michael listened to what my needs were and delivered on everything he promised. When my car was delivered, Michael took a significant amount of time to show me the ins and outs of all of the numerous features and i know i can go back or call at any time and he'll be there to answer any questions. The sale didn't end when I drove away...he's followed up to make sure all is going well with my purchase. I traded in a Mercedes and have zero regrets. I would highly recommend Michael DeCosimo and Biener Audi to anyone thinking of purchasing an Audi. More

Ralphie is awesome in the service department Recently I was having trouble with the screen display of my GPS system in my new Audi. It was registering that I was driving in Conn when actually I w Recently I was having trouble with the screen display of my GPS system in my new Audi. It was registering that I was driving in Conn when actually I was in Roslyn,NY. I called the service dept and they told me to come right over. Fifteen minutes later I was there and didn't have to wait one minute when the head valet in the Service Dept hopped in my car and immediately saw that the problem was that I had inadvertently hit a button that zoomed my satellite radius to 100 miles. He readjusted it and was extremely pleasant, professional and eager to help me with any other questions I had about the systems in my car. He treated me like I was the most valued customer they had. He was totally knowledgeable and beyond patient with my half hour of questions about the minutaie of my car. He even got a pad an clearly wrote everything down for me! When we were finished he encouraged me to "come back any time and he would be happy to explain anything else". He is a loyal and happy employee and that sets the tone in the entire service dept. Kudos and thanks to Ralphie!! More

Par Excellence! Michael DeCosimo helped make buying my Audi A4 a pleasurable experience! He's a consummate professional who truly alleviated all my anxiety about buy Michael DeCosimo helped make buying my Audi A4 a pleasurable experience! He's a consummate professional who truly alleviated all my anxiety about buying a new car. From the test drive to the pick-up , he was patient, listened to and answered all my questions, explained the mechanical/technological operations, and got me an awesome deal! I would recommend Michael to my family and friends! LB More