Audi Great Neck - Service Center

Outstanding service advisor A week before I brought the car in for servicing I could not start the car. I called the serviced department and spoke to Louie De Blazo. He patiently A week before I brought the car in for servicing I could not start the car. I called the serviced department and spoke to Louie De Blazo. He patiently and professionally talked me through getting the car started and assisted me in getting the car in for service. On arrival of the car he personally took care of my service and informed me of what needed to be done. i greatly appreciate his advise and care he took with my car. He is a great asset to Biener Audi and one of the reasons that I will continue to have my care serviced at Biener and probably buy my next care from them. More

Extreme Professionalism: Audi Service Agent Louis Del Balzo For the last four years, I have had the pleasure of having Audi Service Agent Louis Del Balzo as my representative. From the very beginning he was p For the last four years, I have had the pleasure of having Audi Service Agent Louis Del Balzo as my representative. From the very beginning he was professional, knowledgeable and honorable in each of our interactions. He made me feel like I was important and that he was looking out for my best interests. He would go out of his way to totally check out the car above and beyond whatever the reason was for the service visit. He would find things and have them corrected- things that I did not bring to his attention. He made it extremely easy to contact him by various mediums, made it extremely easy to bring in my vehicle, would always make a loaner available even on emergency/last minute scheduled visits. It has been a pleasure to have him as my service representative. It will keep me as an Audi vehicle owner. More

The Best Dealer From the day i bought my truck from this Dealer they took good care of me and have the best people that work there and the Dealership is always clean. From the day i bought my truck from this Dealer they took good care of me and have the best people that work there and the Dealership is always clean. Louie is a Great Service Advisor. He Take good care of his customers. I'm sorry i had stop bring my truck there, It's the biggest mistake i did but i will never do that again. More

Great Service Extremely professional and helpful. Very informative and familiar with the few questions I had. I would absolutely recommend this dealership and Mr.De Extremely professional and helpful. Very informative and familiar with the few questions I had. I would absolutely recommend this dealership and Mr.Del Balzo's services to others. More

Always an amazing experience From buying to servicing this dealership never fails to impress me. Between my family and my company we have multiple cars that we bought from this de From buying to servicing this dealership never fails to impress me. Between my family and my company we have multiple cars that we bought from this dealership. Great cars need great service and no one is better than Louie. He goes above and beyond to make the overall experience FANTASTIC! My daily commute is over 100 miles so I'm in for service pretty often. Louie understands my sense of urgency and constantly communicates with me to give me the status of my car and when I can pick it up. He always accommodates me to make sure I have my car back when I need it. More

Louis Del Balzo Came into the dealer service center for a 15k service and an oil seal replacement. Louis could not have been more helpful, explained what had to be d Came into the dealer service center for a 15k service and an oil seal replacement. Louis could not have been more helpful, explained what had to be done, provided me with a loaner car and was very thorough and professional. Never met a service representative that was more helpful, friendly and prompt. I will always recommend anyone with a car issue to head to Louis over at Biener Audi. He is excellent! More

Service appointments always a pleasure! Louis is as professional and efficient as they come! Whether I'm in for scheduled maintenance, unforeseen issue, or just stopping by to say hi, Lou Louis is as professional and efficient as they come! Whether I'm in for scheduled maintenance, unforeseen issue, or just stopping by to say hi, Louis is always available and always doing what he can to make it a smooth experience. Would recommend him and Biener to all of my friends! -Liran More

Louis is the best I cannot say enough about Louis De Balzo and the service dept at Biener. This is my 2nd cabriolet and every time I bring it in for a service or repair I cannot say enough about Louis De Balzo and the service dept at Biener. This is my 2nd cabriolet and every time I bring it in for a service or repair, Louis takes care of me like family. He is amazing!!! I will always service our cars at Biener. More

Exceptional Service I have been getting my vehicle serviced at Biener Audi for the past year and a half. The first time I came here it was because it was the closest Aud I have been getting my vehicle serviced at Biener Audi for the past year and a half. The first time I came here it was because it was the closest Audi service center to my residence. I met Louie Del Balzo during that visit, and he was extremely friendly, helpful and knowledgeable. I had been to other service centers previously, and I never had such a smooth and easy visit. I have since moved out of the area, but still travel the 40 minutes to get my car serviced at Biener, mainly because of Louie. My most recent experience was due to my car leaking fluid. I called Louie as soon as I noticed the problem, and asked him if I could bring it in the next day. When I arrived, he had a complimentary car ready for me so I could continue my day. This is extremely important to me as I am a real estate appraiser, and basically cannot work without a car. Within the hour, he called me to explain the problem, a busted radiator. He broke down the pricing for me, and asked me if I would like to have the radiator replaced. Of course I needed it done, but it was a good feeling to have been asked rather than just replace it and bill me. I plan to continue getting my car serviced at Biener for as long as I own an Audi. More

Great Job It is always a pleasure dealing with Lou during my service appointments. He is very responsive to my needs and goes out of his way to ensure that my It is always a pleasure dealing with Lou during my service appointments. He is very responsive to my needs and goes out of his way to ensure that my appointments are extremly smooth. More