Audi Hunt Valley - Service Center

Appointment and service appointment process communications handled efficiently and effectively by voice, text, and email. One minor after service glitch (lost plate) was handled with priority, communications handled efficiently and effectively by voice, text, and email. One minor after service glitch (lost plate) was handled with priority, speed, and kindness. Thanks. More

They are not good at calling customers back or notifying customers of changes. I had a flat tire and decided to spend 300.00 more dollars to have the dealership replace all four tires. They said they only h customers of changes. I had a flat tire and decided to spend 300.00 more dollars to have the dealership replace all four tires. They said they only had two in stock and that they would have the other two in by 5pm that Friday. I said no hurry I will pick it up on Saturday. After receiving no call on Saturday, I called at 1230pm and they informed me that they just got the tires in and that the car should be ready by Monday. I said I had a ride Saturday not on Monday so I got to the dealership on 130pm and waited til it was done. After spending 1230.00 my car was not cleaned and my gas covering did not lock in place. I left a VM on Sunday and I still haven’t received a call back. I will be there on April 27 at 730 to drop off my car to get the recall fixed. I expect my car to be detailed when I pick it up More

My purchase experience was so professional and smooth. Everyone was so knowledgeable. The service side is equally professional, helpful and friendly. Also I received a video of my car after my visit to sh Everyone was so knowledgeable. The service side is equally professional, helpful and friendly. Also I received a video of my car after my visit to show me the work that was done. Brilliant! I would highly recommend this location. More

Recommended. Excellent service. Wonderful staff. They made the experience very pleasant. This is great dealership Excellent service. Wonderful staff. They made the experience very pleasant. This is great dealership More

Outstanding employees in the service department. Especially Lindsey. She made sure i was up to date with my car every chance she got. Thank you Especially Lindsey. She made sure i was up to date with my car every chance she got. Thank you More

I came in at 8am on Monday and was greeted by Lindsey K who was very friendly and professional. She processed my car coming in for 3 warranty work very quickly, and that my vehicle may take the whole day who was very friendly and professional. She processed my car coming in for 3 warranty work very quickly, and that my vehicle may take the whole day to complete, and she issued me an A4 loaner which was very nice to drive. I was out of the shop in less than 10min. The loaner inspires me to get a new A4, so I got my vehicle appraised too. Lindsey K contacted me later in the day that my vehicle will be ready in the morning the next day. I got my vehicle back and returned the loaner. Very satisfied with the work on my car and the professional and customer centric treatment by Lindsey. Thank you. More

Service advisor Eric gave expert advice on service work to be done. Work was completed early. Staff voluntarily provided comprehensive vehicle inspection, and washed and cleaned vehicle carefully. A ver to be done. Work was completed early. Staff voluntarily provided comprehensive vehicle inspection, and washed and cleaned vehicle carefully. A very professional job, again. More

The issue I came in for was resolved and the customer service was top notch. However, I do have to bring my vehicle back for an issue that was supposed to be taken care of last time. Overall, a good expe service was top notch. However, I do have to bring my vehicle back for an issue that was supposed to be taken care of last time. Overall, a good experience. More

Excellent customer service. Every time I am there all the staff go beyond to make sure customer satisfaction is approved. Chelsie, Matt, Chris, Lindsey, Samantha, Eric, and Trac Every time I am there all the staff go beyond to make sure customer satisfaction is approved. Chelsie, Matt, Chris, Lindsey, Samantha, Eric, and Tracey have been a great asset to Audi. Thank you for always looking out for me every time I call. More

Chris was great. ..helpful, easy to deal with. Received reminders re upcoming service. I was updated via text on completion of recall service. Time of completion wa ..helpful, easy to deal with. Received reminders re upcoming service. I was updated via text on completion of recall service. Time of completion was as promised. More