Audi Indianapolis

Tom Wood Audi has provided excellent service since I purchased my Q5. Stephen Snodgrass was the service technician I worked with. He is friendly, professional and communicated well keeping me updated purchased my Q5. Stephen Snodgrass was the service technician I worked with. He is friendly, professional and communicated well keeping me updated while my suv was being serviced. More

Swarming with employees eager to help the customer. Justin Gillespie recognized us when we walked in, very friendly and professional. No fuss about warranty repairs just got things done quickly and eff Justin Gillespie recognized us when we walked in, very friendly and professional. No fuss about warranty repairs just got things done quickly and efficiently. Estimated cost was almost exact, time of completion was earlier than anticipated. More

Outstanding experience! Rob was great! Audi is amazing! Thank you for an easy stress free transaction. Rob was great! Audi is amazing! Thank you for an easy stress free transaction. More

The service is always great at Tom Wood Audi - I try to always work with Justin who is awesome at his job. always work with Justin who is awesome at his job. More

Poor service and outrageous labor charges at $ 275 per hour. I would not use again hour. I would not use again More

Had a great experience at Audi of Indianapolis yesterday, thanks to Rachael Woods in the service department! Many thanks! thanks to Rachael Woods in the service department! Many thanks! More

Repairs are very expensive but there are no other options in my area if you want an Audi certified shop. I wish more discounts would be offered for loyal, frequent customers. My service advisor Rachael was in my area if you want an Audi certified shop. I wish more discounts would be offered for loyal, frequent customers. My service advisor Rachael was great to work with and clearly explained the issues with my vehicle and options for repair. The floor of the guest waiting area is really dirty but the restrooms were nice and clean. My vehicle was repaired within the timeframe that was quoted and I really appreciated that. In the past, my vehicle has been kept overnight and a prior service advisor asked to drive it home with him- I was not comfortable with that and declined permission for this. Thankfully he understood my concern and didn’t drive it home but I would recommend the practice of asking to be discontinued. I appreciate that I can schedule an appointment online and pick my day and service advisor. Also, the service group is pretty good about calling you back if you leave a question on their voicemail. More

Josh Sides was great to work with! Super friendly and very very cordial! He treated me like a king from the second I walked in the door! He's super knowledgeable and very polite whe Super friendly and very very cordial! He treated me like a king from the second I walked in the door! He's super knowledgeable and very polite when it comes to everything Audi! Would definitely buy from him again! Go talk to Josh if you want to buy an Audi! More

Justin was great. Excellent communication. We drop off ahead of time and pickup after and it’s pretty seamless. Excellent communication. We drop off ahead of time and pickup after and it’s pretty seamless. More

Dealer personnel is nice. The hourly rates seem to be a bit high-value for price: rotate and balance tires 155.00 compared to a Ford or GM dealer is much more expensive in mos The hourly rates seem to be a bit high-value for price: rotate and balance tires 155.00 compared to a Ford or GM dealer is much more expensive in most cases. The car wasn’t washed after 70k service, but maybe that isn’t part if the dealer offering. Only other comment-dirty fingerprints from tech on car interior door after service:(. More