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Audi Livermore - Service Center

Livermore, CA

4.9
334 Reviews

334 Reviews of Audi Livermore - Service Center

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September 06, 2022

I worked with Ismael to get my car in for the 60k service which went smoothly. More

by ankitagrawal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Ismael. We are happy to hear your vehicle was handled smoothly, and we look forward to seeing you again next time!

September 06, 2022

Outstanding service, fast and honest with great rates. Professional people with great personalities. Great place for Vetetans! More

by ADALGISA2780
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Johnny. We are happy to hear your vehicle was handled efficiently and professionally, and we look forward to seeing you again next time!

September 06, 2022

The quality of work is always good. However, the female associate needs patience and not cutting people off. More

by WNG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with our Service department. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 06, 2022

No rental cars, wouldn’t cover Uber costs. Grossly overpriced. Wont answer phone. Nice staff More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Audi Livermore responded

Hi Heather, thank you for choosing Audi Livermore as your Audi Service Center. I sincerely apologize for any inconveniences that we may have caused and certainly would like to improve your next visit. I tried to call, but unfortunately was unable to leave a voice message, so I texted you instead. Please call or text when you are available as I would like to speak to you in person. Thank you again for your business. --Johnny Cheng, Audi Livermore

September 06, 2022

Good people that I trust - clean dealership, fast service. I would recommend Audi of Livermore! More

by HANSEN-TIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with us. We appreciate the trust you place in our team, and we look forward to seeing you again next time!

September 06, 2022

Nancy was supper helpful with my service appointment and arranging pickup and drop for me ..she explained me all service requirement options for me and timeline for best usage ..thanks to Nancy for all the More

by alekh.ojha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy. We are happy to hear your vehicle was handled efficiently and professionally, and we look forward to seeing you again next time!

September 06, 2022

The service department is excellent; very friendly, courteous, and spot-on with its service recommendations. More

by TSIEWERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with our Service team. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 06, 2022

Nancy at Livermore Audi is very helpful and always updates me when my vehicle is in for service. Awesome customer service. More

by Rodney4484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with Nancy. We appreciate the opportunity to service your Audi, and we look forward to seeing you again next time!

September 06, 2022

I went to get the 2 key and it was about 1:30 hs and it worked as expected. More

by rrinaudo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent visit with our Service department. We appreciate the opportunity to serve you, and we look forward to seeing you again next time!

September 06, 2022

Nancy and Johnny are great at their jobs. I wish booking and appt. with a loaner available was easier. More

by bbdgfilice3
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit with Nancy and Johnny! We look forward to serving you again in the future.

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