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Audi Lynbrook
Lynbrook, NY
1,230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,230 Reviews of Audi Lynbrook
May 10, 2017
Outstanding service, warm and friendly atmosphere! Outstanding Audi dealer, not only is the showroom gorgeous the people working there go above and beyond to accommodate their customers. Starting with Outstanding Audi dealer, not only is the showroom gorgeous the people working there go above and beyond to accommodate their customers. Starting with Paul Hoffman, the service consultant who greeted us and took care of all of our concerns. Then our salesman Carlton Cruickshankshank who was absolutely charming and extremely knowledgeable about every car they sold! This is not the first Audi dealer I've been to but it will definitely be the only one i use from now on. Thank you every one at Lynbrook Audi! More
by Rachel
Employees Worked With
Carlton Cruickshank, Sandra Bedoya, Paul Hoffman
Helpful May 01, 2017
Service Department Had 11 AM service appointment. to check warning light. At 12;15 I had to go back to and approach service agent to inquire about my car. Thought they w Had 11 AM service appointment. to check warning light. At 12;15 I had to go back to and approach service agent to inquire about my car. Thought they were responsible to inform me as I was sitting in waiting area. Anyway after checking she informed me had to leave car. Only loaners they use are A3 or A$ except for 'one Q5'. I am 6'2' tall a A3 or A$ for that matter is just too small. Anyway as a A6 owner one would think they'd place me in a comparable loaner...BMW and Mercedes does.The loaner rep was great and really nice person but he only has so much he can do. Put me in an A4 that was extremely dirty...more so inside than outside. Stains and sticky liquid remnants make driving it just awful. Previous visit resulted me in me showing up for an appointment only to find they didn't have the part in stock...this is after I emailed requesting they contact me if they wouldn't have the part. The service rep said 'oh, nobody reads those emails'. Since becoming Lynbrook Audi this dealership has gone downhill. They may have a new showroom but they do not maintain it. There are more burnt out light bulbs than ones working in the customer waiting area. Try reading in that type of light. After 5 Audis I'm either dropping the brand or going to another dealer. More
by RichardKamzan
Employees Worked With
Don't recall
April 29, 2017
Stay away Probably the worst experience with a dealership will promise a deal they can not deleiver and then get nasty about it With so many places to spend y Probably the worst experience with a dealership will promise a deal they can not deleiver and then get nasty about it With so many places to spend your money stay away from this bad excuse for a dealership More
by Phillc357
Employees Worked With
Lola Adekoya, Jason Chance
April 27, 2017
Absolutely the worst experience ever. DO NOT EVER TRUST THESE PEOPLE. They are the worst absolute worst set of people I have ever delt with. And to make matters worst when I didn't agree DO NOT EVER TRUST THESE PEOPLE. They are the worst absolute worst set of people I have ever delt with. And to make matters worst when I didn't agree with the terms given I was physically threatened by this xxxxxxx. BEWARE AND STAY FARRRRRRRRRRRRRR........ More
by janetesposito191
Employees Worked With
Joe Cooper
April 24, 2017
Lynbrook Audi Dearlership worst customer service Brought my vehicle in for 10K service and oil change covered under Audi care and they billed me for service. They also never replaced one of the filte Brought my vehicle in for 10K service and oil change covered under Audi care and they billed me for service. They also never replaced one of the filters and it required a second appointment. I have a contract for tire care as well but can't get through to a person at the dealership for an emergency tire repair appointment. This is one of the worst service dealerships I've ever experienced. It's unfortunate that a person needs to go all the way out to South Hampton for service. More
by Christine Calvo
Employees Worked With
Christina Hellemeyer
April 19, 2017
Excellent service My experience at Audi was very pleasant due to the following associates who help me through the process of my car problems . Thank for your help My experience at Audi was very pleasant due to the following associates who help me through the process of my car problems . Thank for your help More
by David1962
Employees Worked With
Raymond Thompson , David Bitterhoff
April 14, 2017
Great hard worker ever Best man I've seen in my life that takes care of me and my car. Always on point. This guy should be a boss because how hard he works and put his time Best man I've seen in my life that takes care of me and my car. Always on point. This guy should be a boss because how hard he works and put his time on his customers, plus he has an amazing personally. He makes me laugh while waiting on my car. Keeps me busy that I even forget my car was done. Hahahaha What a great guy. Keep up the good work David Bitterhoff. More
by Truiz0394
Employees Worked With
David Bitterhoff, Jennifer Rojas
April 14, 2017
Outstanding Service - Loaner Department Lynbrook's service center has some of the most attentive and friendliest service professionals I've met. The loaner manager, RAYMOND THOMPSON, is an a Lynbrook's service center has some of the most attentive and friendliest service professionals I've met. The loaner manager, RAYMOND THOMPSON, is an absolute pleasant professional to work with - a very proactive individual who goes out of his way to help customers. Every instance I've required a loaner car for my service appointment, he always gets me a car very similar in size and performance to my current car. He makes the entire process seamless. As soon as I drop off my car for service, he's got my loaner agreement ready and all I need to do is review, sign and drive away. Hands down knowledgeable, helpful and gem of person! He's a great asset to Lynbrook service center. More
by GRYTT
Employees Worked With
Raymond Thompson
April 13, 2017
Awesome service David in service was amazing really exceptional should be promoted and given a raise cares about us customers. Jonathan the manager helped me as well David in service was amazing really exceptional should be promoted and given a raise cares about us customers. Jonathan the manager helped me as well and the loaner manager Raymond was very polite and helped me with getting me in and out. Would recommend to anybody 5 stars More
by Jasmatt23
Employees Worked With
Raymond Thompson , David Bitterhoff, Jonathan Szypot
April 11, 2017
Exceptional Sales Rep My husband and I recently leased a 2017 Audi A5 cabriolet. Believe it or not I have worked in the car business for over 30 years and this is my fir My husband and I recently leased a 2017 Audi A5 cabriolet. Believe it or not I have worked in the car business for over 30 years and this is my first brand-new car purchase. Jennifer Dicola our saleswoman was really exceptional. We called around to some local dealers looking for the vehicle and Jennifer was the only sales person that was willing to locate the vehicle. The entire experience from start to finish was wonderful and I definitely will be recommending Jennifer and the dealership. More
by Dansamtj
Employees Worked With
Jennifer Dicola
