Mohegan Lake Audi - Service Center

Horrendous service. Lack of service all around. No loaner car took 3 days to do the job. Had to hunt advisor down for updates after lack of messages of picking up phone. Lack of service all around. No loaner car took 3 days to do the job. Had to hunt advisor down for updates after lack of messages of picking up phone. Didn't even wash it. Service center in Fleetwood, NY is by far the best. I came to Mohegan since I moved to the area but learned my lesson. I rather drive 25+ miles to get to Fleetwood than to go back to Mohegan! More

Chris Frissora has a customer for life! Chris backs up his promises and he makes sure they are fulfilled. This was my first sales experience with him and since then he has exceeded my expectations on ever his promises and he makes sure they are fulfilled. This was my first sales experience with him and since then he has exceeded my expectations on every service interaction since. Chris is a true pleasure to do business with. I will be going to him when it's time for a new car for sure! More

I am very pleased with my Q5 purchase at Mohegan Lake Motors. Richard Peterson was friendly, informative and honest. He made the eperience very pleasant. I was somewhat apprehensive about purchasing a Motors. Richard Peterson was friendly, informative and honest. He made the eperience very pleasant. I was somewhat apprehensive about purchasing a new car. I wanted to make the right choice for my needs as well as feel that I had made a good financial deal for myself. I felt very comfortable with Rich and actually enjoyed the experience. More

Bought a certified preowned recently at a different dealer. Wanted to use this dealership for service. Went there for a simple question.Since the car wasn't purchase there the sales rep. was so rude an dealer. Wanted to use this dealership for service. Went there for a simple question.Since the car wasn't purchase there the sales rep. was so rude and insaulting that I will follow with customer relations at Audi US. He didn't want to disclose his name either. More

They went above and beyond what they were required to do. They not only successfully met my expectation, but exceeded my expectations. They are the models that other dealers should follow. If there is anythi They not only successfully met my expectation, but exceeded my expectations. They are the models that other dealers should follow. If there is anything else I can do to help in their progress, do not hesitate to let me know. Shadi Ireifej DVM More

I am currently driving the 3rd car from Mohegan Lake Motors - 2 A-6 and now a Q-5. Alfonso in Sales has always taken care of me extremely well, Cathy makes sure I always have a convenient Service Appt Motors - 2 A-6 and now a Q-5. Alfonso in Sales has always taken care of me extremely well, Cathy makes sure I always have a convenient Service Appt and a Loaner and some laughs, and Diane and Scott take care of my Service needs and keep me informed. So far I have never had a problem with any vehicle beyond normal Servicing Appointments, Service is done well and I never have to return. They have all gone beyond the norm. I have also had some experience with the Parts Department - everyone there is always informed and helpful and not annoyed by a woman asking questions. I have locked myself out of the Q-5 in the A&P Parking Lot and they came and got me so i would not freeze to death and so I could contact a friend to come and get me into my house for the spare key - I had also locked my bag and phone in the car. The Owner actually speaks to you and thanks you for your business. He even approached me one day regarding a medical situation I have to offer assistance as his wife had a similar problem. He was gracious and extremely courteous, as well as caring and kind. He even refunded a service charge I had just before turning in my A-6 for the Q-5. When I came in to pickup my Q-5 he walked out of his Office and handed me a check refunding the entire charge. Now who can top that!! I actually enjoy going to Mohegan Lake Motors. It is nice to be assisted by people who like each other, their environment and their Employer. I have never had such a positive experience with any Car Dealership from Ford to Lincoln to Pontiac ever before. More

NO KNOWLEDGE FROM ANYONE WORKING THERE. EVEN THE SECRETARIES ARE UNPROFESSIONAL. TOOK MY CAR IN FOR A REPAIR AND I DROVE 10 MILES AND SAME PROBLEM OCCURED PLUS A SECOND PROBLEM THAT I DIDNT HAVE TO SECRETARIES ARE UNPROFESSIONAL. TOOK MY CAR IN FOR A REPAIR AND I DROVE 10 MILES AND SAME PROBLEM OCCURED PLUS A SECOND PROBLEM THAT I DIDNT HAVE TO BEGIN WITH. I GUESS THA'S WHY YOU DONT NEED A HIGH SCHOOL DIPLOMA TO WORK IN A CAR DEALERSHIP. More

EXCELLENT DEALERSHIP THEY SHOW THEIR CUSTOMERS NOTHING BUT RESPECT. A SERVICE CUSTOMER IS A FUTURE BUYING CUSTOMER JUST WISH DANBURY AUDI WOULD HAVE REALIZED THAT. BUT RESPECT. A SERVICE CUSTOMER IS A FUTURE BUYING CUSTOMER JUST WISH DANBURY AUDI WOULD HAVE REALIZED THAT. More