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Audi North Atlanta
Roswell, GA
514 Reviews
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Showing 514 reviews
March 12, 2021
I had a poor experience with this dealership/service center when I owned my last car. I purposely chose to purchase and service my new Car through the Marietta location even though I live in Roswell. I center when I owned my last car. I purposely chose to purchase and service my new Car through the Marietta location even though I live in Roswell. I was looking to save some time and figured I would try Roswell again, big mistake. I booked my appointment online and requested a loaner. I received confirmation text shortly thereafter. When I went to drop off my car, one of the first things the rep told me was that they didn't have any loaners to which I replied it would have nice to know that before I arrived. He then proceeded to tell me they don't usually give loaners for these types of services anyways, like a customer should know their internal policies. The fact is if I had known prior to arrival I could have made other arrangements. They had my phone and email, it wouldn't have take more than a minute to let me know ahead of time. He then suggested Enterprise was opening and I said forget it, this isn't going to work and left. Long story short, I will not be returning to this dealership and recommend using a different location. More
by disappointed25
Employees Worked With
Unknown
January 26, 2021
Chris is fantastic. I had service being done on my A4 and reached out to him about upgrading to an A5 cabriolet. the whole deal was worked out before I even arrived for service. On top of that I decided to reached out to him about upgrading to an A5 cabriolet. the whole deal was worked out before I even arrived for service. On top of that I decided to upgrade even further and they went through leaps and bounds to get me into the car I wanted. More
by messma02
Employees Worked With
Chris Stroud
November 21, 2020
We purchased a 2021 - SQ8 and are delighted! Chris Stroud was outstanding to deal with and was very thorough. This is the 4th car purchased from Chris and I will say he always keeps his words and commitments was outstanding to deal with and was very thorough. This is the 4th car purchased from Chris and I will say he always keeps his words and commitments. He is outstanding to deal with. We have sent friends to him too. I highly recommend the dealership and Chris in sales. Roy in service is another star! More
by stephenlbadger
Employees Worked With
Chris Stroud
October 23, 2020
Let me start off by saying our salesman was wonderful. This has nothing to do with his customer service. My husband and I have owned Audi’s now for 6 years. We’ve gone to multiple other Audi dealershi This has nothing to do with his customer service. My husband and I have owned Audi’s now for 6 years. We’ve gone to multiple other Audi dealerships and have never had ANY complaints. We recently purchased a certified 2017 Q7 Prestige. Upon bringing it home, we heard our breaks squealing numerous times. My husband began to research what it could be, considering the car was JUST certified and the breaks all passed certification. He found a Technical Service Bulletin for this exact car (came up with my VIN) that called for springs to be installed on the front break calipers and new pads to be installed WITH the springs for liability reasons. So, we called to make an appointment to bring it in on 10/22/2020, just 6 days after the purchase. Already, I was frustrated having to bring it in when we JUST bought it. We tell the service advisor what we found online, and they proceed to tell me it’s probably weather related. Mind you, it’s been 70 degrees and sunny since I bought the car..... when they finally called me back it was, in fact, the problem we had told them it was. It needed springs on the front brake calipers added and new brake pads. We are beyond frustrated at this point because this car was supposed to be CERTIFIED. What kind of dealer certified a car with a KNOWN issue? Definitely not Mercedes where I purchased a previous certified vehicle! When they began to go into detail about the repair, they ALSO said I needed new rear breaks along with the repair on the front breaks. REALLY??? This was “CERTIFIED” before I bought it!! Nope, clearly not. Long story short, the service advisor had nothing to say when my husband challenged her about the so called “certification”, needing new rear breaks, and them not covering this technical service bulletin that SHOULD have been resolved before they listed the car for sale! We were transferred to the service manager where we had to leave a voicemail and 24 hours later have STILL not received a phone call back. This is the worst excuse for customer service I have EVER encountered! I am a mortgage lender and deal with multiple people DAILY buying homes and would NEVER not return a phone call or sell someone a mortgage that had known issues. If I had a customer this upset after spending hard earned money at my business, I would do the right thing no matter what it took so I could keep their business for years to come. So everyone, be careful buying a “certified” vehicle from here. It’s likely not certified under there so-called 130-point inspection. More
by chelsealherre
Employees Worked With
Kay
August 06, 2020
I was doing work in the area and ran over something and had an emergency flat tire that had to be repaired that was not an Audi vehicle. Kay made sure that we had the tire changed and the spare put on. Ken had an emergency flat tire that had to be repaired that was not an Audi vehicle. Kay made sure that we had the tire changed and the spare put on. Kenny was awesome changing the tire. Love this dealership! They went above and beyond any dealership I've ever been at. My next vehicle will be in Audi. More
by Marsha
Employees Worked With
Kenny and Kay
July 24, 2020
People make the difference here in sales and service Can't say enough great things about some of the people at Audi North Atlanta. Audi makes an awesome car - but there people here make it an awesome exp Can't say enough great things about some of the people at Audi North Atlanta. Audi makes an awesome car - but there people here make it an awesome experience. Salesman Kevin is great to work with. He listens and is patient and guides me along to the car I want/need and not what company is trying to sell. Roy in service provides great personal service. He responds quickly, takes care of what is needed and kindly suggests things I could consider looking at when getting serviced, without making me feel like I'm being pushed into something I don't need. Because of Roy and Kevin I have built trust in Audi North Atlanta. More
by J Plocic
Employees Worked With
Kevin and Roy
April 07, 2020
Terrible service I’ve had bad experiences with Audi North Atlanta service department in the past, consistently. They left black spots in the interior (headliner and si I’ve had bad experiences with Audi North Atlanta service department in the past, consistently. They left black spots in the interior (headliner and side panel), washed half of the car, didn’t want to fix the noise that the car was making since I bought it (2018 Q7), I took it to a different dealer and they fixed it. Just terrible service that you don’t expect from brand like Audi. Last few services that I needed I would drive to Gwinnett Audi which is about 40 minutes away instead (North Atlanta is only 10-15) of going to North Atlanta. I needed an oil change and thought why don’t I give them a try just because they are so close to me. They informed me that the oil change is $139.99, I told the advisor (Kay) that they have a coupon on their website for $69.99 for up to 5 quarts for 4 cylinder cars. She tells me because I have an SUV its more (She assumed that it was 6 cylinder but my car is 4), I corrected her and then she immediately tells me that’s for sedans and not SUVs, I told her that it doesn’t state anything about the size of the car but only engine and amount of oil. She advises me that she is going to check with her manager, comes back after 5 minutes or so and tells me they will honor the price but they will have to charge for extra quarts. I asked her how many does my car take, she wasn’t sure and just told me 7-8 (No idea how you can fill 8 quarts in 4-cylinder engine). While waiting I decided that I was not going to get any service done there but she made it sound like they were doing me a favor. It’s not about the extra quart or 5 or another $50 or a $100, it’s the principle and when you pair that with terrible customer service there is no way I will ever go back there, for anything. Worst service ever. Great sales guys I’ve dealt with but terrible terrible service, do not go there expecting that they will take care of your car. More
by neverfollow-rs4
Employees Worked With
Kay Khim, Joey McGary
February 23, 2020
The process of buying a vehicle can often be somewhat The process of buying a vehicle can often be somewhat painful... With Audi North Atlanta, this was definitely not the case. The dealership is clean, The process of buying a vehicle can often be somewhat painful... With Audi North Atlanta, this was definitely not the case. The dealership is clean, modern and well laid out. All the staff that we interacted with were highly professional and friendly. In particular we’d like to praise our Audi Sales Specialist, Marcus Freeman who assisted us from selecting a vehicle to test driving and ultimately purchasing our brand new Audi Q5 55 TFSI-e. More
by Petewareham
Employees Worked With
Jong Kim, Neal Davis, Nick Watterson, Marcus Freeman
September 24, 2019
Easy to work with We arrived late in the day on a Saturday and Marcus never made us feel rushed during the process. He stayed in communication with us to find the right We arrived late in the day on a Saturday and Marcus never made us feel rushed during the process. He stayed in communication with us to find the right vehicle and listened to the wants and found the right vehicle for me! So happy with our purchase! More
by SCGriffin
Employees Worked With
Marcus Freeman
August 14, 2019
100% Customer Focused Paula is a pioneer in the car industry! I would say she is somewhat of an anomaly in that her passion for her customers is unparalleled. She goes Paula is a pioneer in the car industry! I would say she is somewhat of an anomaly in that her passion for her customers is unparalleled. She goes head on into the fire with any and every customer concern. She operates her dealership with integrity and full financial transparency. Paula believes in doing the right thing by her employees, and customers alike. If you are looking for a lifetime of customer service, well after the sale, then Audi North Atlanta is your best choice. More
by PAL
Employees Worked With
Steve Blalock, Paula McCannon
